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Michael W.
Customer Reviews for Fishing Creek Nursery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please do not change pick up location two hours before pick up time, especially when it is one and a half hours away!
MONICA D.The UHAUL needs an extra step because not everyone is tall
BRENDA T.The locking mechanism on the 5 x 8 ‘ trailer need repair.
KAYELLIOTT N.Existing damage should be reflected in the picture used for comparison. There was some existing damage which I was able to document when I first picked it up. However the damage was primarily cosmetic and did not impact the function of the dolly. I was very pleased with the performance and really appreciated Uhaul providing me guidance on the best tow device for my car. I initially wanted to rent a trailer, but was told that the trailer ramp might damage my Prius which sits close to the ground. I then decided to rent a dolly which was less expensive. Go Uhaul!
LINDSAY M.N/A
Moses J.Greatly appreciated the service
Margaret M.More cleaners on the inside wipe down I do not think it had been sterilize definitely not clean more moving blankets will help just to moving blankets
Connell A.Amazing customer service! âï¸ âï¸âï¸âï¸âï¸
JEFFREY V.Windshield wipers were in very poor condition.
ROBERT C.The truck was not mechanically up to standards. The engine light came on and I was told to drive it as far as possible and they would get help to me if I needed it but mindfully reminded me it could take up to three hours. I made it home 500 miles with this gas guzzler. I had roadside assistance come out waited three hours and the truck needs a catalytic converter which does give you poor gas mileage if it's failing guy shut the light off when I dropped it off the light popped right back on ….. also the right windshield whipper fluid didn't come out of the right side causing a problem with seeing out the window with the snow and salt…. Overall I'm unhappy it doesn't seem you people maintain your trucks
jessica M.I have rented from this location many times. Every time Mary and her staff have been very professional and made sure I had the equipment hooked up correctly and everything I needed for my move. We can't thank them enough! Highly recommend!
TODD W.The agent, Mary is very rude. While I was in there she actually hung up the phone while a customer was talking. I extended the use of the truck another day online because that is how I reserved it. She called me and told me I had to bring it back. I explained that the transaction was approved. She was very rude and disrespectful. It's a way to say anything without being rude. She needs to be trained on how to work with the public. Not professional at all. I will not be visiting this location again. and I will not recommend them to anyone.
Bernetta M.This location would not comp us the minimal overuse miles we used that the pickup location said they were supposed to.
dena N.Nothing
Micheal M.It was an outstanding experience! The staff where very busy when we arrived. But they acknowledged us, very curious to us and helped get us the right equipment to haul our car. I came into the store thinking I just needed a tow dolly. Come to find out I would have destroyed my rear wheel drive transmission! They were able to rent us a small truck and autotransporter CHEAPER than getting a rollback to ship my car 300 miles! What a deal! Many Thank Yous to Mary and Fishing Creek Nursery! We will be shopping with them again!
TODD W.The truck was ready for pickup on time. The lady at the store was very kind and professional. I will definitely rent from her again.
Kenneth Y.Make sure all tires are up to PSI. Tire was low and went flat by morning
AARON J.Anne is a great representative for U Haul. She was friendly, considerate and professional. She knows the U Haul system inside and out. I look forward to my next dealing with her in a few days.
JAMES W.no one was there to rent the the car carrier. I had to go to Oxford NC to get the equipment.
ARTHUR S.Everything went very well: there was a truck readily available; Mary prepared a rental contract quickly,; the truck was clean and ready to go; the return process was easy.
George F.Great dropoff location
Roger H.A/C unit wasnt working properly. fan seemed to stuck in defroster mode.
CURTIS K.Great experience. Thanks
Jody A.Great people
Todd M.Was sent to this location due to my truck not being available at the location I selected. When I arrived the place was closed so I began the online pick up. It never gave me a code for the keys and I spent 1 hour on hold with the 800 number trying to get them to help me get the keys. Finally when they got on she said that it had to be refreshed. After getting the code we inspected the truck. The cab had sticky stuff all over the console and there was no appliance dolly for me even after I reserved it. I spoke to the area manager about this and he stated that I would have to call around and find one the next morning. In my opinion that should have been handled by him or someone at UHaul. I shouldbt have to track it down. The next morning I called around to find Jones Farm Supply in Benson, NC. They didn't have a UHaul appliance dolly but they had a personal one and they let me borrow it. So thank you to them for going above and beyond.
