This location does it's own thing in regards to vehicle pickup. The lady was more rude than most other locations. She charged me for insurance without my consent, although I completed my check-in prior to arrival. From all of my Uhaul experiences, this was by far the absolute worst.
MYLOV S
Customer Reviews for First Impression
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no problem with the rental agreement except the fact I didn't get the vehicle the first day I had to wait until the next day for the rental because the system was down and the lady had problems trying to download the information
Delois MThe ladies was very friendly and very helpful
Tallie WLimited Supply at this location, Good Luck...
Dorian PExcellent, cheerful customer service and dependable, clean equipment. I would highly recommend this location to friends.
clarence mLoved the customer service. If ever I need a truck rental I’ll definitely go back
TIRETTA SVery unprofessional
CAMILIA RI am soooooo frustrated with this place. I returned the rental using the instructions that were given. On my end it was telling me to go the parking lot that I didn’t have access to after hours. I had to wait 30 mins on hold to talk to UHAUL just to find out I had BEEN In the right place. I had to find that out from a UHAUL representative that the information given to me and them were different. I then proceeded to find the lock box, for 5 mins I walked back and forth. After 5 minutes of walking back and forth I discovered there was none. In all it took 45 minutes for all of this. The next morning I called into UHAUL at 8:50 for the lock box info. I told them I would drop the key off after work at 3pm. After a couple hours of me being there, a personal called and said the bumper had a dent. First off, I took picture abd sent it to UHAUL, before leaving abd nothing was wrong with the bumper. I had no damages. Second, the car had been sitting there from 8:30pm, and the man didn’t check until 1:30. I know for sure those damages are not mines abs I am not liable for any damage after I return it. It was parked on the street next in front of the alley, so anything could happen. I SM not sure if the place damaged the vehicle or some other driving, but I will NIT be held accountable, I went to check on the truck after work and it looked Nothing like I left it. The front bumper was hanging off at a weird angle that you can tell some hit it.
Alecia RThe truck I rented had garbage in it and did not have the accessories I rented.
Brian CEquipment not clean damage to door very loud inside cab from broken passenger door
Kevin WI requested 6 furniture pads but did not get them. But I see I was charged for them. And I was charged for a dolly that I did not ask for and also did not receive.
DENISE LThis satellite program leaves much to be desired.
Karega MThe entire process was horrible and I rented uhaul several times. This time I had to call uhaul 5 times for a one way truck.
Thandi HExcellent customer service, and easy to pick up and return!
Ebony GThey did a great job with my dropoff, especially given that I dropped the vehicle off early.
Deano MI was overcharged. I returned the vehicle yesterday. Furthermore, the vehicle needs maintainance on the tire and the tire sensor, causing it to use more gas than necessary on a fuel-efficient vehicle that uses flex fuel. The alert goes off on the cargo van but it hasn't undergone routine maintenance.
Nina HEvery thing was quick and easy and I appreciate the timing check-in and out. Great place and very customer friendly
Sicely MShould have checked truck out while i was there and given me a receipt then.
Robert RWhen is the money put back on my card
Jolanda JThe process of getting the U-Haul was a little longer than expected. Verifying was not a smooth process at all but everything else went well.
Charmore NJust better communication between the employees
Robell mExtremely bad and slow service, not sure why but the female that greeted us had a horrible attitude!
William WPoor communication and customer service
crystal bQuicker response to customer upon entry into the facility.
Elise NI had a situation and they solve it. THANK YOU VERY MUCH
carmen cWhen I arrived they were leaving stating that my reservation was not in their computer . They went back inside and assisted me and I was on my way
Kanita GBe friendlier and client-centered.
Antonio EFriendlier customer service and more knowledgeable about the service provided.
monica yI had to wait 45 mins for the store to open because the person giving me my key was late to work
nashanna aI was charged more then I've ever been charged before then I east my money putting gas n the truck I put it exactly right where it was at when I got it an they say I didn't an charged me extra I can't do business like that I would never tell anyone to go to this place I really move people a lot and never been charged this much for right down the street never an always went way further and was not charged that much an I always move on weekends so not ah excuse
tamika pDo the same!
