Customer did not leave a comment.
Veric P
Customer Reviews for Fishing Creek Nursery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The deposit didn’t come back on my card after the owner told me to check my receipt it was no where hear 200 smh
Trixy TMary,I guess runs this place was not pleasant at all. She told me to go get the 5x8 enclosed trailer #1372. I went down and there was no such number. I went back to tell her and she got puffy, walked down the hill, and said take that one #2273. I said okay but who is going to hook it up, she said - You are! I told her I knew how but it was too heavy for me to pick up. Her assistant helped me and was very nice. I then arrived the next day (which I had 48 hrs) to the Little River , SC location I picked for my dropoff. They had no record dof me and #2273 and said #1372 was assigned to me and was turned into the wrong location so I was charge $111.63. Jordan at the Little River U-Haul was great and resolved this issue for me. As for Mary in Oxford, U-Haul should pull her license because your policy is to hook up the trailer and she said they weren't doing it. Jordan got my $111.63 back and his Manager approved 1/2 off my total bill of $162 so I got a refund of $82 on that. I will never do to a U-Haul that is not an official center!!!
Suzanna AI am a regular consumer and the experience is always professional and friendly.
HELEN CStop falsely accuse people and over charge and cheating others out of their money and making up lies saying I brought the truck back dirty that was a lie I believe the woman was races
Tanita WTodd & Mary Williford were GREAT to work with!! They helped me through the entire process & it was perfect!!! I definitely recommend them for all of your UHaul needs!!!
Sandra PThe lady upfront was more than helpful and very friendly. It was like I was talking to someone. I know I wish there was more customer service like that. Great experience overall. Thank you.
Latisha SNothing, did love the location due to it being a florist. Very beautiful location!
MIRNA RThe website for reservations sucks. The 10 ft truck I reserved and got confirmation for somehow became unavailable and not communicated to me until I called Uhaul to change the pickup time since the online website was malfunctioning! When calling Uhaul, I got passed around to three different people just to get answers about my reservations! The check-in and check-out process is a nightmare. Since the Uhaul location was closed, you have to go through the check-in 'picture taking' fiasco on the side of a busy road exposed to danger. The pictures would not upload correctly on the first try, so ALL 10 of them had to be taken again at check-in and check-out! Upon checking out, I noticed that my credit card was charged twice! I received a text saying that a receipt had been emailed to me, but it never did, so now I have to call Uhaul to get that resolved. Uhaul reminds me of AAA roadside assistance which is a worthless scam. You people are lazy and unconcerned about quality customer service. I will be demanding a discount!
Joseph FNone at this time
LEONARD YVery good
KURTIS RWas supposed to pick up at 8:30 nobody showed up till 9:00
RONALD DI have no worries when I rent with this location. The staff is absolutely amazing.
Helen CUsed these folks for years they are excellent Uhaul dealers.
AARON WTodd was great to work with. He was very helpful.
Ronald SOutstanding service! Mary and Todd went above and beyond.
JOHN BMake it easier to sign in after hours on the app.
Douglas HVery pleased with customer service
Gary BFriendly staff and the service is Awesome
Gregory SVery friendly place!!
JAPHREY CIt's all good!!
Bailey SExcellent customer service will use again soo
Jeffery MKeep doing what you do.
RONALD GNothing
TAMMY NGive discounts on the rate fees.
MAE WWent Above an beyond. Great customer service. Nothing needs to be improved. Awesome Staff!
Gregory SWhile taking pictures of the inside speedometer reading the truck was turned on with the keys in the ignition. I got out of the truck to take a picture of the outside of the vehicle. It would have been helpful if the app instructions would warn you to turn off the truck and take the keys our of the ignitions before taking a picture outside of the vehicle. This would prevent the truck running with the keys in the ignition and the door lock. I locked the key in the truck while the truck was running. So happy that the business owner at this location Fishing Creek Nursery drove up while I was in distress. He was able to get into the truck. Remind the customers to turn off the truck and take the keys with you before closing to truck door to take a picture of the outside of the truck.
