Customer Reviews for Five Star Storage of Sherman
(U-Haul Neighborhood Dealer)

140 reviews

2511 N Travis St   Sherman, TX 75092
(Southeast Corner of Travis St and Lamberth St, Next to Red River 4x4)

(903) 487-0093

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 487-0093

2511 N Travis St
Sherman, TX 75092
(Southeast Corner of Travis St and Lamberth St, Next to Red River 4x4)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The vehicle to be used was not returned in time so I had to improvise with a trailer in bad weather. I ended up having to rent another Uhaul later in the week due to this failure. Very disappointed in the experience this time.

TOMMY K 
Rating:
4.0

Everything was great except truck had no airconditioning.

GARY P 
Rating:
5.0

They are very nice and easy to work with

JOEL S 
Rating:
5.0

Make Uhaul ready for use. I had almost no gasoline when I got the uhaul.

VANDAN B 
Rating:
5.0

Customer did not leave a comment.

Anita L 
Rating:
5.0

Customer did not leave a comment.

MONTY S 
Rating:
5.0

Give Veterans a discount.

Evelyn E 
Rating:
5.0

Customer did not leave a comment.

KERRY S 
Rating:
3.0

I didn’t receive my equipment. I ordered a dolly online with my order & never received it. charged me $7. other than that everything was smooth, check your equipment out

NYLA R 
Rating:
5.0

Customer did not leave a comment.

TRACY S 
Rating:
4.0

Very expensive for just a quick trip and use

Ben M 
Rating:
5.0

Entregar el carro con más combustible

EDEL R 
Rating:
1.0

I didn't get my 12 pads or an appliance dolly for moving. I was told Uhaul doesn't provide them with the equipment needed. This put me behind on schedule....I picked up at 9am and had movers there at 9:15...but because of lack of blankets and no appliance dolly I wasn't able to load a lot of stuff with the help, they had to come back the next morning early.. This was not a great experience.

BRADLEY L 
Rating:
4.0

Customer did not leave a comment.

EUTIQUIO T 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C 
Rating:
5.0

Customer did not leave a comment.

ELVIRA P 
Rating:
1.0

employee lied About milage then tried try to blame me for His mistakes then tried to over charge me beware people there is devil's even in the U-Haul biz 2511 N Travis St, Sherman, TX 75092

AMON D 
Rating:
5.0

The $29.99 day charge is a scam. There was a $59.99 "rental charge". . Also over charged for insurance- Will not use uhaul again, no way. Will not recommend, but warn others of false advertising & charges.

DIANA V 
Rating:
5.0

All good, Thank You

ANTHONY D 
Rating:
4.0

The rental experience was great. Cynthia is very good at explaining the rental process, what to expect from U-Haul, the billing process and what was expected of me as a customer. the 15' truck I rented needs a lot of work. The front end is very loose, making steering difficult. The shocks (front and rear) are totally worn out. I definitely did not have a smooth ride. I was afraid the family heirloom I was transporting would not survive the journey to my home. Other than these issues, everything else was fine.

JAMES H 
Rating:
1.0

Was overcharged. Highly upset

KRYSTAL H 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Problem was not with the location, but with the truck itself. It is a piece of junk.

VICKI L 
Rating:
5.0

Customer did not leave a comment.

Linda R 
Rating:
3.0

But the sales cleck was rude to my daughter and I won't rent from yall again

ROSA C 
Rating:
5.0

Customer did not leave a comment.

Ryan W 
Rating:
5.0

The staff is excellent. Could not ask for a better experience :) . Thank you! A+

Sheri S 
Rating:
5.0

It was great. I was really impressed by the way I was treated. The size of the truck was perfect for my needs. I will use them again if needed. Thanks again.

KATHY M 
Rating:
5.0

We will be renting a larger truck toward end of next month. Thank you

Connie C 
Rating:
1.0

Customer did not leave a comment.

JTAIJA H 
Rating:
5.0

Customer did not leave a comment.

Sonia P 
Rating:
4.0

No personnel....dropped off after hours.

