Customer did not leave a comment.CLIFORD G.
Customer Reviews for First Choice Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This isn't a location complaint as much as it is a company complaint. I ordered a truck days in advance only to pick up from a self serve location that did not have the dolly as requested. I was sent to corporate location who again did not have the equipment. I hired a moving company who luckily did have the dolly however they had to go get theirs ending up with all the loss of time I paid for two hours of moving help and only ended up getting them for twenty minutes. Thanks Uhaul for wasting my time and money.bart H.
Super niceWinfred W.
Customer did not leave a comment.Mohamad K.
Customer did not leave a comment.Ronald D.
thank youMichael S.
Customer did not leave a comment.Tania J.
Get rid of that Orange park Chevron location at the Chevron. I was overcharged for the guy checking the wrong truck and I brought everything back including equipment. I need my money refundShawnta R.
Noone there knew what was going on. The blankets I ordered were not in the truck. No walk through with the vehicle.DARYL T.
Customer did not leave a comment.Adolfo R.
I was supposed to get a furniture dolly that I was charged for that wasn't in the truck and the furniture pads were not folded. I thought it was supposed to be a contactless pick up but I had to go inside the store to get the key and the guy was a jerk.sean R.
Truck was out of alignment. Had to hold the wheel almost 20 degrees to the right to maintain straight travel. Suspension was extremely rough. The vehicle must have been in a accident prior to my rental. Thankfully I had nothing broken.Michael D.
Customer did not leave a comment.Ivin G.
Waited an hour to get my rental.DENVER C.
Customer did not leave a comment.NATASH M.
Location was a convenience store so of course they were busy with customers purchasing gas and items, but we were continually asked to step aside for other customers. Guy at the register was rude, hard to hear, did the basic minimum. I presented my ID as I normally do but he said he couldn't accept that. I needed to upload my ID to the system even though I had not chosen online pickup. Won't go there again for sure.Wendy Y.
The individual was very nice, but he was not able to give the transaction his full attention as he had to deal with multiple interruptions from other customers which is understandable since it is a convenience store/gas station not a uhaul facility.BLANCHE N.
Complete customer transaction, once equipment is returned.Nancy H.
I talked to the Uhaul Number and they told me I could return it to the next closet location which was this . First the last told me they couldn't take the truck back there I explained the situation and if we would have went further we would of exceeded our 70 mile limit! I was there for an hour and she had no idea what she was doing while I was thinking she did . Finally another person shows up and she says Do you know how to do returns and in 10 minutes I was fine out of there .... Horrible experience to say the least!edward B.
Customer did not leave a comment.Nadia K.
Check the Invoice & equipment in the truck. Something is generally "missing, really."Michael R.
Was there over an hour and half trying to drop the key off. I was trying to get out if Florida before the storm hits the Jacksonville area. There was no visible area to drop the key in, the clerk was great and he was helpfulChristy P.
Customer did not leave a comment.Anna F.
The agent was awesome after an initial very poor experience at the original location. Made a reservation a month in advance and on my contract guarantees the equipment available, after 2 confirmation calls and a confirmation text for 9am pick up, I show 1/2 hour early to find they don't have a vehicle for me as reserved. This cost me $12 Uber ride and 1.5 hours to pick-up at a different location. Vehicle I picked up was filthy, but the agent was greatMike H.
Lady took the gas station customers first and had us wait. Then pushed the wrong button and told us we were supposedly in an accident. Took about 30 minutes to check us out.Christopher N.
Both uhaul facilities had friendly and helpful staff. The Jefferson Davis branch has expanded since my last visit and looks awesome!@YVONNE E.
Clerk was short and rude this was another mom and pop location.Erin P.
I was charged gas usage because system said the gas was full at the time I pickup the truck. Actually it was under 3/4 at that time. When I returned the truck I filled what I used which was 3 gallons for 19 miles I drove. So I was not supposed to be charged for anything! I called the customer service and she said she will file the case. I want to get my money back! What a horrible experience! U-HAUL is lying!bingxue S.
Customer did not leave a comment.Cameron P.
Customer did not leave a comment.Hannah E.
Customer did not leave a comment.victor V.
No problems.michael J.
No commentJohn G.
Due to the fact that we did not have a reservation it caused problems. When asked if we could setup reservation was told we needed to set it up on the computer. We had just travelled 10 hours and didn't have computer. Was told we needed to wait because he needed to wait on his customers and Uhaul was not his priority. However after we waited he did call uhaul for us and we were able to leave at location. Overall, it was a bad experience. Drop off location staff made comment also they had not been trained on set upLinda B.
