When I was returning the check had issues with sharing location. I tried both instructions provided but it didn't work so I had to google how to share my location.Delinda S.
Customer Reviews for Five Star Storage of Sherman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went very smooth . The man working there was super nice .Robert W.
wash the trucks once in awhile. whole truck was filthy<< outside only?. couldn't even see out of windshield.Gordon P.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.MARTIN M.
I do not recommend any of my service providers, sorryDAVID J.
Very friendly staff. Easy rentalKevin F.
Send the right lockbox code! You sent me a 6 digit code for a 4 digit box!🤣 Fortunately the location was open when I picked up and Rochelle was AWESOME! She went above and beyond to help me. Therefore I don't know how you can improve on that.MELISSA H.
Customer did not leave a comment.NANCY M.
I dropped the vehicle off after hours so I really don't know anything about the Sherman LocationSantresha E.
Customer did not leave a comment.john R.
5-Star was a back-up rental since I'd previously had reservations with Hollis Unlimited in Shermanâ€¦due to no-fault with Lucinda Hollis (15' truck was returned from previous renter but no keys) so Lucinda referred me to 5-Star Shermanâ€¦he was able to pull up my reservation and we were on our way!!! Thanks Uhaulâ€¦Patricia B.
Truck had a huge crack in the windshield and glass shavings were falling as I was drivingRobert G.
Customer did not leave a comment.Delisa M.
Customer did not leave a comment.Jerry W.
Office was closed when i arrived at my scheduled time. Contacted the office to let them know we needed to extend our rental twice, and they still called me about not returning it. After i returned the truck they called me the next day asking where it was.JEREMY J.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Timothy S.
$200 to rent a U-haul and it wasn't even for a whole day. I recently lost every piece of furniture I owned so being a single mother with no truck I had to rely on U-haul to gather furniture from place to place, so yes I had to drive some mileage. There should be a plan to cover something in that area because $186 for the U-haul plus the $30 I had to replace is a bit much for someone in my position. And then the return procedure online took too much time to complete. I sat there for almost 30 minutes to get it completed.Melissa C.
I had the worst time with my uhaul, it was such an inconvenience to have to jump it off every time I had to move something. I wasn't please & I should really get my money back. Very disappointed.Victoria J.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Juanita C.
Registered online to pick up van and 1 dolly at 4, no one was there. Finally called them and it went to a call center who said they'd call the associate on their cell phone. Guy finally shows up nearly 4:30. Then he can't find me in the system anywhere, even with my confirmation emails. Then I'm charged for 2 dolls. 1 I was charged for, the one I actually wanted, wasn't even there or available. I was still charged for both and told it was too late for a refund because it had already been sent to the "main center". If I wanted to I was given the option to drive around to other uhaul places snd see if anyone had one. So had nearly an hour of the 24 i paid for eatten up by some dude who didnt feel like being at work and didnt know much of what he was doing, i got charged for equipment i didnt even get, and when i returned it he just took the keys and said he'd check mileage and check the van in later. So God knows what I'll end up being charged. All around just crappy service. I want a refund for the appliance dolly I wasn't given.Casey H.
I didn't get to speak with a staff member, but the location was convenient and clean. Overall I am pleased with the ease and efficiency of drop off! I would definitely recommend U-haul!MICHAEL R.
Trailer was good but door stuck...I used some wd 40 on it and worked ok.Martin B.
We recieved great customer service. The man that helped us was kind and patient to answer our questions and made sure our equipment was clean, in good working condition and made sure we understood how to operate it. Very nice experience and wil recommend to others. Thank you!Amanda P.
The office closed at 1:30 on a Saturday! I don't believe they are even open on Sunday. This requires the customer, (tired, hot, and - if like me - not in a good mood) to do the check-in themselves. Then, the receipt indicates a $20 charge would be added if equipment is returned after operating hours even though I returned equipment an hour before contract due time. I will check final charge carefully, and if the $20 charge is added, I will demand a refund. Since I suspect a high percent of returns occur on weekends, closing at 1:30 on Saturday, is not optimal from a customer service standpoint.Mark N.
Office was closed at time of scheduled pick up (3:30pm) caused an almost 45 min delay in getting truck picked up and loaded.Adam J.
Employee was very professional and friendly. Really enjoyed conversing with him.Charles G.
Even after online checking I had to spend more than half hour to get the contract. The staff doesn't seem to have knowledge of the procedure.Satish N.
None Barbra at 5 star storage in Sherman tx was amazing!!Michael A.
Everything was great.Warren W.
Customer did not leave a comment.ELLEN B.
Make it clear in your advertising that the floor of the trucks are NOT flat wall to wall, there are obstacles in the way that have to be accounted for especially if you are measuring furniture for truck placement to get the most out is the truck. Because of this the furniture that would have fit a certain way and the most efficient way did not. I would also say that the advertised 10â€ truck is not large enough to move a one bedroom apartment as stated online, therefore causing 2 trips. Also, although I knew this going in because I'm older. You may want to make sure people understand that the $19.95 truck is not $19.95. The $19.95 truck cost me $81.Robin M.
I am very much disliked the dolly and blankets being attached to the wall. I was unable to work around them, and lost valuable moving space because of them.Keith F.
After hours drop off.Hanny S.
She was friendly and courteous.Desmond K.
This will be our 3rd. Rental. As always, a great experience.Rick H.
Truck A/C needs repairJon P.
Customer did not leave a comment.jeff B.
Will not recomnendSherry E.
The only reason I answered know about the equipment is because the truck had a lot of play in the steering wheel and it was hard to keep on the roadJonathan S.
Customer did not leave a comment.Crystal T.
Customer did not leave a comment.JOHN C.
I can't think of anything at the moment great serviceRobert L.