Customer Reviews for First Choice Auto LLC
(U-Haul Neighborhood Dealer)

548 reviews

30497 Potomac Wy   Charlotte Hall, MD 20622
(On Rt 5)

(301) 290-0874

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 290-0874

30497 Potomac Wy
Charlotte Hall, MD 20622
(On Rt 5)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Marvin T. 
Rating:
4.0

Customer did not leave a comment.

Marvin T. 
Rating:
5.0

Customer did not leave a comment.

Pete D. 
Rating:
5.0

The service was excellent at First choice auto. Would highly recommend this location for U-Haul rental customers.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Fraser T. 
Rating:
4.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
Rating:
4.0

Customer did not leave a comment.

Tara R. 
Rating:
3.0

Have your website give accurate information inventory of product Dealing with uhaul is a major headache every time I will never use you unless I can't find what I need anywhere else I always end up driving all over the county to get what I need after placing a reservation you get to the location and it's not there

Thomas S. 
Rating:
5.0

Nothing very good service

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Helpful and quick check in for the drop off and basically unhook trailer her self would definitely deal with again if the need arises

Michael E. 
Rating:
5.0

Spray some wd40 on the straps of the car trailer, they were very stiff

CODY W. 
Rating:
5.0

Outstanding service

RAY S. 
Rating:
5.0

I loved the contactless pick up and drop off. This made it so simple.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Friendly staff. Clean vehicle. Ran well. Exactly what I ordered. I had difficulty downloading Google Chrome for return but was not charged with an overage. Appreciate it. Will recommend in future.

GREGORY S. 
Rating:
5.0

Having access to a Uhaul car trailer at shop that does car inspections really made buying a used car so much easier. I was able to pickup the trailer then the car, and drop it off for inspection all in one location. I didn't have to worry about getting temporary inspection tags for the car. Thanks for making the process so convenient.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Location difficult to see!

MORRIS H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS F. 
Rating:
4.0

Customer did not leave a comment.

JORDAN S. 
Rating:
5.0

There was no one at original facility so another rep went to get the trailer and bring it to me. They also noticed tires were worn and they changed them quickly. Such great care and attention to detail

DAVID V. 
Rating:
5.0

Good equipment

John K. 
Rating:
5.0

Rita was very knowledgeable and outstanding through the whole process.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great customer service. They went out of there way to help with my hook up. Highly recommend. Thanks

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Outstanding customer service!!!!! Thank you!

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Nothing more, it was great.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Great folks - great service

scott K. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
4.0

Ted was friendly and very nice

Robert N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

DIANE W. 
Rating:
5.0

Everything was fine

DANIEL I. 
Rating:
5.0

Thanks Ted! Appreciate First Choice service.

Simon S. 
Rating:
5.0

Great customer service!

stephen D. 
Rating:
4.0

In Oct '89 i rented my first u-haul trailer. We were travelling from northern MI to eastern NC. In WV, we experienced a flat tire. It was Sunday evening and the local u-haul rental company did not honor, at the time, u-hauls 24 hr road side assistance, so we left the trailer on the side of the road. What else could we do? The next morning, the trailer and all its contents could not be found. That was the last time i rented anything from u-haul.so, i was ner ous and skeptical to rent again, but had no choice. This trip, from Wash, DC to Dayton, OH was uneventful. Im hoping it is because of improved and maintained equipment. Rita, at the Charlitte Hall location was very courteous and helpful, i would defiitely recommend your Charlotte Hall location to anyone. Thanks Rita.

henry S. 
Rating:
5.0

Nicest trailer and people I have ever rented from

Rhonda C. 
Rating:
5.0

I think that your customer service was great, and the next customer should feel the same way as I did. Great service, thank you.

JEFFERY C. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Ted was very pleasant, professional and helpful. This will be my "First Choice" when I rent an uhaul again! Will definitely recommend "First Choice"!

NANCY W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Rita was very helpful and a pleasure to work with.

STEPHANIE M. 
Rating:
4.0

Can not comment on the customer service as we dropped off after hours.

TIMOTHY V. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Fantastic customer service! Great job.

Carl P. 
Rating:
5.0

Outstanding customer service. Rita goes above and beyond the call of duty to assist customers. The representative who connects the trailer ensures that all of the lights are working before you leave the lot. They give the you the information required in case you break down or have a flat tire. Outstanding job!

Carl P. 
Rating:
5.0

The entire experience was good.

Jeffrey A. 
Rating:
4.0

Location was closed for the drop off, but it was easy to find and there was ample space to drop off. No issues.

Donald D. 
Rating:
3.0

Customer did not leave a comment.

Ariel D. 
Rating:
5.0

Customer did not leave a comment.

kimberly B. 
Rating:
5.0

Ted, the owner really takes pride in his work, checking you out and helping you get hooked up. The Best!

HARRY A. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
2.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Cathleen M. 
Rating:
5.0

Great sevice have used this location before. Staff are great.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Joann D. 
Rating:
5.0

Customer did not leave a comment.

PAULETTE B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

The guys that work here very nice guys i would use their u haul when I need it

MONICA T. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

RODNEY G. 
Rating:
4.0

Have More than one person on site that can process the U-Haul reservations in information.

Jacqueline Z. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

The team at this location were beyond helpful. Your company is blessed to have the ppl at this location as a part of your team.

Dante P. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Helpful advice.

brian D. 
Rating:
5.0

Customer did not leave a comment.

darlene S. 
Rating:
4.0

The woman that helped me was friendly and helpful.

Andrew F. 
Rating:
5.0

Great Customer Service

Lawrence K. 
Rating:
3.0

Have equipment on hand at time of appointment.

Steve O. 
Rating:
5.0

Ted at First Choice provided great service in a pinch after I received an inadequate AT at Clinton Self Storage (Order # 26069704). Ted expertly attached the AT to my truck and ensured the chains & straps were in operating condition. I'd easily recommend Ted to anyone looking for a rental trailer or truck!

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
3.0

Maybe have a bigger lot for dropping off trucks. I had a 15 foot truck and I couldn't even drop it off properly because of lack of room.

Cody D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Andrew T. 
Rating:
3.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

KELVIN S. 
Rating:
3.0

Customer did not leave a comment.

Cody R. 
Rating:
3.0

Well I was charged an extra day after I dropped it off the next day after I used the vehicle. I dropped it off after hours because the location was closed.

Jared M. 
Rating:
3.0

Lot too cramped.

Florian W. 
Rating:
5.0

Nothing, the lady that checked me was very pleasant. Thank you for the great customer service!

April T. 
Rating:
3.0

Customer did not leave a comment.

Roger T. 
Rating:
4.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Benita H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

HOOVER T. 
No reviews have been submitted for this location.

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