Customer Reviews for First Step Computer
(U-Haul Neighborhood Dealer)

367 reviews

977 W San Bernardino Rd   Covina, CA 91722

(626) 593-5175

Hours

  • Mon–Sat
    9 am–9 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(626) 593-5175

977 W San Bernardino Rd
Covina, CA 91722

Services at this Location:

Hours

  • Mon–Sat
    9 am–9 pm
  • Sunday
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Alix R. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

SANTOS L. 
Rating:
5.0

Keep doing the same thing you make the people feel good

John E. 
Rating:
5.0

Customer did not leave a comment.

Silvia M. 
Rating:
5.0

Very friendly customer service. I will rent here again with no hesitation.

Susan J. 
Rating:
5.0

I'm very happy with the service the people they so friendly thank you very much

Lesbia H. 
Rating:
5.0

Have more 9' vans

Juan A. 
Rating:
5.0

Frienly

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

VIANNI V. 
Rating:
5.0

There are no comments need to be made at this time.

DOROTHY J. 
Rating:
3.0

Customer did not leave a comment.

joe H. 
Rating:
5.0

Very kind people

candelario B. 
Rating:
1.0

Everything Was charged for 6 galleons of gas for driving 3 miles

JIMMY K. 
Rating:
5.0

Great customer service and an overall great experience.

daniel O. 
Rating:
2.0

He kept saying I was going to steal it. I told him he can look me up. I always bring it back. He still kept saying it. Then he told me I didn't know how credit card works. He said they don't do pin numbers I had a credit/debit card which was all untrue. Then when I brought it back he told me I should have swept it. I need to bring it back cleaned out. He's a bigot. I'm black. He's Asian.

Ramona M. 
Rating:
4.0

Customer did not leave a comment.

Heather F. 
Rating:
1.0

We reserved a car trailer from 8/29 to 9/3 driving from Washington to California. Reservations and pick up went smooth. Trailer was dirty and tires only had 20lb of pressure in them. The tire issue was a bit unsafe I thought but we filled them and moved on. The problem came on Friday. The day before drop off. I received a text and a phone call letting me know that the drop off point was closed for that Sat so they gave me a new address for drop off. Ok understandable, but after that I started receiving multiple calls and texts asking when we could drop it off. We were still on the road and it wasn't even sat yet. Not to mention we rented till Sat and had till closing to drop it off. These calls and texts started Friday right up to the time we dropped off on Saturday @ 12 noon. When I said something to the clerk I was told that they had perspective renters wanting it. NOT MY PROBLEM. Then told me that if I had contacted them back...so now I'm being blamed for their Unprofessionalism. No apology just blaming me because they wanted to rent out an item that was already rented out. I WILL NOT USE UHAUL AGAIN AND I WILL MAKE SURE EVERYONE I KNOW KNOWS WHAT HAPPENED TO me.

Yevette B. 
Rating:
1.0

Train the staff (Margaret in the Covina facility) on customer service and evaluate if they are the right fit to represent U-Haul. Also, verify the facility meets the U-Haul standards as far as cleanliness and the way it's set up.

ZENAIDA M. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Exelente cervicio

GABINO A. 
Rating:
5.0

Customer did not leave a comment.

Lake L. 
Rating:
5.0

Margaret was very nice and helpful!

Audie M. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Miles charge little high

DICKSON W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany L. 
Rating:
5.0

J ust please make sure when the customer drop off after hours make sure you have parking for the equipment

ROMANY A. 
Rating:
5.0

Customer did not leave a comment.

ANA R. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Ivan A. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Julian made pickup and return very easy. Best U-Haul rental experience I've had across multiple rentals in the last 5 years.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Eddie L. 
Rating:
5.0

Very friendly and informative

Sidra G. 
Rating:
4.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

The staff is very knowledgeable, friendly and will suggest the right equipment for your move at the lowest cost.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Forte R. 
Rating:
5.0

Customer did not leave a comment.

BENINO RAMOS L. 
Rating:
5.0

Staff was very personable and helpful, really great people.

Patrick A. 
Rating:
5.0

Very nice people and I was in and out in no time and they were understanding when I have a truck for a couple more days even though I paid for it LOL I would recommend them yes

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Janice E. 
Rating:
3.0

Customer did not leave a comment.

sandy A. 
Rating:
3.0

Customer did not leave a comment.

