Customer Reviews for First Step Computer LLC
(U-Haul Neighborhood Dealer)

241 reviews

977 W San Bernardino Rd   Covina, CA 91722

(626) 593-5175

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(626) 593-5175

977 W San Bernardino Rd
Covina, CA 91722

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Roman Z. 
Rating:
5.0

Muy confiable y mucha honestidad

OSCAR HUMBERTO A. 
Rating:
5.0

Customer did not leave a comment.

Leticia M. 
Rating:
5.0

It's the people who made this work perfectly.

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

SONIA S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

great outcomes facility staff very helpful

HAROLD DEAN H. 
Rating:
5.0

Customer did not leave a comment.

NESTOR C. 
Rating:
5.0

Very fast and convenient!!

GABRIELA A. 
Rating:
5.0

No comment They are good people

NESTOR C. 
Rating:
1.0

The business location itself (used electronics store) is a DUMP. One employee. Very slow. Will never go back.

JOHN F. 
Rating:
5.0

Great experience!!!! Easy and fast!!! Thank you.

Hugo M. 
Rating:
5.0

Julian's attitude and helpfulness made my moving experience a lot smoother. Thank you.

JOSE J. 
Rating:
1.0

Ensure that a truck is available at the location for the allotted time. There were two trucks that were available only to be used for in town use. A call to customer service related that it's just policy and a swap of the vehicles could not be made. Nothing different about either vehicle. Citing policy when customers have time constraints is poor customer service. We had to drive 30 minutes from our selected pick up because the truck that I scheduled at least two weeks prior was not available. Being unable to contact the driver bringing the truck was also an issue. We left our place approximately 2 hours away and still got there on time. While the truck being delivered which is only 30 minutes away was an hour late. This was truly a cluster that u haul failed to prepare. The drop off location was thankfully closed so no human interaction needed. Just snap photos drop the keys and go.

Ysidro R. 
Rating:
5.0

Customer did not leave a comment.

jonathan H. 
Rating:
5.0

Customer did not leave a comment.

AMINATA B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD NELSON N. 
Rating:
2.0

The truck was disgusting: french fries and grease in the cup holders and copious long dog fur EVERYWHERE. I had to clean the truck myself before I could use it and febreeze the holy hell out of it. My pet allergies kicked up and it still stunk. There were cigarette ashes, too.

ROSEMARIE P. 
Rating:
5.0

We nice people every time I rent here 👍

MAURICIO A. 
Rating:
5.0

Great service

MICHAEL M. 
Rating:
3.0

our order didn't seem ready. We prr-reserved a dolly but there were none even though we reserved it days in advance and received confirmation. It took a bit to checkout and get the details in order which was frustrating on a busy move day

JORDAN T. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Excellent service, very helpful people, thank you, God bless you & Merry Christmas!!!!! A+

Theodocio K. 
Rating:
5.0

Honest , straight forward and friendly. I rented uhaul trucks from this location before and prefer to go here. I'm always in and out in like 15 mins or even less. Couldn't be more satisfied

MESHACH O. 
Rating:
5.0

Everyone was very polite and friendly

JUDITH L. 
Rating:
4.0

Customer did not leave a comment.

REGINA R. 
Rating:
5.0

Customer did not leave a comment.

SAFTAR G. 
Rating:
3.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Nothing! It was great!

KATHLEEN H. 
Rating:
3.0

The staff were very friendly and helpful. It just wasn't the location that I wanted to utilize. It is much farther away than I wanted to go. The van was quite dirty on the outside.

CYNTHIA F. 
Rating:
4.0

We're in a pandemic. The person handling rentals, Margaret?, was not wearing a mask.

SCOTT N. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
5.0

No complaints here.

BRANDON E. 
Rating:
5.0

We had reserved a truck from Budget and they cancelled last minute. U-Haul came through! The location had the truck we needed and we experienced excellent customer service.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
4.0

Customer did not leave a comment.

RONNIE M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO D. 
Rating:
5.0

Easy check-in in person when the contactless check in was taking a little longer than expected.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL A. 
Rating:
1.0

Covina Charged 89 a day and 39cents mileage over 100 m when other locations charhe 79 day and 29 cent . not very negligible. Will not recommend

Grace R. 
Rating:
5.0

Customer did not leave a comment.

MARIADELCARMEN M. 
Rating:
5.0

Personal was nice and kind and place is handy that closes at 9pm great for me...