To rent your equipment I have to put all my information plus credit card info in the computer to reserve the item, then when I get it I have to give all the same information once again, then when I return I have to give all the exact same information again! When I put all my information in the first time I should not need to do it two more times, hackers only steal the info once why.David W.
Thomas was very friendly. And he gave my husband some very much needed advice. It was like he knew what exactly was going on in our life. He made this whole ordeal go smoothly and stress free. Amazing experience. Best one yet.Haley J.
I had to wait for dealer to arrive as other employee didn't know systemCathleen C.
My only problem is that when I called customer service I was on the phone for over half an hour before someone actually helped me. Then that person gave me the wrong answer. Once I called back the second time and waited for another half-hour the second person was more than helpful on the phone.Beverly S.
Customer did not leave a comment.David W.
The staff is very friendly but, the location was terrible. The place was poorly kept and cluttered. It took about an hour of waiting just to sign the paperwork, when I was the only one in line. When I got the truck it still had trash in the back from the previous user.Bradley H.
This is a 24hr/day place. I thought I could not get the truck till 8am. Had I know I would have gotten it a 6:30am or even the night before. It was literally right around the corner from the house I was moving from.Bruce H.
Would appreciate a call at your earliest convenience. 614-364-2366. Terrible abusive service and unauthorized charges applied at drop off.Ben N.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.BEVERLY P.
You will need to allow extra time for pickup as there was only one person on duty in the gas station store. However, attendant was very courteous and tried to get me on my way as quickly as possible. Any delays were not the fault of the attendant but just the way the business operates. Return was extremely quick. Very satisfied renting from this location. If you feel you should be taken care of before anybody else, do not go. If you want a great truck and great treatment, go here. Also, paying the extra $14.00 for damage and avoid the hassle of making sure all previous damage is listed on the rental agreement. Make pick up much easier and faster.Nick B.
Need a better location for office not a convenience store. Lots of people coming in store while trying to get uhaul truck.Linda F.
Customer did not leave a comment.Richard O.
Very helpful associates at this location. I had no problemsTimur S.
The dolly was not in the trailer. I would like a refund for the $10 I paid to rent it.Jordan R.
Customer did not leave a comment.John S.
Customer did not leave a comment.Ken F.
Customer did not leave a comment.Ginger S.
Customer did not leave a comment.Destiny E.
Clerk did an excellent job balancing running the store and getting my Uhaul contract done and getting me out the door.Richard O.
Customer did not leave a comment.CATHY F.
Avoid this place.Mike P.
Maybe provide a half tank of gas since that's required when the customer turns the vehicle.Shawn S.
Customer did not leave a comment.KAYLA L.
Very friendly and helpful with the turn in process!Jose H.
Customer did not leave a comment.Rebecca D.
Customer did not leave a comment.SARINA M.
Not prepared to deal with returns. Horrible location. Very unsatisfiedAngela R.
Customer did not leave a comment.Laurie H.
One person working. He was trying to get our truck and run the gas station!Tracy B.
Customer did not leave a comment.ASHAUNA B.
This was the first time I had been in this location. Service with a smile! Pleasant, friendly conversation! Quick check-in.Kristina C.
When describing the faulty car carrier, the Uhaul representative just stared at me as if I were speaking a foreign language. When I finally left, I had no confidence he would check out the faulty equipment. I now worry for the next car carrier renter. Sad.Robert B.
Customer did not leave a comment.Theresa R.
Train employees better. Very nice young lady but this location needs to focus on store business onlyTina E.
The guy who ran the Chevron, rented us the truck could barely speak English. And the guy who checked all the mileage and write it all down looked and acted homeless and wrote down totally the wrong mileage the second time and I think I was overcharged and I will be contacting the company higher ups to correct the situation...daron Z.
Customer did not leave a comment.Stephen S.
Having a rental location at a gas station is not a good idea.Lawrence V.
People there had no clue had to rent anythingMarc M.
Not one, but two employees had no idea what they were doing. Completely clueless.Amanda M.
Customer did not leave a comment.Jordan J.
Customer did not leave a comment.David W.
Customer did not leave a comment.GARY S.
he said that you steal his inventory and he is losing business because of it. let teh people who need what he has go to him to get it. giving the business on his inventory to another location is a terrible business practice.fred G.
Customer did not leave a comment.Jeanette S.
Customer did not leave a comment.NICK T.
have ordered truck available at this location.ESTELLE D.
Customer did not leave a comment.CHRISTOPHER B.
Took care of business with efficiency.JOHN E.