Karina O. 
Rating:
5.0

Customer did not leave a comment.

Marco B. 
Rating:
5.0

Customer did not leave a comment.

Shari E. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Very nice people

RUBEN B. 
Rating:
5.0

Everything was great except for a small leak in the gas line of the truck. The customer service and the hours were perfect. I highly recommend this facility!!!

Richard T. 
Rating:
4.0

Customer did not leave a comment.

Betty G. 
Rating:
5.0

Great customer service!

Hever D. 
Rating:
5.0

Very polite and very thorough representative there. Very clear in explaining policies which i believe is very important.

BRYAN P. 
Rating:
5.0

Thank You so much for your great help. Loved it 100%

GUILLERMINA H. 
Rating:
5.0

Great service 👏🏼 👍🏼

JORGE R. 
Rating:
5.0

The cashier was very nice. He went over all the paperwork with me. Great customer service.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

WISSAM M. 
Rating:
5.0

Customer did not leave a comment.

JIAN Y. 
Rating:
5.0

Professional and friendly service

HENRY FRANCIS S. 
Rating:
5.0

Very respectful and courteous. Help me return the transporter. When he didn't have to. Kudos to the person that helped me.

LUIS S. 
Rating:
5.0

Mi nombre es Arturo Cárdenas en lo personal el servicio es excelente lo recomiendo 100%

ADRIAN C. 
Rating:
5.0

Super sweet people. Will definitely come back and recommend to friends and family.

CAITLIN E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

BERNALDO G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

FATIMA F. 
Rating:
3.0

Vehicle was loud and needs brakes,tires and also an alignment. The vehicle does not drive straight and almost caused me an accident on the freeway because of that . It's very unsafe and I do not know why they even let me take the vehicle that way .

BYRON S. 
Rating:
4.0

Customer did not leave a comment.

ARTURO R. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY R. 
Rating:
4.0

The store owner was very kind and professional. He was efficient in getting me checked in and checked out.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

NORMA V. 
Rating:
3.0

I did not receive my receipt!!!!

PAUL R. 
Rating:
5.0

This place First Step has an Amazing Staff. They are very helpful and there assistance with the Uhaul service is Top Notch. I Highly Recommend First Step! First Step is 5 ☆☆☆☆☆

JACK M. 
Rating:
5.0

Customer did not leave a comment.

SOVANNARA L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Very personable. Explained everything thoroughly.

DAREN L. 
Rating:
5.0

The Covina location gave us excellent service very helpful and informative. Don't change anything just keep up the good work.

JOHNNY S. 
Rating:
1.0

Train 3rd. Party locations. I could not leave your equipment in a parking lot without any fencing. I returned during working hours to have to have employee remove and inspect equipment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

JOEL C. 
Rating:
4.0

Customer did not leave a comment.

LIZA YVONNE Z. 
Rating:
5.0

Customer Service was excellent Very detailed and professional

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

JULI H. 
Rating:
5.0

Nada. Camioneta servicios limpieza y mantenimiento todo tipo muy bien 👍

JOEL C. 
Rating:
5.0

Margarita was exceptional in assisting me with not only the exact size truck I needed. But made the process easy, convenient and hassle free.

LAURA G. 
Rating:
5.0

Nothing it worked out great. The staff was exceptionally helpful.

Esther H. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

Good service nice staff I got my reservations online nice experiencia..

JANNETH O. 
Rating:
5.0

Customer did not leave a comment.

Chuen C. 
Rating:
3.0

Rent safety trucks , I almost crash on the freeway because the truck i was driving it shakes so bad on the front suspension and steering wheel I couldn't drive it no more then 50 miles, I have totally stop on the middle of the freeway , I have videos when I was driving

JUAN O. 
Rating:
3.0

Customer did not leave a comment.

YVETTE S. 
Rating:
1.0

Not charge for an additional unused week. The insurance was particularly insulting.

Cory P. 
Rating:
5.0

Customer did not leave a comment.

FRANCELA G. 
Rating:
5.0

Customer did not leave a comment.

JIEHUI L. 
No reviews have been submitted for this location.

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