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MELVIN J
Customer Reviews for Fix & Feed Sulphur Springs Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe I lost my car keys in the truck, I called the location to ask if they found them, they said they would check the truck and call me back. They have not call me back yet. It's been almost 18 hours.
BEVERLY SProfessional and Efficient
ANTONIO MVery friendly helpful
Diane WExcellent experience!! Quick and easy
ANGELA EThe trailer had a very low tire and was overdue for oiling. The ramps were extremely difficult to pull out/in and overall, the trailer was neglected.
Julie REasy drop off
RAY HVery nice and helpful
MICKIE SThe inside of the trailer could have used a hosed down before getting rented out. I put some of my son's new totes back there and when we were unloading he was complaining how they were dirty but I was able to wipe them down to get most of the oil off. The trailer that was rented out to me looked as if it was one of the older one at this site and would show with every little bump we hit wither the trailer was empty or loaded. It did make the trip and helped me get the job done that I had at task for it so it was good at going from point A, to point B and C and back to point A.
CARRIE BBeen going to Fix & Feed for years. Was happy to learn this was our U-Haul drop off location. The F & F staff is always Fri & helpful. From Tamara Brown
MICHAEL MFriendly, efficient place.
BETH TThe surge brakes on the trailer would lockup and release repeatedly when having to stop. Rocking the tow truck.
BERNIE CThe staff was Fix & Feed's staff, so they didn't really know much about the equipment. Ultimately we got what we needed, though they were out of furniture dollies.
CRAIG SThe young man who helped with disconnecting the trailing and checking the trailer in was Great! Thank you!
DOUGLAS TPrice was not as quoted, dolly was not in there.
Tabitha TService was fast and efficient.
Bobby MQuick, easy processing.
Tina LThe vehicle was a little dirty and a message came on the dash saying the All Trac needed service.
DUNCAN SWas notified by corporate of location change for pick up at the last minute. Why give available location an option if it's not guaranteed.... Location for pick up was an extra 30 minutes away from home and couldn't be compensated for gas. Customer service (Malina, Melinda) was rude and basically didn't care and at this point, we have no choice but to move forward. Upon picking vehicle up, it was completely disgusting and uncleaned and even had roaches!! Never had an experience like this with uhaul before and this was by far the worse experience I've ever had. Totally disappointed and will not be using uhaul again!!
James WGood people to help you out.
Michael GThis site had ZERO packing blankets. I had to drive to another site to pick up blankets. This added extra miles thus extra expense. Check in gentleman was very courteous.
William DThe oil was low.we had to add 2 quarts to see oil on the dipstick. Also the headlight on the drivers side kept going out. We had to stop and fix the wires. The ride was long and the truck handled well.
lemuel rHave a more experienced clerk waiting on customer.
tommy mI reserved a 26 ft truck. They called to confirm the night before all was good. I arrived the next day they didn’t have any. Settled for a 20ft truck, which had a flat front tire. When I pointed it out, the location checked the pressure and agreed but didn’t have an air compressor to fill it up. Had to drive the truck we had to settle for to a nearby gas station to put air in the tire. Pretty crappy way to start a move day.
CORY AWell you could get the lady that did my renovation to actually listen to the customer on what they want and put the correct information in the computer for the right drop of place because apparently she doesn't know how to do any of that. I have never had a problem with renovating anything from U-Haul in all the years that I have used y'all till I had that lady. Now because of her I'm having to go out of my way to try and fix her fuck up and get my 121.00 that belongs to me from her transition because they had to re do my renovation to fix what she fucked up and y'all charged me for 2 different rentals and this is all BS. I shouldn't have to do all this. It is y'all fuck up and y'all should have to resolve this problem.
Andrea EHave used the Fix & Feed location multiple times and the folks there are always helpful and friendly.
Douglas TThe UHaul computer system in the store seems to be complicated or slow. We have rented 3 times from there and the employees have had difficulty opening and maneuvering around the system. I believe it is a UHaul problem and not a store problem, because it has been a different employee each time that has had trouble.
Kelly FMirrors were dirty and couldn't see out of, truck was dirty and needed sprayed off.
Ronnie HHave someone who’s not tweaking work the counter…she was rude. So we went back the next day after deciding to just reserve it online and the day staff was fantastic…
Jason CThere was an empty pack of tobacco under the seats. Dirt all over the floorboard and back cargo
Valery JNone
dennis wTruck was not ready for pickup, then they did have anyone to get the truck I told them it was a mobile pick, it too 45 min just to pickup the truck after my scheduled pickup time, no Mobil Dropbox
Kenny SAll around friendly group of people!
Brenda JThe appliance dolly I rented was bent
Michael MBelts were squeaky at highway speed Interior glass was very dirty Overall truck was high mileage and noisy on the road….
Joe MThe Fix & Feed customer service for renting a U-Haul truck was excellent. The ladies who helped me were organized and knew exactly what to do. I will be using this location again.
Ellen SExcellent reception . Kind friendly and ver helpful
Ronnie FThe return process was extremely quick.
Travis Cgreat service, made check in very easy, very helpful
Greggory Q