Customer Reviews for First Stop Title Pawn Inc
(U-Haul Neighborhood Dealer)

250 reviews

132 E Main St   Roanoke, AL 36274

(334) 863-5040

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 863-5040

132 E Main St
Roanoke, AL 36274

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

robbie B. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
3.0

We had difficulty getting through the online process.

James S. 
Rating:
4.0

Longer hours. Opening at 10 am is a bit late

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
2.0

I had made a reservation to pick the trailer. pads and a furniture dolly up at 9am April 16th. I got to the location at 9 and the facility was closed. It didn't open until 10 (individual stated that he had notified U-Haul of the new hours on 3 occasions) which caused a delay in my plans. Additionally, they didn't have the furniture dolly I had reserved which, again, caused extra headache finding a dolly that I thought would be provided as requested in my initial reservation. Customer service at the U-Haul 1-800 number was rude and actually hung up on me. I took the trailer back on April 17th at 6pm and tried to do an on-line turn in with no luck. I then contacted the Customer Service Chat Line and again couldn't believe the rudeness of the individual I chatted with. I left the trailer and my copy of the contract agreement at the location and the turn-in was not processed until April 22nd, 5 days after I dropped the trailer off. Very dissatisfied with this experience.

Tim J. 
Rating:
1.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
3.0

Customer did not leave a comment.

DEVIN Y. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
1.0

Release this location from any connection with U-Haul whatsoever. They are rude unprofessional and downright sorry. Accuse me of stealing a vehicle when at the end of the day it is parked on their lot, and being paid for. Yes, it was kept two extra days, but with an understanding that it was being paid for. I found out by a phone call screaming and threatening along with absurd accusations and even being told someone would pick me up and take me to their office and hold me (for random or hostage) until they were paid. Never again.

Chris C. 
Rating:
3.0

I rented a tow dollie.when I reserved the dollie I told them what I pulling.the dollie was not wide enough.i could not move the van.i still paid the full price for the dollie.that dosent seem fair.i know its policy but I don't have money to just throw around..

DEBBIE M. 
Rating:
5.0

No improvement needed, first stop in ronoake Alabama went above and beyond to help me. There a wonderful company pleasure doing business with, There a great asset to uhaul.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Taher M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I used the computer app for my return.

tim P. 
Rating:
5.0

Customer did not leave a comment.

GLEN T. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Customer did not leave a comment.

Kristen D. 
Rating:
5.0

Folks are Superb!!!

JAMES C. 
Rating:
5.0

Convenient location!

Laurie P. 
Rating:
4.0

Fast and easier than any place we've rented a trailer from

Priscilla B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON C. 
Rating:
5.0

Excellent service so polite. There the best, I'll recommend them to anyone. Thank you.

JOHN C. 
Rating:
3.0

They made me bring the truck back, cost me another 98 miles. I also found the mobile return process very difficult to use , and the extra 20 dollar charge is unreasonably.

john B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

mandy B. 
Rating:
1.0

Didn't get anything I requested and truck ran like crap and no equipment. Then charged for more miles at the end.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
3.0

was easy to drop off the trailer - they were closed because it was Sunday

Martin S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Curtis O. 
Rating:
5.0

Customer did not leave a comment.

Christy O. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Jacke C. 
Rating:
5.0

Customer did not leave a comment.

Gilbert R. 
Rating:
5.0

Customer did not leave a comment.

Briant L. 
Rating:
4.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

We'll go to them for whatever

William B. 
Rating:
5.0

Staff were polite and helpful worked to get return back in timely manner

Jody F. 
Rating:
5.0

Nothing, service was outstanding

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

The staff was very friendly and helpful.

Lawrence C. 
Rating:
5.0

Staff was courteous and I was able to get in get truck and out the door with little hassle

Jody F. 
Rating:
5.0

Everything was provided in a first-class manner from the location in Roanoke Alabama.

John H. 
Rating:
5.0

Customer did not leave a comment.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

everton M. 
Rating:
5.0

Very happy with this location. Will come back in the future and recommend to friends!

David N. 
Rating:
5.0

Customer did not leave a comment.

jerome T. 
Rating:
5.0

Customer did not leave a comment.

Amos F. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
1.0

Customer did not leave a comment.

KYUNGHYUN K. 
Rating:
5.0

Everything was Great!

Christopher D. 
Rating:
5.0

5 stars

jody M. 
Rating:
4.0

Customer did not leave a comment.

Bobby B. 
Rating:
3.0

The reason I scored average was I was charged $10 for less than a gallon of gas. I consider that a rip-off

michael N. 
Rating:
3.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

CALVIN W. 
Rating:
5.0

Customer did not leave a comment.

jody M. 
Rating:
5.0

Customer did not leave a comment.

jody M. 
Rating:
2.0

Customer did not leave a comment.

JANICE D. 
Rating:
1.0

Able to answer questions when ask.... But the person that helped me seemed like other thing was important than trying to help with me

Robin C. 
Rating:
5.0

Top notch

Christina R. 
Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
5.0

Customer did not leave a comment.

Noelle T. 
Rating:
5.0

The staff here are great to work with, made my dreaded moving experience a breeze, The entire group was so friendly.

freddy B. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
1.0

Customer did not leave a comment.

BRENDA K. 
Rating:
1.0

Customer did not leave a comment.

ryan R. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

none

Randel R. 
Rating:
5.0

Customer did not leave a comment.

Randel R. 
Rating:
5.0

Customer did not leave a comment.

Cyrus H. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

fast and friendly service

Joseph N. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

cliff H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
3.0

This was an ok place was told to out the gas back on to where it was when I got in

wendy F. 
Rating:
3.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

terry E. 
Rating:
3.0

Customer did not leave a comment.

nancey M. 
Rating:
5.0

Customer did not leave a comment.

henry B. 
Rating:
4.0

Customer did not leave a comment.

rebecca T. 
Rating:
5.0

Terrible !! Called night before to have me pickup in Georgia when I live in Alabama. The Georgia location was closer than other Alabama locations which were close to 100 miles from me. Then was charged a $50 cancelation fee. Rebooked 10 days later, confirmed pickup night before but upon arrival no record in computer of my reservation. There was a no-show so I got their 15' truck when I reserved a 10' truck. The bigger truck drank gas and leaked water inside. All of my boxes on one end had broken bottoms and this was a real mess. The blankets used to wrap with were also wet. Upon return of equipment the employee was all alone ,busy and very very rude and disrespectful. When I ask about the $50 guarantee this employee told me to call uhaul they had no idea. When you call the 800 # after a hold hold you have to hold again for another department. Overall hold time 54 minutes. I would not recommend this company to anyone and i am spreading the word every chance I get at how unprofessional the situation was handled.

cynthia S. 
No reviews have been submitted for this location.

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