Customer Reviews for First Impression
(U-Haul Neighborhood Dealer)

106 reviews

218 E 79th St   Chicago, IL 60619

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

218 E 79th St
Chicago, IL 60619

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This location does it's own thing in regards to vehicle pickup. The lady was more rude than most other locations. She charged me for insurance without my consent, although I completed my check-in prior to arrival. From all of my Uhaul experiences, this was by far the absolute worst.

MYLOV S 
Rating:
3.0

I had no problem with the rental agreement except the fact I didn't get the vehicle the first day I had to wait until the next day for the rental because the system was down and the lady had problems trying to download the information

Delois M 
Rating:
3.0

The ladies was very friendly and very helpful

Tallie W 
Rating:
4.0

Customer did not leave a comment.

Brittany A 
Rating:
5.0

Customer did not leave a comment.

Allice h 
Rating:
4.0

Customer did not leave a comment.

Marlo M 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

dewayne m 
Rating:
4.0

Customer did not leave a comment.

Roland H 
Rating:
5.0

Customer did not leave a comment.

Freddie G 
Rating:
5.0

Limited Supply at this location, Good Luck...

Dorian P 
Rating:
3.0

Customer did not leave a comment.

Tashira T 
Rating:
5.0

Excellent, cheerful customer service and dependable, clean equipment. I would highly recommend this location to friends.

clarence m 
Rating:
5.0

Customer did not leave a comment.

KALEB D 
Rating:
5.0

Loved the customer service. If ever I need a truck rental I’ll definitely go back

TIRETTA S 
Rating:
1.0

Very unprofessional

CAMILIA R 
Rating:
1.0

Customer did not leave a comment.

joe c 
Rating:
1.0

I am soooooo frustrated with this place. I returned the rental using the instructions that were given. On my end it was telling me to go the parking lot that I didn’t have access to after hours. I had to wait 30 mins on hold to talk to UHAUL just to find out I had BEEN In the right place. I had to find that out from a UHAUL representative that the information given to me and them were different. I then proceeded to find the lock box, for 5 mins I walked back and forth. After 5 minutes of walking back and forth I discovered there was none. In all it took 45 minutes for all of this. The next morning I called into UHAUL at 8:50 for the lock box info. I told them I would drop the key off after work at 3pm. After a couple hours of me being there, a personal called and said the bumper had a dent. First off, I took picture abd sent it to UHAUL, before leaving abd nothing was wrong with the bumper. I had no damages. Second, the car had been sitting there from 8:30pm, and the man didn’t check until 1:30. I know for sure those damages are not mines abs I am not liable for any damage after I return it. It was parked on the street next in front of the alley, so anything could happen. I SM not sure if the place damaged the vehicle or some other driving, but I will NIT be held accountable, I went to check on the truck after work and it looked Nothing like I left it. The front bumper was hanging off at a weird angle that you can tell some hit it.

Alecia R 
Rating:
1.0

The truck I rented had garbage in it and did not have the accessories I rented.

Brian C 
Rating:
3.0

Equipment not clean damage to door very loud inside cab from broken passenger door

Kevin W 
Rating:
4.0

I requested 6 furniture pads but did not get them. But I see I was charged for them. And I was charged for a dolly that I did not ask for and also did not receive.

DENISE L 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE S 
Rating:
1.0

Customer did not leave a comment.

OLIVIA C 
Rating:
3.0

Customer did not leave a comment.

Lois M 
Rating:
3.0

This satellite program leaves much to be desired.

Karega M 
Rating:
1.0

The entire process was horrible and I rented uhaul several times. This time I had to call uhaul 5 times for a one way truck.

Thandi H 
Rating:
5.0

Excellent customer service, and easy to pick up and return!

Ebony G 
Rating:
5.0

They did a great job with my dropoff, especially given that I dropped the vehicle off early.

Deano M 
Rating:
4.0

Customer did not leave a comment.

Stanley W 
Rating:
5.0

Customer did not leave a comment.

jaquisha s 
Rating:
5.0

Customer did not leave a comment.