JESUS L. 
Rating:
5.0

Friendly quick and easy

MARIO F. 
Rating:
4.0

This location was great. However, my overall experience with uhaul was not. I originally reserved my uhaul for Monrovia(location that I live) and my reservation was moved nearly 10 miles away. As a result, I had to pay $20 in miles for something that was not my choice. It is frustrating that my location was changed the night before. I have never had this issue in the past.

ADAM L. 
Rating:
5.0

Great Job!

HERMAN F. 
Rating:
3.0

Customer did not leave a comment.

Luisa P. 
Rating:
5.0

Customer did not leave a comment.

DARECK C. 
Rating:
5.0

This location has always been a wonderful experience. The owners are friendly and efficient.

Craig M. 
Rating:
5.0

This was my first experience with First Step for using their Location for my U Haul pickup rental. They were very friendly, courteous and efficient. They also have electronic Repairs at this location which we have had our computers and printers serviced and repaired with the same professional experience.

MAUREEN R. 
Rating:
2.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

This location was a life saver. I originally thought I made my reservation at the charter oaks location., however upon arrival I was notified it was at the Azuza location. Ipin arrival I was informed my reservation was cancelled because I was over 2 hours late. I let the manager know I had changed my pick up time from 8 am to 9 am. It was 9:45 am now. Very disappointed in with the survice I received. Instead of a 17 ft truck I got a 15 ft.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

JOHNIPHER L. 
Rating:
3.0

U-Haul is too expensive. Will seek alternative options.

Waldemar A. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL A. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Emilio R. 
Rating:
5.0

very courtious ..also readialy explained terms of rental

Miguel C. 
Rating:
5.0

I came 5 min before closing the front end person help me with everything I needed took about 30min total. Nice friendly customer service I loved it . In the future will come back to this location

ANTONIO Z. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

ADULT BASIC E. 
Rating:
5.0

Great customer service. Nice people

Art E. 
Rating:
5.0

Keep up the good work.

John H. 
Rating:
5.0

Customer did not leave a comment.

Mauro P. 
Rating:
3.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Excelente servicio

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Absolutely nothing

Manuel C. 
Rating:
1.0

Do not come to this business at all

Salome D. 
Rating:
5.0

It was easy to reserve the Uhaul and to extend it. The staff was very friendly and answered questions in a timely manner. Thank you!

Ingrid V. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Nothing to improve, just keep up the good customer service, Margarita and Julian did a really good job!

Javier G. 
Rating:
3.0

$1 per miles a little bit too high

Kenneth O. 
Rating:
1.0

rep was inept, needed to repeat the process several times. Took an added 30 mins to get out of that place.

Francis F. 
Rating:
5.0

Very accommodating and professional staff. Did everything needed to make sure the experience was top quality

John A. 
Rating:
5.0

Customer did not leave a comment.

RAHNE T. 
Rating:
5.0

The drop-off routine was tedious. I thought I would just drop off the truck and go but I had to take multiple pics and complete data. Perhaps you shouldn't rent it again before an employee does all that work.

DAVID F. 
Rating:
4.0

Fast and easy transition in and out as 1-2-3 thanks

Javier L. 
Rating:
5.0

Customer did not leave a comment.

Lauren A. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

Mariano G. 
Rating:
5.0

Keep it up

Htun H. 
Rating:
5.0

He was very helpful & courteous. Truck was in excellent condition & clean.

Maria N. 
Rating:
5.0

The absolute best customer service here at this Uhaul rental. Super sweet and kind personnel.

NATALEE M. 
Rating:
5.0

Very good quality and excellent service. Quick response and friendly attention, Margarita and Fabian are wonderful persons. I used U-Haul pick up rented for 5 hours and everything was satisfactory. Thank you for your service.

JOHN A. 
Rating:
5.0

Very Cooperative and prompt response.

VIPIN V. 
Rating:
5.0

Excellent service and well organized!

Paul P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

arun P. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Use RFID to track vehicle location to eliminate return process.

Vanessa M. 
Rating:
5.0

Excellent people know their job. And nice people. Helpful and friendly

Rafael P. 
Rating:
5.0

The Gentleman assisting me with the trailer rental was informative and through, he went over everything about the towing of a trailer. The next time I need to rent a trailer of truck I will ask for the rental to be from First Step Computer (U-HAUL) . I thanked him for his help. Please keep this place open as a U-HAUL location.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

FLAVIO H. 
Rating:
5.0

Excellent customer service!

Gabriel D. 
Rating:
5.0

No improvement necessary. Margarita is fantastic!!

ERNEST V. 
Rating:
5.0

Customer did not leave a comment.

Maria O. 
Rating:
5.0

, excellent site excellent service

ALMA C. 
No reviews have been submitted for this location.

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