Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! The representative did absolutely wonderful! Explained everything to the T! I had no questions at all afterwards! Thanks
I called and inquired about fees and availability of car hauler. Fees quoted were exact amount charged. Picked up and returned to very friendly and knowledgeable staff. Very positive experience. I would recommend this location.
Everything went well besides the fact that i ordered dollies online and the company that was renting me the uhaul actually didn't have them. But after that i just reported it and i got refunded almost immediately with no hassle so no harm no foul. My suggestion would just be to confirm with the vendor before allowing customers to order extras the vendor doesn't actually have.
Have pickups at location
Everything went well as planned. Easy with no issues. Very satisfied customer.
What can we do to improve for the next customer?: Have the employees available to help hook up. There is a man there that disappears when you need help. Both times I have been there I said hi and that I was there to pick up a trailer. I pay, come out and he is gone. I have had to put my own trailer on, no safety check. Thankfully I know how, but it would be nice to have someone double check. The trailer was full of leaves and pine needles. The parking lot is very muddy.
The trailer had a leak in the roof from what appeared to be hail damage. I sealed and fixed it.
I didn't like how they did business charging u one price not telling g u about hidden fees taking out double on ur card then give u a sorry ass excuse on how they just took ur money they can go to hell I won't need them no more.
The process was very quick and easy and the attendant was very nice and helpful.
Great location! U-Haul screwed up my order but as always fishing creek helped me out and squared it all away!
Great customer service as always!
parking was a little hard due to the lot being small.
It's always a pleasure to rent from Fishing Creek. The only negative is that after-hours drop-off is usually not possible because the front gate is locked. Otherwise I am very happy with their friendly service and they always have the trailer that I need.
very quick process, customer friendly
Always super friendly at this location...great customer service!
None
Keep up with the great experience!!
Very nice and helpful great people to deal with will use again Mayor Al Woodlief Oxford N C
Very personable! Great experience again!!
Fishing Creek was WONDERFUL. But U-HAUL!...changing my truck sizes on me 3 TIMES - and I didn't realize it until the moving day? Notwithstanding, the Lord knew I needed a 20' truck, because I almost filled it with my belongings; and it ran well. BUT, U-HAUL, PLEASE notify us earlier than 24 hours if you change our truck sizes! Thanks for everything, and have a good night.
Na
All was very good. Clean and efficient.
The drop-off location was great and practical for us. We dropped off on a Sunday when the place was closed, during Covid-19. So overall it was easy to find and super easy to get the truck dropped off through on-line.
this is the second time in two months Ive rented a trailor , Both times I had to hook it up And unhook it . this time I hurt my back unhooking! They don't even ask if help is needed. never was like that before !
Dtsybopen s less another hour for people that gets off at 5p
Customer service was not good. The person there was not customer friendly. He just assumed I new what to do , my first time renting. He told me truck outside with key in it. Okay so I said which truck there are several out there . The one outside the gate , so I had to figure that out did not see the gates until walking around. The key in truck so I figured in the truck had no idea where to look. I looked 10 minutes so then then I decided to go ask what area of the truck . Just not a good experience if you have never rented before. Would not go back there.
It was extremely muddy and the person working had me back the trailer into a mud hole. I had to go wash my tires after. This is not a nice place.
Service and truck was good.
Vicky was very helpful and made my experience easy and pleasant. Highly recommend them for anyone.
none
nothing all was great
It is always a pleasure renting from the crew at Fishing Creek Florist/Uhaul. They are very professional and helpful in all matters. They are my go to place!
Fishing Creek Nursery staff had truck and trailer hitched and ready to go when we arrived.
