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Anthonio K
Customer Reviews for Five Star Storage of Sherman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people were helpful.
RULAND SGreat customer service
Logan RAll good
Sylvia RThe vehicle to be used was not returned in time so I had to improvise with a trailer in bad weather. I ended up having to rent another Uhaul later in the week due to this failure. Very disappointed in the experience this time.
TOMMY KEverything was great except truck had no airconditioning.
GARY PThey are very nice and easy to work with
JOEL SMake Uhaul ready for use. I had almost no gasoline when I got the uhaul.
VANDAN BGive Veterans a discount.
Evelyn EI didn’t receive my equipment. I ordered a dolly online with my order & never received it. charged me $7. other than that everything was smooth, check your equipment out
NYLA RVery expensive for just a quick trip and use
Ben MEntregar el carro con más combustible
EDEL RI didn't get my 12 pads or an appliance dolly for moving. I was told Uhaul doesn't provide them with the equipment needed. This put me behind on schedule....I picked up at 9am and had movers there at 9:15...but because of lack of blankets and no appliance dolly I wasn't able to load a lot of stuff with the help, they had to come back the next morning early.. This was not a great experience.
BRADLEY Lemployee lied About milage then tried try to blame me for His mistakes then tried to over charge me beware people there is devil's even in the U-Haul biz 2511 N Travis St, Sherman, TX 75092
AMON DThe $29.99 day charge is a scam. There was a $59.99 "rental charge". . Also over charged for insurance- Will not use uhaul again, no way. Will not recommend, but warn others of false advertising & charges.
DIANA VAll good, Thank You
ANTHONY DThe rental experience was great. Cynthia is very good at explaining the rental process, what to expect from U-Haul, the billing process and what was expected of me as a customer. the 15' truck I rented needs a lot of work. The front end is very loose, making steering difficult. The shocks (front and rear) are totally worn out. I definitely did not have a smooth ride. I was afraid the family heirloom I was transporting would not survive the journey to my home. Other than these issues, everything else was fine.
JAMES HWas overcharged. Highly upset
KRYSTAL HProblem was not with the location, but with the truck itself. It is a piece of junk.
VICKI LBut the sales cleck was rude to my daughter and I won't rent from yall again
ROSA CThe staff is excellent. Could not ask for a better experience :) . Thank you! A+
Sheri SIt was great. I was really impressed by the way I was treated. The size of the truck was perfect for my needs. I will use them again if needed. Thanks again.
KATHY MWe will be renting a larger truck toward end of next month. Thank you
Connie CNo personnel....dropped off after hours.
James WThe unit was dirty and had old socks in the back, not swept and spilled soda in the cabin. Drove like it had been wrecked, all over the road. Insurance wasn't requested but rather required and called a safety package. Worst experience with uhaul to date. Filling BBB complaint
RHONDA BAbsolutely nothing! You all are great.
ERIC WU-haul representative was very friendly, courteous and efficient. She knew what she was doing, we only had a 5 minute wait to turn in keys. She inspected the truck, asked a few questions and we were out the door in 10 minutes. Excellent customer service and they had air conditioning in the hot Texas heat!!! We were very satisfied with the service at drop off!!
LaNell TThe smaller 15’ or 16’ always seems unavailable. They say they’re reserved. I sincerely hope that this is not a “bait and switch “ game because I’ve used U-Haul for years. Thanks
RICKY SRental process was delayed due to tablet not being charged. We ordered 24 packing blankets and none were available.
Thomas TDid not have any moving equipment available
Douglas BFirst thing he said was why did I park in front of the building. It was the only marked spot on the lot left. Pretty insulting to me. I told him the truck needs service. Just blew me off.
Thomas CI was overcharged upon returning.
Ian FNot a thing,very good
Robert SBryan was the BEST!!
Brittney BIt was fast and easy what I needed. I man was friendly.