Debra TThe after hours check-in software/website is less than desirable. Not very easy to navigate.
Tonya WNo contact with anyone just dropped keys in box .
Andre HI rent from UHaul quite a bit. This location is always courteous, has clean equipment, and the staff are very helpful. If something isn’t right, they take time to correct it. Good people.
TODD WA better space to return the trucks after hours
Regina WNo problems
FRANK KTrailer was put back in the woods and poison ivy. Had a wiring issue with the blinkers. They didn’t check before hand knowing I made reservations a week in advance.
Adam MN/A
JESSIE RVery personable and professional.
DARNELL BExceptional service and great knowledge of products and offerings to get you in what's best for your situation.
JESSE VAir bag light was on at startup. I didn't realize that was what it was signifying until we were well into our trip.
Edward CAt no fault of the location it just seems that they don’t have a variety of U Hauls like they used to. I recently rented a U-Haul and upon preparing to load, the U-Haul had a cockroach infestation. I tried raid bombing it and all to get it clean and nothing worked. I returned it and called customer service and hopefully I’ll hear something back soon about my inconvenience.
THOMAS HPleasant experience, Mary was very nice.
Bernetta Mapp crashed while taking photos if you need photos from me please contact me and I can send over timestamped photos
KYLE TThis was the very best treatment i have ever got from a U Haul. I will for sure go back for any moving needs i ever have.
RICHARD SYou guys done everything right Thank you so much
Khalil WNothing
Mariann VTodo fue perfecto la persona que nos atendió muy amable gracias por el servicio brindado
Moises MI rented a carhauler on Friday. I planned on returning it Saturday. I was informed the shop was not open Sat. The rep said Monday was the next day it was open. I left for Winston Salem to buy a car. After purchasing and loading it it was after 7pm and I was exhausted, at 69yo I do pretty good. When I returned to Oxford I looked online and it said they were closed. I went by Uhaul anyway and they were closed, it must have been 1:30-2:00. I did not leave the trailer because I was afraid it would get stolen. Today, Monday, I returned it. I was charged $178+- instead of the $60+- that was agreed on. When I called in I was told it is the charge. The person that hooked up the trailer did it wrong and the power cable for the trailer was cut. It affected the abs and cruise control on my vehicle. So says the person that unhooked he trailer. He also said I needed a dropped hitch and they should not have hooked up trailer. I asked to make a claim. We will see what happens!
James RGreat family poeple rented from them three times now overtime a great experience would rent from them again
tim pGreat service! They made my first experience renting with U-Haul so easy! I will definitely rent again!
Rosalind TVery helpful employee at Fishing Creek. She helped us out when our personal Truck broke down. We were able to rent a vehicle to tow our RV home.
Michael HNo dolly was left on the truck. I had to go to another location that was open to pick up the dolly. Then I had to wait there for at least 15 minutes before I was helped. Then when I received help she had to call someone to help her with the request. So I wasted time having to do all this extra stuff when I requested the dolly.
LARRISHA HVery nice folks at this location, helpful and enjoyable to work with!
mike bAlways check tire condition. The 5X8 that I rented had a huge bubble separation that caused the trailer to bounce. I was terrified that tire would blow. I notified the drop off agent of the tire condition but I would bet money that this trailer is back on the road as of this message time.....
david gNothing!
Rhonda PNothing, this location has very helpful and friendly people.
Rhonda PLocation could not get UHaul App to work, they overcharged us for the rental then it took 4 phone calls to corporate headquarters over a week to get a district manager to fix the overcharges. Two previous cases were closed without any review, any customer contact, even though a call was requested and no notification to us. We had to keep calling back in to customer service, kept being transferred even though we called the direct numbers provided for customer support. It was a total nightmare. We will consider other options vs UHaul in the future, which is sad because we have used UHaul several times recently and dozens of times over the years.
mark dThe process was smooth in switching trucks when I realized the first truck was too small.
DARLENE P