James W 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E 
Rating:
1.0

The unit was dirty and had old socks in the back, not swept and spilled soda in the cabin. Drove like it had been wrecked, all over the road. Insurance wasn't requested but rather required and called a safety package. Worst experience with uhaul to date. Filling BBB complaint

RHONDA B 
Rating:
5.0

Absolutely nothing! You all are great.

ERIC W 
Rating:
5.0

U-haul representative was very friendly, courteous and efficient. She knew what she was doing, we only had a 5 minute wait to turn in keys. She inspected the truck, asked a few questions and we were out the door in 10 minutes. Excellent customer service and they had air conditioning in the hot Texas heat!!! We were very satisfied with the service at drop off!!

LaNell T 
Rating:
4.0

The smaller 15’ or 16’ always seems unavailable. They say they’re reserved. I sincerely hope that this is not a “bait and switch “ game because I’ve used U-Haul for years. Thanks

RICKY S 
Rating:
3.0

Rental process was delayed due to tablet not being charged. We ordered 24 packing blankets and none were available.

Thomas T 
Rating:
5.0

Customer did not leave a comment.

DENNIS N 
Rating:
5.0

Did not have any moving equipment available

Douglas B 
Rating:
1.0

First thing he said was why did I park in front of the building. It was the only marked spot on the lot left. Pretty insulting to me. I told him the truck needs service. Just blew me off.

Thomas C 
Rating:
1.0

I was overcharged upon returning.

Ian F 
Rating:
4.0

Not a thing,very good

Robert S 
Rating:
5.0

Bryan was the BEST!!

Brittney B 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL F 
Rating:
5.0

Customer did not leave a comment.

Sherry Q 
Rating:
5.0

It was fast and easy what I needed. I man was friendly.

David D 
Rating:
5.0

The truck, needs maintenance that we had , (1) it leaks water from the windshield into the truck. (2) the U joints are fixing to go out. ( drive shaft) . The weather strip is hanging down on the driver side. 3) it needs an alignment it pulls to the right. 4) And the windshield wiper blade on the driver side pop off during the rain while I was driving. And the gas gauge was not right what the lady said. And finally there was pieces of wood in the back of the truck

Billy G 
Rating:
5.0

Not sure you could improve much

John R 
Rating:
3.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

The rental cost is outrageously high. I will use a competitor on the next move.

Edward M 
Rating:
4.0

Customer did not leave a comment.

Rebecca J 
Rating:
5.0

Customer did not leave a comment.

LUIS G 
Rating:
3.0

$600 for a uhaul is too high! Would I recommend? I would recommend them buying their own trailer for $600. Lower your prices. Y'all tripping.

juan r 
Rating:
5.0

The problem I had was trying to use the app. It was not working properly and the employee at the location had to help check out the vehicle. When we returned the truck it was after hours and the app was not working properly so I could return the vehicle. The employee was still in the office and helped me return the vehicle. Kudos to the employee. UHAUL needs to work on their app.

Larry A 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Elsa H 
Rating:
3.0

Customer service the lady that works here doesn't listen to you for nothing and charges the wrong card

Jennifer S 
Rating:
3.0

If you’re renting a truck be sure to take photos of your mileage before and after your use. Upon returning the truck they tried to charge me for 108 additional miles. Had to get someone from corporate on the phone before they would accept the correction.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Alejandro R 
Rating:
5.0

The transmission on the truck I used had issues shifting into reverse...the shift lever would slip over reverse and jump straight into park. It took 4-5 times of ever-so-gently manipulating the lever to get it into reverse.

MARK H 
Rating:
5.0

I had no problem with Five Star, BUT Devon storage was scheduled to have a truck reserved for us. However, they DID NOT LEAVE A KEY AVAILABLE. Therefore, we had to be transferred by UHaul support to Five Star and lost two hours of time.

Samantha P 
Rating:
5.0

Customer did not leave a comment.

Vincent J 
Rating:
5.0

Great experience.

Mary S 
Rating:
1.0

Customer did not leave a comment.

