Location was closed for the drop off, but it was easy to find and there was ample space to drop off. No issues.Donald D.
Customer Reviews for First Choice Auto LLC
(U-Haul Neighborhood Dealer)
Charlotte Hall, MD 20622
(On Rt 5)
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 4/19/2021 - 4/20/2021: Closed
- 4/24/2021: Closed
- 5/3/2021 - 5/8/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ariel D.
Customer did not leave a comment.kimberly B.
Ted, the owner really takes pride in his work, checking you out and helping you get hooked up. The Best!HARRY A.
Customer did not leave a comment.George B.
Customer did not leave a comment.Alan W.
Customer did not leave a comment.Cathleen M.
Great sevice have used this location before. Staff are great.JAMES L.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Joann D.
Customer did not leave a comment.PAULETTE B.
Customer did not leave a comment.STEPHANIE M.
The guys that work here very nice guys i would use their u haul when I need itMONICA T.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.STEPHEN C.
Customer did not leave a comment.RODNEY G.
Have More than one person on site that can process the U-Haul reservations in information.Jacqueline Z.
Customer did not leave a comment.charles S.
Customer did not leave a comment.Jeffrey A.
The team at this location were beyond helpful. Your company is blessed to have the ppl at this location as a part of your team.Dante P.
Customer did not leave a comment.DAVID C.
Helpful advice.brian D.
Customer did not leave a comment.darlene S.
The woman that helped me was friendly and helpful.Andrew F.
Great Customer ServiceLawrence K.
Have equipment on hand at time of appointment.Steve O.
Ted at First Choice provided great service in a pinch after I received an inadequate AT at Clinton Self Storage (Order # 26069704). Ted expertly attached the AT to my truck and ensured the chains & straps were in operating condition. I'd easily recommend Ted to anyone looking for a rental trailer or truck!Jon H.
Customer did not leave a comment.Raymond S.
Maybe have a bigger lot for dropping off trucks. I had a 15 foot truck and I couldn't even drop it off properly because of lack of room.Cody D.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.Andrew T.
Customer did not leave a comment.Joseph J.
Customer did not leave a comment.KELVIN S.
Customer did not leave a comment.Cody R.
Well I was charged an extra day after I dropped it off the next day after I used the vehicle. I dropped it off after hours because the location was closed.Jared M.
Lot too cramped.Florian W.
Nothing, the lady that checked me was very pleasant. Thank you for the great customer service!April T.
Customer did not leave a comment.Roger T.
Customer did not leave a comment.Joseph N.
Customer did not leave a comment.Ronald N.
Customer did not leave a comment.Benita H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.HOOVER T.
Great customer service at this location!Kevin K.
I did not get the appliance dolly as I paid for. Was not in truck at pickup. I chatted with Brandon and he said he would check with the place of rental. I of course picked up and returned by iphone. I was disappointed without appliance since I was closing my business and needed to move a pottery kiln.Vicki K.
First Choice is my First Choice for all my Uhaul needs. Great FolksBrian B.
Customer did not leave a comment.Michael K.
Prompt, friendly and reliable service! I'll continue to use this Uhaul location for my trailering needs.John H.
Lower price I ended up paying 400+$ because I was 3 hrs later on return I was quoted $249 for truck an $45 for insurance in person an when I went for truck ended up being way over what quote was an they said was because I was paying cash an I had to pay cash because computer would not take my card an I needed the truck to move from one state to another They said I would get 100$ return fee when I drop truck off was told as long as I drop truck off on Saturday with a full tank of gas I would get that back I only got back $31 an if my truck was due back at 2 pm they were closed by 12pm an I had a reserve for 4pm an went in to pick up early an they told me as long as it was turned in by Saturday I inform them there was no way I would get to my destination by 2pm had to wait for help to come for my vehicle to be put on trailer because Uhaul rental did not have one I could rent my vehicle is a 4x4 an all they had was a tow dolly which I can not use I feel I was treated unfair an I want that money backrachel C.
Customer did not leave a comment.TED D.
Nothing everything was great the trailer was clean and very well kept up the lady were I got it was super niceLYNNE H.
