Customer Reviews for Fix & Feed Sulphur Springs Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fix & Feed Sulphur Springs Hardware

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Donna J. on

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Spent 4 hours, on the phone, making reservations. The original contracted location, in Mt. Vernon TX, is permanently closed. Went to 2nd location in MV, no trucks at all. Sent us to Sulphur Springs When we walked in, the man told us he had a 26 ft truck set aside for us. After waiting over an hour, no truck. Had to take a 20 ft truck. 4 people were on the clock! Waiting for us to show up with the truck. Got the truck half full and 2 loaders had to leave, other obligations. Full truck back to Lavon, unloaded after midnight. Could not get everything in that truck, so I'm still not moved! Terrible experience! Out $200 extra for loaders to stand around and wait! When we finally got in the truck it was after 2PM, our paperwork was not changed. We drove an extra hour, backtracking, to get a truck. In the end U-Haul had the audacity to charge for an extra mile! This, after we paid for all the gas, for car and truck for all the runaround! I fully expect reimbursement for truck and labour. This has been one of the worst experiences of my life.

EARL J. on

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Fast ready and friendly could not ask for anything more. Thank you Earl johnson

Missy M. on

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Shirley S. on

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Sarah G. on

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Miles J. on

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Sam N. on

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Georgia L. on

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Lisa P. on

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Risher T. on

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Jerry C. on

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Gary K. on

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Tony S. on

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damien B. on

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MY truck was set up for a one-way rental but I was charged for two days. We can start by provide clarification on why a One Way drop-off is charged for 2 days. Other than that increase your level of customer service skills and experience putting people the desk who are willing to help those who come in for rentals

michelle J. on

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John S. on

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BETTY G. on

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Maria R. on

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Earl B H. on

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Patrick N. on

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Rental experience was quick and personnel were extremely friendly and polite. Plenty of assistance during hook up and checkout of unit. The unit was clean and in excellent shape. I would highly recommend this location to rent U-Haul equipment. Pat Nelson

Jane J. on

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Carol W. on

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We had a tooth fall off the light harness so after we got home we didnt have lights on the tow dolly to return it to the drop off location. Also the ratchets to tighten the straps around the front tires did NOT open fully so we could hardly get them to ratchet more than one or two clicks at a time. They would not fully extend. After we got home we sprayed with WD-40 and by the time we returned it they were working properly. They people at FIX and Feed were more than helpful. They were amazing and even offered to stay late for me to arrive. I was driving from Fort Worth to outside of Sulphur Springs to pick up my son that was stranded on the side of the highway. It was pouring down rain and the employee ran around the parking lot to find the tow dolly the system had assigned to my reservation. He hooked up the dolly and made sure all the lights were working. I can't say enough good about the pick up location. They were so helpful! When I talked to them on the phone they gave me instructions how to find thier location. I drove straight there. I had google Mapped their location and it kept trying to get me to turn long before the exit they told me. Had I exited on either of the exits the GPS was trying to get me to I would have had to circle around down again because it took me way off the direct path. The instructions they have me was only about 1 mile off the interstate and I only lost a few minutes getting there and getting the tow dolly. Otherwise it would have been a much more indirect path and more wasted time

Cindy L. on

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Ben W. on

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It was great

Anthony H. on

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Patricia S. on

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Jennifer K. on

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Have a closer location that is open more convenient hours and I will recommend it.

Anita F. on

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I was charged twice and both pick up and return was a hassle.

Michael C. on

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I went to Fix and Feed to rent the truck. I was told they had no trucks available. So I went online and rented the same truck at their location that they said was unavailable. The exterior of the truck had bugs covering the front of the vehicle. Not bitter or unset, just passing to for review.

Darrell D. on

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