Andrea G 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S 
Rating:
2.0

I was overcharged. I returned the vehicle yesterday. Furthermore, the vehicle needs maintainance on the tire and the tire sensor, causing it to use more gas than necessary on a fuel-efficient vehicle that uses flex fuel. The alert goes off on the cargo van but it hasn't undergone routine maintenance.

Nina H 
Rating:
5.0

Every thing was quick and easy and I appreciate the timing check-in and out. Great place and very customer friendly

Sicely M 
Rating:
4.0

Should have checked truck out while i was there and given me a receipt then.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Donald H 
Rating:
3.0

When is the money put back on my card

Jolanda J 
Rating:
4.0

The process of getting the U-Haul was a little longer than expected. Verifying was not a smooth process at all but everything else went well.

Charmore N 
Rating:
5.0

Customer did not leave a comment.

FRANCES C 
Rating:
4.0

Just better communication between the employees

Robell m 
Rating:
1.0

Extremely bad and slow service, not sure why but the female that greeted us had a horrible attitude!

William W 
Rating:
4.0

Customer did not leave a comment.

Derrick F 
Rating:
5.0

Customer did not leave a comment.

Ebonie W 
Rating:
2.0

Poor communication and customer service

crystal b 
Rating:
4.0

Customer did not leave a comment.

Darrell M 
Rating:
5.0

Quicker response to customer upon entry into the facility.

Elise N 
Rating:
5.0

Customer did not leave a comment.

JAMON E 
Rating:
5.0

Customer did not leave a comment.

Faith H 
Rating:
4.0

Customer did not leave a comment.

OCTAVIA B 
Rating:
1.0

Customer did not leave a comment.

Kelly R 
Rating:
4.0

I had a situation and they solve it. THANK YOU VERY MUCH

carmen c 
Rating:
3.0

When I arrived they were leaving stating that my reservation was not in their computer . They went back inside and assisted me and I was on my way

Kanita G 
Rating:
5.0

Customer did not leave a comment.

Rhonda G 
Rating:
3.0

Be friendlier and client-centered.

Antonio E 
Rating:
1.0

Friendlier customer service and more knowledgeable about the service provided.

monica y 
Rating:
4.0

Customer did not leave a comment.

Tarita O 
Rating:
4.0

Customer did not leave a comment.

Darnell L 
Rating:
1.0

I had to wait 45 mins for the store to open because the person giving me my key was late to work

nashanna a 
Rating:
5.0

Customer did not leave a comment.

Alvivian C 
Rating:
1.0

I was charged more then I've ever been charged before then I east my money putting gas n the truck I put it exactly right where it was at when I got it an they say I didn't an charged me extra I can't do business like that I would never tell anyone to go to this place I really move people a lot and never been charged this much for right down the street never an always went way further and was not charged that much an I always move on weekends so not ah excuse

tamika p 
Rating:
5.0

Customer did not leave a comment.

Joseph k 
Rating:
4.0

Do the same!

Leroy L 
Rating:
4.0

Fast, friendly and informative service. Thank You!

Farris W 
Rating:
3.0

This site needs faster service for check-in and return. I completed the express check-in process online but when I arrived I had to wait for at least 15-20 minutes and I was the ONLY client there! There was an equally long period of time upon returning the vehicle. Additionally, the furniture dolly I had reserved online was not available--a wide dolly to sit wide furniture atop of to more easily move large pieces. The staff person had not even reviewed my online request; I had to ask for the dolly. Then she said they didn't any moving equipment; she gave me the only thing they had, a small dolly for moving small boxes, which was insufficient for moving my furniture. Yet I was charged for what I ordered! She said they had no other supplies. The staff was nice but the site needs to make available what is promised online.

Willie C 
Rating:
3.0

There were no furniture pads at the location, and the supervisor wanted me to go to another location to pick them up instead of them being brought to me. I wasn't feeling that nor the supervisor cursing about "not trying to be an asshole." Kinda unprofessional, especially in a store filled with religious stuff everywhere. The lady who helped me was nice and patient although I was getting a bit irritated by how long it was taking to get in and out. I respected that she made the younger girl go outside to help work on U-Haul stuff, but I didn't particularly need to hear the lecture she gave her about it or the rants about banners not printing out correctly. I felt like some of that could've been handled without customers in the store. But she definitely gave me a break for being 40 minutes late thanks to horrible movers. So all in all, I think we were both about evenly crabby.