Karri L 
Rating:
5.0

What a bunch of really nice folks !!!

WILLIAM H 
Rating:
5.0

The mobile check in and check in never works though - it never lets me scan the DL or mileage info. It is terrible.

Cynthia W 
Rating:
5.0

Customer did not leave a comment.

lonnie m 
Rating:
5.0

Customer did not leave a comment.

Angelita H 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Keep providing excellent service. I love this location. Everyone is always so friendly and helpful.

Marion W 
Rating:
1.0

No one there at drop off time nor did I receive a notification that they checked the truck in

Promise n 
Rating:
3.0

No spaces left to park. Had to park behind another UHaul. Was concerned someone else might be picking up and wouldn’t be able to get their truck because of this one parked behind it. 😞

Jaycie C 
Rating:
1.0

I was forced to check out with a ph. app. that wasn't user friendly and unable to complete. Finally, the lady at Five Star Storage called U-Haul direct to get me checked out 45 minutes later. I will never go through that again, I'll spend the extra money and go to Penske Truck Rental, they are fast, efficient and knowledgeable.

Donald B 
Rating:
5.0

N/A

Lisa C 
Rating:
5.0

Customer did not leave a comment.

Jeanette F 
Rating:
3.0

Customer did not leave a comment.

April H 
Rating:
5.0

Customer did not leave a comment.

angela h 
Rating:
5.0

Customer did not leave a comment.

Marcos S 
Rating:
5.0

Customer did not leave a comment.

MIchelle P 
Rating:
5.0

Customer did not leave a comment.

Jessica C 
Rating:
5.0

Customer did not leave a comment.

Edward c 
Rating:
5.0

Customer did not leave a comment.

Cora T 
Rating:
3.0

Customer did not leave a comment.

Jazlyn T 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Brenda H 
Rating:
1.0

Make sure the trucks are cleaned out and that the requested equipment is inside, especially if you know the customer is picking up when your location is closed.

Skylar J 
Rating:
5.0

Cynthia was a breathe of fresh air. She was very knowledgeable and pleasant. True definition of great customer service.

Bryan G 
Rating:
3.0

If a customer reserves a piece of equipment- ensure that piece of equipment is ready when the customer arrives. - I reserved an Appliance Dolly and all I got was…”sorry, we don’t have one.” I spent almost 2 hours looking for an Appliance Dolly to rent. My truck rental was 8 hours. Due to the time I spent looking for the Dolly - down to 6 hours. To add insult to injury the girl at the desk charged me $60,00 for being 15 min late returning the truck! I had to call UHAUL Customer Service to get everything rectified.

KELLY W 
Rating:
4.0

Customer did not leave a comment.

ALLEN B 
Rating:
5.0

Kristin was a life savior. When we arrived at the Morton St. location in Denison and found a note saying they would not open till 10:30 and they would not answer the phone we were left in a panic because we had a big job which required a 26' truck for the week. Fortunately Kristin answered our plea for help with professionalism and compassion. She was kind, efficient and seemed she cared for our situation, We will utilize this dealer every month this contract continues because of Kristin.

George D 
Rating:
5.0

Efficient and courteous return process.

Mark A 
Rating:
5.0

Customer did not leave a comment.

Eduardo G 
Rating:
2.0

The check end procedure was horrible. Not easy to navigate. Very little help by phone if you can even get in to talk. I still have no receipt

Dan B 
Rating:
5.0

Customer did not leave a comment.

Lashona M 
Rating:
5.0

When I was returning the check had issues with sharing location. I tried both instructions provided but it didn’t work so I had to google how to share my location.

Delinda S 
Rating:
5.0

Everything went very smooth . The man working there was super nice .

Robert W 
Rating:
5.0

wash the trucks once in awhile. whole truck was filthy<< outside only?. couldn't even see out of windshield.

Gordon P 
Rating:
5.0

Customer did not leave a comment.

TERRY B 
Rating:
5.0

Customer did not leave a comment.

MARTIN M 
No reviews have been submitted for this location.
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