David DThe truck, needs maintenance that we had , (1) it leaks water from the windshield into the truck. (2) the U joints are fixing to go out. ( drive shaft) . The weather strip is hanging down on the driver side. 3) it needs an alignment it pulls to the right. 4) And the windshield wiper blade on the driver side pop off during the rain while I was driving. And the gas gauge was not right what the lady said. And finally there was pieces of wood in the back of the truck
Billy GNot sure you could improve much
John RThe rental cost is outrageously high. I will use a competitor on the next move.
Edward M$600 for a uhaul is too high! Would I recommend? I would recommend them buying their own trailer for $600. Lower your prices. Y'all tripping.
juan rThe problem I had was trying to use the app. It was not working properly and the employee at the location had to help check out the vehicle. When we returned the truck it was after hours and the app was not working properly so I could return the vehicle. The employee was still in the office and helped me return the vehicle. Kudos to the employee. UHAUL needs to work on their app.
Larry ACustomer service the lady that works here doesn't listen to you for nothing and charges the wrong card
Jennifer SIf you’re renting a truck be sure to take photos of your mileage before and after your use. Upon returning the truck they tried to charge me for 108 additional miles. Had to get someone from corporate on the phone before they would accept the correction.
Daniel WThe transmission on the truck I used had issues shifting into reverse...the shift lever would slip over reverse and jump straight into park. It took 4-5 times of ever-so-gently manipulating the lever to get it into reverse.
MARK HI had no problem with Five Star, BUT Devon storage was scheduled to have a truck reserved for us. However, they DID NOT LEAVE A KEY AVAILABLE. Therefore, we had to be transferred by UHaul support to Five Star and lost two hours of time.
Samantha PGreat experience.
Mary SWhat a bunch of really nice folks !!!
WILLIAM HThe mobile check in and check in never works though - it never lets me scan the DL or mileage info. It is terrible.
Cynthia WKeep providing excellent service. I love this location. Everyone is always so friendly and helpful.
Marion WNo one there at drop off time nor did I receive a notification that they checked the truck in
Promise nNo spaces left to park. Had to park behind another UHaul. Was concerned someone else might be picking up and wouldn’t be able to get their truck because of this one parked behind it. 😞
Jaycie CI was forced to check out with a ph. app. that wasn't user friendly and unable to complete. Finally, the lady at Five Star Storage called U-Haul direct to get me checked out 45 minutes later. I will never go through that again, I'll spend the extra money and go to Penske Truck Rental, they are fast, efficient and knowledgeable.
Donald BN/A
Lisa CMake sure the trucks are cleaned out and that the requested equipment is inside, especially if you know the customer is picking up when your location is closed.
Skylar JCynthia was a breathe of fresh air. She was very knowledgeable and pleasant. True definition of great customer service.
Bryan GIf a customer reserves a piece of equipment- ensure that piece of equipment is ready when the customer arrives. - I reserved an Appliance Dolly and all I got was…”sorry, we don’t have one.” I spent almost 2 hours looking for an Appliance Dolly to rent. My truck rental was 8 hours. Due to the time I spent looking for the Dolly - down to 6 hours. To add insult to injury the girl at the desk charged me $60,00 for being 15 min late returning the truck! I had to call UHAUL Customer Service to get everything rectified.
KELLY WKristin was a life savior. When we arrived at the Morton St. location in Denison and found a note saying they would not open till 10:30 and they would not answer the phone we were left in a panic because we had a big job which required a 26' truck for the week. Fortunately Kristin answered our plea for help with professionalism and compassion. She was kind, efficient and seemed she cared for our situation, We will utilize this dealer every month this contract continues because of Kristin.
George DEfficient and courteous return process.
Mark AThe check end procedure was horrible. Not easy to navigate. Very little help by phone if you can even get in to talk. I still have no receipt
Dan BWhen I was returning the check had issues with sharing location. I tried both instructions provided but it didn’t work so I had to google how to share my location.
Delinda S