Amanda K.This was the fourth location I was sent to as I waited for my pickup day and time. It was very confusing and frustrating time for me as I was on a tight schedule and already under way. Had I not called to confirm pickup I would have been left without my rental dolly.
Richard D.I was charged on June 11 for six hours and not 24 hours as normal 146.53 And an additional charge of 95.49 a total of 242.02 for six hours of rental. I am very very unhappy and this is unacceptable in every way. I will have this matter looked into by my bank. Please have corporate call me ASAP. I am a great customer and I feel was over charged and I want my money refunded. I will never rent from that location again if I do not get some satisfaction regarding a refund of $96.00 I am counting on general manager or corporate calling me and getting this matter straighten out.
SANDY B.The odometer is not calibrated correctly.
Bonita G.For returns, no parking lot; you just park it in the driveway. But it was a nice place and easy to do.
RONALD A.100% recommended, big thanks
Jesus H.Thanks again
ERROL K.The representative was extremely helpful and very professional. She was attentive and very informative. She even ensured that the rubber pieces were on the metal hooks for the hookup.
Demarcus S.Nothing. This was absolutely the smoothest and quickest I have experienced.
William H.Great customer service 👏 👌 👍
Michael S.I have been renting U-haul trailers from Fishing Creek for over 20 years and always found them good to work with. The equipment is well maintained and the people are friendly.
lindsay M.Truck return. Not enough room. Also need emergency contact number
Micheal S.The lady that handled everything was great she helped us so much in so little time
Brittany L.I rented a 26 foot uhaul truck & 24 bin totes to help with moving. This location was great at getting the orders filled, however the bins are a 2 way pick up & drop off. Meaning you have to return them to the same location you rent from, kind of an inconvenience. The truck ended up being a remote pick up since the location never received one from a drop off. The remote location is a joke! The keys are in locked box, however your phone gps has to recognize you at the at that lock box. Which is most cases doesn't. The truck was on empty. Had to full up immediately to be able to drive. ( right at $100.00 in fuel) not the best way to start a moving process.
Bobbie B.Fishing Creek made this experience so easy! Everything was waiting when we arrived, just as ordered. The return process was just as simple.
Alvin B.Everything was great. Awesome customer service with from the young lady
ANTHONY W.I couldn't use my regular visa card on renting van than on regular trucks. The card is issued by state of North Caroline des.gov on Bank of America. I couldn't save money on mileage and I had to rent a regular truck that costs me .89 mile rather than .59 mile. I wasn't happy regarding that. I could be able to rent whatever I want and use the same credit debit card along as uhaul is getting paid. Fix that and the rating will be better. I want to benefit as well not just uhaul I rent weekly until my van is repaired and I get the funds to pay for repair. Sbarksdale
Sandy B.Nothing! The representative did absolutely wonderful! Explained everything to the T! I had no questions at all afterwards! Thanks
Chrishaun H.I called and inquired about fees and availability of car hauler. Fees quoted were exact amount charged. Picked up and returned to very friendly and knowledgeable staff. Very positive experience. I would recommend this location.
Robert J.Everything went well besides the fact that i ordered dollies online and the company that was renting me the uhaul actually didn't have them. But after that i just reported it and i got refunded almost immediately with no hassle so no harm no foul. My suggestion would just be to confirm with the vendor before allowing customers to order extras the vendor doesn't actually have.
Andre C.Have pickups at location
William W.Everything went well as planned. Easy with no issues. Very satisfied customer.
Maria A.What can we do to improve for the next customer?: Have the employees available to help hook up. There is a man there that disappears when you need help. Both times I have been there I said hi and that I was there to pick up a trailer. I pay, come out and he is gone. I have had to put my own trailer on, no safety check. Thankfully I know how, but it would be nice to have someone double check. The trailer was full of leaves and pine needles. The parking lot is very muddy.
Carol T.