Customer Reviews for First Capitol Truck & Trailer Rental LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First Capitol Truck & Trailer Rental LLC

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Felicia E.
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I was charged twice for the transaction. Once for $71 then another $140 and I can't afford for that money to be out of my bank account and would like it to be put back in my account ASAP.

ANDREA M.
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Customer did not leave a comment.

Joey T.
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The customer service was top notch, they even helped us locate a car hauler nearby to complete our move process.

SHERRY J.
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Customer did not leave a comment.

Edwin H.
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ARTURO A.
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Great service. Very professional.

Amber G.
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DARRIN V.
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KATHRYN A.
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Misty G.
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Very helpful people at the tag agency/Uhaul office.

JULIE S.
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They were busy but still helpful

Linda S.
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CHARLES M.
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JERE Z.
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michael V.
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ARTURO A.
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More availability of 10 ft. trucks.

Loren W.
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Customer did not leave a comment.

James M.
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I was charged twice fir this service and no one can explain why I was charged that amount.

Brandon D.
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Location wait is extremely long given it's located within a tag agency

Mark N.
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Its a tag agency, not a place for a uhaul dealership to me. No one to help hook up trailer. After 45 minutes, finally had to call someone to rent the trailer over the phone, such a joke. Remember you are no better than your worst employee!!!

Wayne S.
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The transmission on the truck kept getting stuck in one gear and would not change gears had to pull over put it in park shut it off and start it back up to make it going to reverse. I was not given a location for return ahead of time. After figuring out where I could return it because I could not get a hold of anyone at U-Haul. I was unable to complete the return process via the online app because that location had no signal for my phone. Vehicle did not have as much gas in it to start with as I was told it did and the vehicle was not full of gas

Wayne S.
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He did a good job.

leon S.
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Truck was dropped off after hours. No contact with personnel.

Jasmine B.
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Customer did not leave a comment.

Chris S.
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I thought everything was very well done. The staff was unexpectedly called to close the store and deep clean for Covid-19 reasons, yet the clerk was very helpful over the phone and even coincidentally was present to check me in when the rental was returned. Very good service, very nice people and overall as good an experience as I could hope for when having to move household goods! Thank you!

David M.
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Patrick B.
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Frank A.
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Very friendly and professional support provided at this location! Thank you!

TERESA G.
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Jesse B.
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Holly B.
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Joshua S.
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A+ Very Professional Thank You All So Much!

Christopher B.
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Make sure what we request is in the truck

Darla M.
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Tamara H.
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Robert M.
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Person who assisted us was awesome.

Wayne S.
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Janice C.
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Rebecca C.
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Lauren M.
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michael W.
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slow

Jesse B.
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Bruce M.
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John L.
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They were closed when the truck was dropped off.

Amanda C W.
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Elizabeth R.
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Owen B.
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Dan L.
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leland D.
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CONNIE C.
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Everybody was very considerate and thoughtful and helpful and I have used this U-Haul place before and was happy thin and I'm happy now and would recommend it anytime

Rhea F.
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I was charged for an extra day because drop off is located within a government office. I had the u haul from 10am to 7pm. I am not happy; at all. I was told by the call center rep that I would not be charged. I would not recommend uhaul to anyone, at this point. Totally disappointed. Disgusted and betrayed. Worst customer service ever.

JERRY T.
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Very helpful people .

Dustin B.
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This location at the time I was there was unmanned. Just a parking lot with a drop box attached to a nearby building. Drop box was very clear to see and clearly labeled on returning instructions. overall very good experience and easy.

Lynn B.
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Megan always takes good care of us.

Lynn B.
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Megan rocks. She is great to deal with. We are repeat customers, and always like working with her. Lynn

Tim A.
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Customer did not leave a comment.

Brandy H.
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When we got to the house and opened the back, one package of blankets was opened and strung about the floor. We didn't use them but folded them back.

