Trailer Rental & Towing in Sparta, TN at First Class Auto Sales & Service

Late for appointment, "traffic" small town traffic. Ridiculous excuse. The employees who got there before the UHaul "certified" employee/boss/owner of business was extremely rude, didn't greet my husband, didn't say anything sbout anyone being late. They supposedly had an employee who was suppose to be there at 9am to open the store, but they didn't, so the complaints were made to my husband. Our appointment was at 10am. The owner didn't even greet. Strange. I had called and spoke to a representative and they called the UHaul dealer and informed us they were running late. That was obvious. Also, our packing boxes that we purchased were not at the reservation site, they were at the 1st reservation site,.so we had to travel to the next county and city over to get them. Very unorganized all the way around.

I am extremely dissatisfied with Uhaul.  I reserved a 26' Rental Truck on 9-22-18. When we received the truck it had 1/4 tank of gas. While driving it began to rain. That is when we noticed that the windshield wipers we're completely torn and falling off, especially on the driver's side making it near impossible to see out the windshield making it extremely dangerous to drive. We also noticed that both doors had rain leaking it in large amounts getting both the driver and the passenger feet completely soaked.  When we arrived to out destination, Jamestown TN, and began unloading the door kept slamming shut on us and would not stay open.  When we originally made the reservation it was from Sparta TN and was to be returned in Jamestown TN as Rogers Auto Sales. When we went to return the Uhaul to Jamestown we found out that that location was completely closed down. So we had to drive all the way to Byrdstown TN to return it. When we arrived, it was late due to us having to drive an additional distance since we were unable to return it to the location that was originally told to us. The man there was extremely rude. He tried to charge us $40 for having it late. I told him what happened and told him that I would not be paying $40 additional because it was not late due to our fault. He then began yelling and demanding I pay him. He told me I was to leave his store and take the truck with me if I was not going to pay. I again told him I was not paying it. I then left the keys and truck at his store while we was yelling at me as I left the room. His actions were extremely unprofessional and I am extremely unhappy with Uhaul. I would like to request a refund. We paid $160 for this Uhaul to be in working order. Not for a Uhaul that you can't see out of, that leakes water everywhere and the loading door slams. Not to mention the absolute RUDENESS of the employee. 

Dropped off on a Sunday morning before church.

No problems, equipment was great and everyone was very polite and helpful. Thank You so much, God Bless All.

There is no improvements needed. The experience we had was far above expected. Definitely would use them over anybody!! Very friendly staff and service.

Fast and courteous service

There was no dolly in the uhaul and I asked specifically. Because of there being no dolly and the weather conditions, I had to rent the uhaul for another day costing me over $100.00 more. They did not tell me that I would not be refunded for the extra gas that I had put into the uhaul so I lost $75.00 in gas. They also did not ask me if I wanted the extra insurance they just added that cost onto the amount I was charged. I really had a bad experience with the location I picked the uhaul up at. I am not sure if you will give me my money back and make things right but it was such a bad experience that I refuse to even call the place back to even talk to them about a refund. I do not want to get anyone in trouble but this was truly a horrible experience. Thank you so much for your time.

Fast, courtesy service, clean truck and great location! Newer truck with good gas mileage. Used this location in the past to drop a 26" truck off, the fastest I've ever experienced. My "go to" location from now on.

Dealer needs serious training on the Uhaul booking system. Dealer probably needs to be reminded of his obligations to Uhaul customers.

Nothing, very friendly & helpful!

Staff were very friendly and accommodating.

store was very dis-organized,unclean and dog in main area. needs definite clean up and more professional staff.

This location was actually closed,but when I knocked on the door Ms Krista answered. I told her that I needed a 15 ft truck for a local move. She said the truck was obligated by 9 AM the next day. I had it back in 4-5 hours with a full tank of gas! Krista helped me move to get my 92y/o M-I-L settled near her daughter for her last days.(She is terminal). That was worth the trucks weight in gold! Thanks UHaul and a big Thanks Krista for making it happen! Michael T. Fitzgerald

The box part to the truck was dirty and the windows were dirty. Had to wash the inside windows within 2 miles.