Google directions were not quite accurate. It took a few minutes to locate the place. The place wasn't as inviting as the drop off location.Ivory J.
The husband called me an ASSHOLE. Wife was pleasant. He forgot to put the rented dolly in the uhaul trailer. I made a utirn after 10 minutes drive and he had to wait for me. He was yelling when I got to him saying â€œyou hung up on me!!, my wife thinks I hung up on youâ€. I also just found out that the store he sent me to double charged me fo the pickup ball hitch; I wad charged $56.00. It actually costs $26.00. Ironically, I tipped $10, after he hooked the uhaul trailer to my truck. Again the wife who drew up the contract was very professional.Lucky A.
Super friendly... Good customer service!Nicholas T.
Customer did not leave a comment.LAWRENCE S.
Customer did not leave a comment.William S.
Nothing, everything was great and went smoothlyglenn W.
Customer did not leave a comment.Audra T.
Great customer serviceTerri H.
The place was closed! Called U-Haul said it was open!Tracy V.
Additional UHaul signs outside establishment. Often times UHAUL is associated with another business and at times it's hard to find the UHaul brand.MILTON C.
Easy service much automated.Joshua C.
Customer did not leave a comment.Victoria D.
Customer did not leave a comment.Victor W.
Customer did not leave a comment.Theodore H.
Only did drop off when closedMichael A.
Customer did not leave a comment.Ken C.
Nothing! The front attendant, Rita was awesome and thank you for supporting the military!ADAM B.
Customer did not leave a comment.JAMES E.
Very helpfull and got me on my way with no hassle. Truck (15') was easy on the back (1800 mile journey). Thank you UHAUL!MARTHA S.
The lady I dealt with was so friendly and I had to extend and had no problems. I didn't realize there was a button for heavy hauling? and that the driver side mirror was not adjustable. May be nice to point out to female drivers like me. :) But a wonderful experience overall!PAM M.
Equipment should be gone through better. Our wheel straps came loose. It was a miracle our vehicle didn't come off.JOSEPH B.
Customer did not leave a comment.Robyn V.
I will never rent from Uhaul ever again. Worst experience with something I rented.Charles S.
Customer did not leave a comment.DENNIS B.
Everyone was great. Rita who made the reservation for me, and Ted who we picked it up from and returned it to.DIANE L.
Customer did not leave a comment.THERESA S.
Very thoroughTONI R.
Customer did not leave a comment.James S.
Continue your excellent service...JAMES L.
Customer did not leave a comment.BRUCE H.
Customer did not leave a comment.John M.
Fast, friendly and hassle free service!!Charles P.
Customer did not leave a comment.larry H.
Customer did not leave a comment.Royal R.
Customer did not leave a comment.GEORGE S.
Great experience!Earl S.
Knowledgeable and friendly staff. Excellent service. Highly recommended.PAUL T.
Everything was well managed and efficientRobert R.
They assumed we only wanted it for 6 hours, told us it would cost over $500. for one-way, I haven't seen the bill yet, but given different price than agreed upon when booking it. We will not use this location again even though it is very close to our house.Kathy B.
Customer did not leave a comment.Karen G.
For one, it would be nice to be contacted in advance if there is a change to the pick up location. I was called less than two hours before this facility closed, being told it was the only place with the requested trailer, and the original location didn't have the trailer I required. I had to significantly alter my plans to pick up the trailer and to get to this facility before it closed. This facility was farther away from the location I was going to load the trailer and the hours for this facility had it closing two hours sooner than the original requested U-haul location.Christopher E.
Customer did not leave a comment.Wesley P.
Customer did not leave a comment.BYRON B.
Customer did not leave a comment.John H.
The customer service was great at the pick up location -very friendly and helpful.Richard R.
Customer did not leave a comment.lanora S.
When I called U-Haul to confirm the drop off I was told that I was supposed to drop it off in Waldorf. That is not what I asked for and that is not what my contract stated.David S.
Customer did not leave a comment.LISA W.
Friendly and helpful. Recognized existing damage and assured us it would not be a problem later. Demonstrated controls well.Aileen R.