Customer Reviews for Fix & Feed Sulphur Springs Hardware
(U-Haul Neighborhood Dealer)

512 reviews

1000 Gilmer St   Sulphur Springs, TX 75482

(903) 689-1508

Location Hours

  • Mon-Sun: 7 am - 8 pm

Services at this Location:

Contact Us

(903) 689-1508

1000 Gilmer St
Sulphur Springs, TX 75482

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

charles R. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

Customer did not leave a comment.

Jignesh M. 
Rating:
2.0

Young man helped parking and unhooked trailer got a call from uhaul it was never turned in on time. It was turned in the same day they did not turn it in.

WAYNE H. 
Rating:
5.0

Was a very helpful and friendly staff at the Feed Store that was busy. Smiling faces and welcome to the area was appreciated.

Jimmy J. 
Rating:
5.0

This Location is always awesome

RAYMOND K. 
Rating:
2.0

I rented a tow dolly yesterday (7/2/22) from Fix & Feed Sulphur Springs Hardware at 5:50pm. I drove the tow dolly 70 miles to Princeton tx to pickup a Mazda3 and tow it back to Sulphur Springs. Upon getting the Mazda onto the dolly, I discovered one of the tire straps used to secure the towed vehicle to the dolly had been cut short preventing me from properly securing the vehicle to the dolly. Also with the car loaded on the dolly, the driver side dolly tire was extremely low. 7:34pm (7/2) I placed a call to U-Haul roadside assistance and requested a call back with a estimated wait time of 17+ minutes. 7:58 (7/2) I received my call back from U-Haul; I explained my situation and was told to expect a call back in 30 min with a ETA of roadside service 8:32pm(7/2) I received a text message from U-Haul with a ETA of 120 minutes for roadside service 9:53pm(7/2) roadside service arrives to replace cut strap and replace driver side dolly tire 11:32pm(7/2) I stop at Walmart in Sulphur Springs to get gas and discover that the driver side brake light on the tow dolly has a intermittent short. 12:15(7/3) I arrive at my destination in Winnsboro. Other than the 3 hours of my time wasted on the side of the road, the level of complete incompetence displayed by Fix & Feed's lack of inspection upon the dollys return by the last customer is beyond ridiculous. If I would have returned the dolly in this condition I would have been HELD RESPONSIBLE for the damage.

Miles W. 
Rating:
3.0

Try cleaning and washing

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

Larry J. 
Rating:
4.0

Customer did not leave a comment.

Jessica L. 
Rating:
4.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Manning G. 
Rating:
5.0

Customer did not leave a comment.

Murray T. 
Rating:
3.0

Customer did not leave a comment.

jerry C. 
Rating:
1.0

That vehicle was not safe to drive break was so bad that you can have accidents everytime, wipers are bad too, Overall wanting my money back half of the money because from now on I won't use uhaul i ll look for something different.

Gaurav P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN RAY H. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
1.0

I asked questions about the insurance offered to customers. The person waiting on me had no knowledge of the insurance contract. I was told that my personal insurance company will cover any damages. I spoke with my insurance agent about coverage while driving a UHaul. The answer, NO. That's considered a commercial vehicle, you will NOT be covered. I went back to Fix and Feed and asked the UHaul representative what exactly does your insurance cover. Response, I don't know sir. I need to call my district office. If I had taken the word of this UHaul representative that I will be covered by my personal auto insurance , I would have been driving without insurance. After having rented the vehicle, there was no UHaul representative on hand to explain and and actually show me where the controls are and what each one does. As far as the cleanliness of the equipment is concerned, I cleaned the interior with disinfectant because it was coated with sticky substance. No problems with the operation of the vehicle.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

ELIJAH H. 
Rating:
1.0

I have had several issues on different occasions with this uhaul facility. Go to pick up truck and they have no keys for it on one occasion. Another occasion I payed at the place I rented it and then was recharged upon returning trailer.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

CARRIE K. 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Fix and.feed is go to for the good stuff and friendly and enthusiastic staff

PATRICIA S. 
Rating:
4.0

Let us use coupons to save on rental when we have them .

chaney D. 
Rating:
5.0

Customer did not leave a comment.

Cecil N. 
Rating:
5.0

Very nice and helpful staff. Easy drop off No signs in front though to indicate it was a Uhaul place. Should park a truck in the front of the parking lot or put sign up. All the uhaul vehicles were parked behind building in back and did not see from street

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Benjamen F. 
Rating:
5.0

They helped me load and. Unload. They were very professional.

robert C. 
Rating:
5.0

Customer did not leave a comment.

BOBBY W. 
Rating:
3.0

Customer did not leave a comment.

Jocelyn H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Great experience! Wonderful people to work with at our local Fix & Feed location in Sulphur Springs Texas.

leeann P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Easy in easy out. Thanks

JEFFREY W. 
Rating:
5.0

Great customer service

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

GARY E. 
Rating:
5.0

Customer did not leave a comment.

