The gentleman was very nice and helpful
Donald s
Customer Reviews for First Choice Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The I-haul agent had excellent customer service. The system was down, but they were able to improvise and allow me to rent the trailer I requested. Then they followed up when I returned it and explain the process on how they would bill me. Great job.
Marco WWas all good
DAVID BNot the thing
DALE HFirst they sent me to two locations because u haul meased up the reservation and then Found used needle in truck could’ve pricked me or my family and sent us to hospital and I am still waiting for u haul to fix the the situation by hopefully refunding me for an inadequate product. U-haul hasn’t even been able to apologize for what they have done to me. I’ve called customer service 5 times yesterday and was told by 3 people the area district manger would call me in a few minutes and he or she has refused too. This has been the worse experience I’ve had with any company ever
Jacob VImprove? maybe chips and dip.. Honestly, the equipment was clean and reliable. The people were friendly, knowledgeable and efficient. I highly recommend! Excellent!
Linda GThe staff were great with everything from the second I showed to pick up the trailer all the way to dropping it off.
JARON DNever went inaide
Jennifer BRita was an excellent help overall and a pleasure to rent from.
WARREN ANot a single thing ever thing was excellent.
REBECCA TVery helpful from the sign in to the hook-up.
DAVID MOnce I arrived to transport my vehicle. I was placing the tie down on the vehicle but was not working properly. I feel they require a replacement.
SAMUEL PFacility was very clean and organize. My family comes here for other reasons besides uhaul. The staff is very friendly and helpful as always.
ANNA SN/A--service was great!
Joseph HDrop off was unattended.
DAVID MGreat experience, perfect pick up and drop off. Highly recommend this location!!
JOWANA RExcellent service - prompt and fast. And they had all the U-Haul options available - we got a dozen blankets. They showed us all the truck details like what to do if you have a flat tire and the number to call - they made the experience very enjoyable. The truck itself was fantastic, like new, drove well, AC worked very well and the truck was easy to drive.
Simon MOne of the runner lights being out but the hang up was the app. The staff was super helpful in annotating the damage but the app wouldn't work correctly at time of pickup.
Morgan GI have been a customer for years Renting my trucks, and trailers from First Choice Auto Inc Charlotte Hall MD. There's never been any problems at all.. ( U-Haul alt to train your whole team of not so good employees I’ve unfortunately had to deal with them for years ). It’s nice to see a lot of new equipment in some of your mini locations.
William SIts was after business hours when equipment was dropped off..
Tim DProfessional, friendly, efficient service! Thank you
STEPHEN FGreat location but shit customer service from the UHUAL rep.
GREGORY HI feel that First choice auto is well maintained facility they have what you need in time.
William SGreat people to work with and appreciate all of their assistance.
Jeffrey GEverything went smooth but the truck was an old and not comfortable at all
Murad NVery simple drop off
Spencer TAAA+++
alan bApp would not let me finish the return checkin of the vehicle. Could not get past the upload a photo screen.
Jon DWe dropped off before they where open in the morning and using the uhaul app it made it easy to snap a coupele pictures and we where on our way.
Dylan HKeep things as they are, Great Service, good clean equipment all around Great, i will return. Thanks So much !
KERMIT NThe interface with corporate UHAUL seems to be troublesome for many people checking people out. You should make it easier, not harder…
Gary PExcellent customer service 👏 , they treat you like family .
JOSE ASome sort of inventory list for available equipment at this location. For example, furniture dollies are not available at this location which was something I did not know when the reservation was made.
Lesley WExcellent service.
James EWe rented an appliance dolly for moving a fridge from a difficult location to another difficult location 60 miles away. The dolly was worth was worth at least twice the rental cost in making the task possible.
Barry GVery helpful
kevin nLower the mileage cost for regular customers and have a bonus program for regular truck renters
Christine HGreat friendly staff.
Richard CNone. Very informative and assisted and explained all details
Renee CAll went well. Do not have anything to recommend
Kevin MImprove… nothing! I attempted to do the pick-up through the App but it wasn’t quite working. There was a very nice woman behind the count when I walked in. She took care of everything, gave me the keys and my move was a breeze. I initially booked the truck to picked up at 0800 but had an unforeseen circumstance. Reached out and it was no problem to move my pick up time to 0930. She did need the truck back by 1415 at the latest as she had someone else that needed the truck. I was able to get it back before 1345 and she was much appreciative. Highly recommend! I’ve rented from several U-Haul locations and this by far was the easiest, best experience I’ve had.
Danielle SThe vendor was terrific. He answered all my questions, hooked up the trailer, showed me how to use all the fixtures. Very king man.
Robert CWe drop the trailer off after hours. Someone was there and he was very helpful even though the shop was closed. Greatly Appreciate.
julie ENothing
CYNTHIA GThe service was excellent at First choice auto. Would highly recommend this location for U-Haul rental customers.
KEVIN CHave your website give accurate information inventory of product Dealing with uhaul is a major headache every time I will never use you unless I can’t find what I need anywhere else I always end up driving all over the county to get what I need after placing a reservation you get to the location and it’s not there
Thomas SNothing very good service
Charles J