Shamontiel V 
Rating:
5.0

Nothing I can find.

Lorraine M 
Rating:
5.0

Customer did not leave a comment.

Devale T 
Rating:
2.0

There was a bag of marijuana and blunt in the driver side door that we found after we had already left with the truck. The store had an out to lunch sign on the door we took the van back so we dropped the keys in the drop box and called a few minutes later to let the staff know of the drugs in the van since we did not want to touch them. I was there to pick up the vehicle at 9:00am and they opened the door at 9:05 and then the lady who handles the truck rental got there ten minutes later and we had to wait for her to check the van that had been dropped off the night before. I will never pick up a vehicle from that location again.

Angelia J 
Rating:
5.0

I will use the location as long as I live in the city! Their service was excellent!

Latrice E 
Rating:
5.0

Customer did not leave a comment.

Paris L 
Rating:
1.0

terrible service.

Mario W 
Rating:
1.0

Very very BAD PLACE TO DO BUSINESS

Teddy S 
Rating:
1.0

Stop allowing these awfully rude & unprofessional people work as a representative/dealer for uhaul

Tirrell L 
Rating:
4.0

Customer did not leave a comment.

Donna L 
Rating:
5.0

Nice people to do business with and friendly.

Stanley W 
Rating:
5.0

Excellent Service from beginning to end.

Sandra M 
Rating:
5.0

Great service!!!

Sandra M 
Rating:
3.0

I had a little difficulty locating the office. There were no UHaul rental signs anywhere in the window, only a Uhaul van that was parked outside. Once I verified the office, the personel was friendly. She did tell me I was to receive a $15 discount because the gas was less than a quarter of a tank but I dont believe I received the discount on my final bill. Then there was some confusion because I received a phone call two days later asking if I had checked the van back in. Not sure what happened with the communication there at the place.

phyllis n 
Rating:
5.0

The service was great and the location was very convenient.

Tedra D 
Rating:
2.0

Customer did not leave a comment.

Briel S 
Rating:
3.0

Nothing everything was done very professionally

Leonard M 
Rating:
1.0

Horrible servicing and extra slow....

LATITIA K 
Rating:
5.0

Customer did not leave a comment.

Larmar D 
Rating:
1.0

Processing took too long. There was no one there to return the ban for 10 minutes.

lou b 
Rating:
2.0

Cost too much for a short time of use; too many taxes; OVERKILL!!! I've used Uhaul before with longer time frame and paid less. I WILL NO LONGER USE UHAUL FOR MY MOVING SERVICES.

Earline K 
Rating:
4.0

Customer did not leave a comment.

JAKAYA H 
Rating:
4.0

Customer did not leave a comment.

STAN M 
Rating:
3.0

Customer did not leave a comment.

DERRICK W 
Rating:
5.0

Customer did not leave a comment.

willie s 
Rating:
5.0

Customer did not leave a comment.

joshua w 
Rating:
1.0

Gas should be in the vehicle. You should be honest in filling out app.

lynell s 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Edward T 
Rating:
4.0

Furniture pads were not ready at the reserved pickup time, so I had to wait 40 minutes.

STEPHANIE D 
Rating:
1.0

Customer did not leave a comment.

DEIDRE C 
Rating:
5.0

Wonderful customer service. 10

SONYA H 
Rating:
5.0

The representative was very knowledgeable and friendly.

LISA P 
Rating:
4.0

requested a dolly by phone when I made the reservation-none was given.

mary d 
Rating:
5.0

sorry this so long on our reply, 79th location reps are excellent; they helped us tremendously dealing with the move fro my mothers things 3 times;; please give them more equipment to add to there location, but we did not mind waiting for we like dealing with this location only !!! Thnx Kathy Cooper

COOPER K 
Rating:
2.0

Eliminate truck rental from that locations.

Sharon M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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