WALLACE K. 
Rating:
4.0

The A/C didn't work on this particular unit. But everything else was good.

Harry P. 
Rating:
3.0

make sure tires are full

Charles B. 
Rating:
5.0

Nothing the (kids) had to be in their teens that escorted us out, hooked up the hitch, then hooked up the pull behind, were very friendly and most helpful. Very polite and respectful. Made sure we understood the hook up process and explained it well. Inside paperwork was longer than the kids hooking us up and sending us on our way.

LORI K. 
Rating:
5.0

Just maintain your trailer hitches and latch systems and your good to go… surely y'all have some grease Sulphur Springs hardware!!!

John O. 
Rating:
5.0

Customer did not leave a comment.

Martha F. 
Rating:
5.0

The staff and service are excellent. 2nd time we have used this location for rental. Highly recommend

Cynthia L. 
Rating:
5.0

Tell them to call before arriving to ensure equipment is available so there are no surprises. Everyone, both uhaul rep and at location were very helpful.

ROBERTA L. 
Rating:
3.0

Have the vehicle that the client has reserved and then charge more for another vehicle.

Tony U. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

BRYAN D. 
Rating:
4.0

Customer did not leave a comment.

bill L. 
Rating:
4.0

Both the pick up and drop off location had great people and a great process. However, the uhaul scheduling process was not a good expand because of that my rental cost me an extra 1200.00.

Rebecca Y. 
Rating:
5.0

U confirmed my trailer reservation including an appliance dolly When I arrived they had NONE. I WAS STICK MOVING WITH NO DOLLY Y 73 UR OLD SISTER AND MY SELF U NEED TO LWT THE LOCATION CONFIRME THEY LNOW WHAY THEU ACTIALLY HAVE ON THE LOT

PATRICIA S. 
Rating:
5.0

provide the actual equipment rented. 8' truck rented was changed to 10' because of local availability with assurance of 8' fees. not in my case

JOE W. 
Rating:
1.0

I did not pick up or rent a truck from this location. They gave the truck I originally rented to another customer in my name. Called the 800 number to voice my complaint. I received an invoice and this survey for something I did not rent.

Monique H. 
Rating:
5.0

Left rear turn signal not working. They quickly gave us another truck. Truck was easy to operate. When we move we are going to use the 26' truck instead of calling all my friends to bring their horse trailers!

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Very nice people and equipment was in very good condition

Michael C. 
Rating:
3.0

.99 per mile is expensive!!!

Andre S. 
Rating:
5.0

Very appreciative of being able to rent the car hauler at 715 pm. We had our daughters car break down and was able to go pick her and the car in one trip (over 200 miles away)

Cynthia L. 
Rating:
3.0

Over charged for my rental and still haven't received the right amount charged to my account. A 60 dollar rental has cost was 240.

RODNEY W. 
Rating:
4.0

But I was not told about the daily insurance I thought it was just a one time payment

Stacy B. 
Rating:
1.0

Make sure the trucks are clean !!!

micheal J. 
Rating:
5.0

Personnel were friendly, helpful, and professional.

kaye G. 
Rating:
3.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

MILES J. 
Rating:
5.0

Customer did not leave a comment.

Elias G. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
3.0

It was a feed and hardware store. Employee did not know what they were doing.

DEBRA U. 
Rating:
1.0

Check all the equipment before giving it to a customer. I loaded a car on the trailer only to find out one of the straps was broken. Had to reload it with different trailer. Held me up for over 45 mins.

chris L. 
Rating:
1.0

I reported an issue with this rental and was told someone would reach out to me and no one ever did.

kevin W. 
Rating:
3.0

Customer did not leave a comment.

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ROSE H. 
Rating:
3.0

Did not have the equipment or the size of truck I reserved. Made my move a little difficult. Had to make multiple trips Instead of just one. I was charged the miles and for an extra day of usage.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Margarito M. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Stacie R. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

This was the nicest store I have been to in years.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne S. 
Rating:
2.0

It was a struggle dealing with the employees at the pickup location due to the fact that they had nothing ready even though I made a reservation days prior. I also received my truck and it was filthy inside the cab and inside the truck. The lady employee said she was going to make a note of it so we wouldn't get charged for it. So I suppose that was nice..

BRANDI F. 
Rating:
5.0

Service with a smile, will definitely go back!

WELDON M. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

The Sulphur Springs folks were very helpful!

Janet G. 
Rating:
5.0

Customer did not leave a comment.

Aubrie J. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Excellent. They were very helpful. My hitch ball was too big for the trailer/dolly and MORGAN assisted me ĺthry had those for sale) with that and attaching the trailer. Great! Recommended.

colin B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Andy V. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
3.0

Would have been nice to know the trailer I wanted to rent was available there and not told it wasn't there.

Justin M. 
No reviews have been submitted for this location.

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