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DENNIS A
Customer Reviews for First Class Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't have much interaction with the staff member. I pulled into First Class Auto with the U-Haul truck and transport trailer. She took the key and thanked me and I was on my way. Overall, my experience from Indiana to Tennessee with your company was positive ... no issues!
KIM DVery friendly and helpful. AAA+++
JAMES HExcellent service, excellent support. No complaints.
BENJAMIN WEvery thing went smoothly and no problems. Will use them again in the near future.
FREDERICA OAlways on point. They go out of their way to make things happen for me. Really appreciate the customer service.
Chris JIt was better than expected
STAN CExcellent customer service
SHIRLEY MThe inside side rails on the driver side had been replaced, but were not to the standard on the passenger side.
CURTIS WThe store owner is by fare the best costumer service I have ever experienced with uhaul. He did go far and beyond my expectations to fix the issue I had with something that I had nothing to do with,thru uhaul. Thank you.
LIVIO SI had them do a local move for me. They did a great job
terrence mFleas or bugs in truck and smelled like cigarette smoke
TERRY WUhaul needs to supply a spare tire
Curtis WJohn was an awesome guy to work with very nice and knowledgeable and will definitely deal with him in the future
MICHAEL CThe people were really nice
CHRISTANE SVery convenient and accommodating
CHRISTOPHER JEveryone was so helpful with my entire moving experience. Im so grateful for the help I received.
kathie bThis is the 2nd time I have used this location. Very respectful and helpful
ALLEN SThe place was filthey and and they were not very helpful II would not get a refund
Robin AOpen on Sundays, rare for the area. Courteous and family oriented.
SHAWN AFast, friendly service.
Elise JEverything was great, the staff at this store is excellent!
frederick sDon’t change anything… very friendly…. Quick and easy!
kenneth hNothing he was awesome
CHRISTOPHER BNothing
aaron cI didn't see anything you could improve on!
KAREN BTow dolly had broken left light
james kvery professional A++++
terry KGood people.
tony kThe last truck I rented in 2020 at a different location drove and rode sort of junky but this truck was much better and at the location in Sparta, TN these people were kind and courteous.
Shane DWe had reservations at one location in Cookeville TN and they moved our pickup to another location without any notice. We go to pick up the truck and they don’t even have our reservation. Not only did this eat up time but added miles to the truck that we had to pay for at .99 per mile. We always use Uhaul and have several times. Will consider looking at other companies in the future.
Tony KBest location I’m ever used
LaTan MThe guy who helped us was extremely helpful. He jumped in and helped with the hitch cover and other things because my back was on fire from moving, and I could barely stand up. He was a refreshing surprise.
KEVIN KDue to the U-Haul system being down when I picked up the trailer, the reservation and contract didn't show up on my U-Haul app so I was unable to make use of the 24/7 drop off at this location. No fault of the drop off location, but you guys really need to get the app and electronic billing / reservation system stability fixed - it is causing customer problems.
John RLocation does not accept cash or check and was not advertised when making reservations online, was only advertised on the door at the location. We were 5 hours from home on a Sunday, I hadn't gotten my new bank card, and couldn't get money transfer to another bank. Wouldn't have been able to pickup reservation if a friend hadn't been with me and used their debit card. We will just spend extra and use our local facility from now on, that way we can pay cash if we have an issue with our bank card at the last minute.
Rachel MIf anyone is needing to rent from uhaul I recommend they rent from this location! He answered all of my questions and gave me the best deal possible. If I need to rent anything from uhaul in the future it will from this location even if it’s way out of my way! The service was exceptional and he made renting easy. Thanks
Marla WNo suggestions. They’re doing a great job at a smooth quality transaction.
Aaron KOne of the worst customer services experiences I have had. Not only was this man so disrespectful by answering personal phone calls while having me wait on my paperwork, he did not help me figure out what option would be best for me at all. He quoted a price and explained if I went over that it would cost more, he did not tell me that I was able to drop off at a different location to make it cheaper and after I had asked he said it was “too late”. In an already overwhelming and confusing time I feel like this employee took advantage.
Taylor DA very convenient location. Super nice and helpful.
Jill RThe gas mileage was awful, not sure you can do anything.
Peggy CThe cabin did smell of smoke, someon clearly smoked in there. We dint smoke and had our 10 year old with is it was a litlle inconvinience.
Angel RThe back of the truck had mud and dirt on the floor and it got all over our stuff and the return process is excessive. What happened to locking the truck and putting the keys in the box like it used to be
Rebecca YFriendly and helpful.
Sonja SHighly recommend, they stayed open for us to return equipment early.
Terry BHe ended up charging me for the extra day that the other lady said she wasn't gonna charge us. So that was an extra $120 we are out and didn't expect to spend. Other than that he was friendly and helpful.
Ashley OThe place was great
Brian SService was good and fast. The only thing I feel they could do is it’s advertised for a certain price but I’ve never seen the hidden cost of what you’re priced. You go in thinking your cost is $29.95 but I have never seen on any advertising that you pay for mileage. It makes sense that you pay for that on the business side but when you call and ask for the price of a rental all your told is one price it’s a shocker when your told $29.95 and when you go in to get your equipment and your bill is $143.00 that’s a far cry from $29. When you call in they should tell you it’s $29 plus mileage and not just $29. But other than that the service was fast
teresa wI paid over $1500 for this rental. My information should’ve been safe now we have to do an entire move again over someone not be able to keep the mouth shut about where the truck was being dropped off. I know this Hass to be against the law
Blake O