I have recited from UHaul seven times and had the worse experience today! After trying to get the truck from four different locations and waiting on phone for long periods of time, it was super frustrating! I did not have access to a computer. I was told to go to four different locations and it was a mess. I also tried Chat and no one responded. Truck was dirty inside and especially inside cargo area and smelled really bad. UHaul person in Pleasanton took 35 minutes to get paperwork together and his accent was very hard to understand and was frustrating to figure out what to do. With traffic problems on the roads and storage unit complications, I gassed truck up to exact right level as I got the truck. I was told last minute to go to Santa Ana instead of Tustin, CA location and no one worked there. I kept waiting. A man â€œ Emelâ€ said give me the keys; didn't check on anything! It was a very negative experience with UHaul. I was wrongly billed for gas and being late or paying for another day. I would greatly appreciate you help to refund my credit card of this error of a gas charge and late fee or extra day fee because I put gas in the truck at correct level and returned it on time. Thank you very much. Please email me soon, Randall YeeRandy Y.
Customer Reviews for First Street Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The insurance shouldn't be charged daily.Kevin F.
Customer did not leave a comment.Sean T.
Customer did not leave a comment.Shanette F.
Customer did not leave a comment.Anand V.
Customer did not leave a comment.Michael L.