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BRYAN K
Customer Reviews for Finishing Touch Automotive & Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very knowledgeable. Worked with you easy turning of equipment small place but excellent.
DAVID CFix the firewall cover properly, so the 4 car accident I had ( totaling out my own car ) NEVER occurs to someone else, or kills them! Call / email people back U-Haul/ Quit playing a game of trying to charge one’s credit card AFTER the equipment has been returned, and verified properly. Quit being crooks. Get a different insurance company than Repwest, who actually takes care of your customers. Call me at (608) 733-0365 if you wish to discuss. Mark L. Graser
MARK GThis was THE BEST part of our moving experience. The gentleman that checked us in on Monday the 31st of March at 9am gave the best customer service. I will be using you guys again. I will tell everyone to use you as well!
CLARK BWhat a hassle! I had no idea it would take this long to pick up and return. Please prepare people for the steps involved - taking pictures is a pain. I was late to my reservation and had to call the 800 number to reactivate the reservation. If you prepare people for all these things the user experience would be much better.
Anne FVery nice, professional sales man. It takes 5 minutes to complete the transaction. I recommend this location.
WAGDY KExcellent
patrick oVery good equipment and service. Price as quoted. Excellent.
PATRICK OThe online pick up process was difficult to navigate and took us about an hour. By that time we had to restart due to being late for our reservation. It may be helpful to let renters know that they need to have someone with a different last name available to take a phone call when the renter is picking up the vehicle.
Neil WThings went well with the renting, pick-up and return.
SALLY KVery friendly and helpful staff at this location!
ROGER PIf you offer additional equipment it should be available if reserved in advance. I reserved and paid for a pack of blankets, but was told they don’t have any.
Steven GEveryone was very helpful and knowledgeable
TODD SNo clear sign as to where the rental returns were. Passed by several times and had to guess where to return equipment.
Kisang YReturn deposit fee same day upon rental truck is returned.
DORENITA WLimited space for drop off/pick up
Morgan FThis location was not even supposed to be open when I arrived. However the manager came in and helped hook up the trailer and helped maneuver the truck for me. Only complaint was that I did not receive my furniture pads, BUT the guy that helped me even stated he did not normally complete the uhaul transactions.
Samantha BWe dropped off after dark so most questions don’t apply. Small parking lot, very difficult to park such a large truck. Everyone I have dealt with at U-Haul corporate has been unfriendly.
tracy wThe place was not open when we got there. Our trailer was rented for 8:00. He told us we would have to wait 20 minutes.... Proceeded to check in other returns from the day before, instead of getting us the trailer we rented.
Timothy MI initially did the reservations on-line for a truck at a location close to me. It was vague that the truck was in a different location than the one requested. There was enough information that I decided to go to the local dealer and he confirmed that the truck I requested was at a different location. I decided to go with a trailer rental at the close location instead and the dealer took care of the switchover. The dealer was helpful through the rental. Satisfied.
James ZThe location itself for the services they provide was absolutely fine. The services they provide for U-Haul was not fine. Our pick up location was changed from where we originally selected and moved to a neighboring city which added an additional 16 miles to our trip. We get to the pick up location (Finishing Touch Auto Sun Prairie, WI) and waited approximately one hour later than our scheduled pick up time due to issues with their payment system. While waiting, they discovered they did not have the appliance dolly we ordered. We then had to go another 6.5 miles to Bristol Motors to pick up the appliance dolly. We are now 1.5 hours past our pick up time and our timeline. We then discover at our first pick up location that THERE IS NO RAMP! No ramp on a moving truck!!! We were given no instructions for returning the vehicle and luckily customer support was helpful. We have been charged an additional $70 for mileage overage because we had to go an additional 28.5 miles because of U- hauls issues. We have been loyal U-Haul customers for years, and with the abundant choice of moving companies available, it will be hard to return after this experience.
Chris RThe furniture pads I had ordered for rental were not in the back of the truck, so I ended up having to go to a U-Haul store to get a refund and purchase far fewer of them for the same price. Ensuring rental equipment is in the vehicles upon customer arrival would be an improvement, since I could have used more furniture pads during the move and won't really use them frequently.
robert LWish there was designated parking spots that was easy to use and accessible without guessing where a 26’ truck would fit.
Erika WGreat to deal with
Timmy RNo one was there. Phone/data service was restricted/nonexistent here from the phone tied to the contact. So could not use the information on the sign. Had to call the 1 800 number from a different phone and a young lady had me use my work email and walked me through the steps to complete the drop off.
DONALD RNo personnel contact. Lot was rather full, but was able to find a spot.
Jason DNot much space or clarity on where to park.
Peter MEnjoyed the convenience of the pickup location for our move.
Steven LNice and easy
Demetrious BThey gave me a trailer that had a flat that was so bad the rim was almost touching I filled the tire up with air and it maintained it and did not flatten again meaning that it wasn’t a equipment malfunction it was just lazy renters
Collin GVery easy and pleasant experience.
Taylor MIt was nice, but a very small location. Not a full lineup of choices. Easy to get to and from the lot. Courteous and efficient employee.
bonnie lHave the customer call uhaul locations directly. Don’t book online. They send you 60 miles away to pick up.
Jayne MGreat job, I know where to go if I need a uhaul.
Heawatha FI wish I would be able to use my card and it not hold every but I can’t buy anything until it is Release.
Paula GReturned vehicle when location was closed so checked out via the mobile app. It was unclear where to park the vehicle which is why I rated the location as average.
Chris ADrop off no one was there.
June PThis was the dropoff facility I used for travels from Maryland, and also the pickup-dropoff for a local move. The folks here are outstanding and know what they are doing. Professional, prompt, positive.
david lFriendly guy who knows his business well.
david lCustomer service it was excellent
Addisu DIt was a great experience and the assistance from Bryan was top notch.
William HFriendly proprieter.
david l