Leroy LFast, friendly and informative service. Thank You!
Farris WThis site needs faster service for check-in and return. I completed the express check-in process online but when I arrived I had to wait for at least 15-20 minutes and I was the ONLY client there! There was an equally long period of time upon returning the vehicle. Additionally, the furniture dolly I had reserved online was not available--a wide dolly to sit wide furniture atop of to more easily move large pieces. The staff person had not even reviewed my online request; I had to ask for the dolly. Then she said they didn't any moving equipment; she gave me the only thing they had, a small dolly for moving small boxes, which was insufficient for moving my furniture. Yet I was charged for what I ordered! She said they had no other supplies. The staff was nice but the site needs to make available what is promised online.
Willie CThere were no furniture pads at the location, and the supervisor wanted me to go to another location to pick them up instead of them being brought to me. I wasn't feeling that nor the supervisor cursing about "not trying to be an asshole." Kinda unprofessional, especially in a store filled with religious stuff everywhere. The lady who helped me was nice and patient although I was getting a bit irritated by how long it was taking to get in and out. I respected that she made the younger girl go outside to help work on U-Haul stuff, but I didn't particularly need to hear the lecture she gave her about it or the rants about banners not printing out correctly. I felt like some of that could've been handled without customers in the store. But she definitely gave me a break for being 40 minutes late thanks to horrible movers. So all in all, I think we were both about evenly crabby.
Shamontiel VNothing I can find.
Lorraine MThere was a bag of marijuana and blunt in the driver side door that we found after we had already left with the truck. The store had an out to lunch sign on the door we took the van back so we dropped the keys in the drop box and called a few minutes later to let the staff know of the drugs in the van since we did not want to touch them. I was there to pick up the vehicle at 9:00am and they opened the door at 9:05 and then the lady who handles the truck rental got there ten minutes later and we had to wait for her to check the van that had been dropped off the night before. I will never pick up a vehicle from that location again.
Angelia JI will use the location as long as I live in the city! Their service was excellent!
Latrice Eterrible service.
Mario WVery very BAD PLACE TO DO BUSINESS
Teddy SStop allowing these awfully rude & unprofessional people work as a representative/dealer for uhaul
Tirrell LNice people to do business with and friendly.
Stanley WExcellent Service from beginning to end.
Sandra MGreat service!!!
Sandra MI had a little difficulty locating the office. There were no UHaul rental signs anywhere in the window, only a Uhaul van that was parked outside. Once I verified the office, the personel was friendly. She did tell me I was to receive a $15 discount because the gas was less than a quarter of a tank but I dont believe I received the discount on my final bill. Then there was some confusion because I received a phone call two days later asking if I had checked the van back in. Not sure what happened with the communication there at the place.
phyllis nThe service was great and the location was very convenient.
Tedra DNothing everything was done very professionally
Leonard MHorrible servicing and extra slow....
LATITIA KProcessing took too long. There was no one there to return the ban for 10 minutes.
lou bCost too much for a short time of use; too many taxes; OVERKILL!!! I've used Uhaul before with longer time frame and paid less. I WILL NO LONGER USE UHAUL FOR MY MOVING SERVICES.
Earline KGas should be in the vehicle. You should be honest in filling out app.
lynell sFurniture pads were not ready at the reserved pickup time, so I had to wait 40 minutes.
STEPHANIE DWonderful customer service. 10
SONYA HThe representative was very knowledgeable and friendly.
LISA Prequested a dolly by phone when I made the reservation-none was given.
mary dsorry this so long on our reply, 79th location reps are excellent; they helped us tremendously dealing with the move fro my mothers things 3 times;; please give them more equipment to add to there location, but we did not mind waiting for we like dealing with this location only !!! Thnx Kathy Cooper
COOPER KEliminate truck rental from that locations.
Sharon M