Dewayne M.
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Well I didn't get there till about 5 minutes till the time they close. To Me closing at 5 is too early. I was about two blocks from the gas station and I needed to put gas in it I simply ask them can I run down there and put gas in it I'll be back in a few minutes I said. They didn't want to wait they said just put your key in the Box. I would rather be there when they look at the truck or whatever. I swept out the truck on the inside myself when I got it I had crayons and some kind of a little feathers. Also when I told the lady I needed to get some gas one of them started telling me about how they were going to charge me a service charge and like $3 for a gallon of gas or something it was ridiculous so I made sure it was more than enough gas.

Linsey M.
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Sharon M.
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BOBBIE C.
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These young ladies were very pleasant and easy to work with.

leasa C.
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The first trailer they assigned had a bald tire. But they quickly noticed the problem and switched my reservation to another trailer. The 2 ladies who did the rental are very pleasant and super hard working!!

Martha C.
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Excellent service and a very nice experience (makes moving less stressful). Great truck. Ran well and drove very easily. The ramp made loading and unloading so easy.

RODGER W.
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geary B.
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grant W.
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John R.
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BARRY A.
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Ken S.
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The people at the pick up location were very nice as well as at the return location. Rebecca at the U-Haul customer service center saved the day, finding a truck for me much more convenient than what I found on line.She was very nice and extremely helpful. I'll be moving my daughter again in August, back to school and will call on you again.

Chase C.
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Customer did not leave a comment.

KARA L.
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Nothing. Everything was AWESOME! Thank you so much.

John W.
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Fine ladies in charge here.

Gayle S.
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Customer did not leave a comment.

janet T.
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this place is a lot better than the other place in guthrie at the reality

Dennis P.
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Customer did not leave a comment.

NICK O.
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Very helpful and very friendly!

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In the larger trucks with ramps, it would be helpful to put bright orange lines(as guides) on the floor and the roof that help you roll a dolly directly onto the ramp if you are carrying something that obstructs your view like a refrigerator. That way you can make sure to line up to the ramp perfectly and not miss the top of the ramp.

PAUL B.
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We have recently rented two U-Haul trailers and were very pleased with the staff and equipment. Highly recommend U-Haul in Guthrie OK.

Ryan R.
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Maybe they should learn how to hook up a trailer. I had to pick the trailer up from the ground and hook it myself.

JOHN T.
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Customer did not leave a comment.

Derek C.
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Dropped off after hours, so I do not have any suggestions. Might be helpful to have a designated area to drop off after hours.

PAUL H.
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Trailer lights not working. No brake lights or blinkers. Upon inspection I noticed wires were broken. Not the fault of the location though. The people were very nice and apologetic when I informed them upon returning the trailer.

EDWINA C.
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Customer did not leave a comment.

Janine B.
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patrick A.
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Wanda A.
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Nothing the office was closed when returning the truck didn't have any personal

Barry L.
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Put the Fine Print of the contract on the website reservation page. I was surprised by some things I had to agree to at the rental pick up site.

GARY M.
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Customer did not leave a comment.

ANDREW C.
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Edward B.
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Jacqueline B.
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John J.
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Customer service was the best! I will rent from here or drop off here anytime I can.

TaLaunda R.
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I was charged a cleaning fee, when the truck was given to me dirty. Also, I was given my truck late and the process to start driving the truck was very long

Mike D.
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Customer did not leave a comment.

Jon M.
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Customer did not leave a comment.

Fred S.
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A little short staffed in the office, so it took a few minutes to get waited on. Once I got waited on, the person waiting on me either had trouble with the computer or the website had issues. Took 2 people to get me checked in and on my way.

Micki C.
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Customer did not leave a comment.

Jim B.
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Everything went great!

larry W.
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New wipers I got into rain wipers weren't no good

SHARRON A.
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No1 was here. Had no idea how to unhook trailer myself and no idea where to leave it. Got 2 ph calls within 4 hours of picking up unit Regarding drop off loc and tellng me it was past due and it wasnt due back for 4 days. Had to get a little larger trailer than orig booked & Was charged almost $200 more. From prev experience. Those trailers didnt cost almost $400. It was around $200.

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