Customer Reviews for Fix & Feed Sulphur Springs Hardware
(U-Haul Neighborhood Dealer)

439 reviews

1000 Gilmer St   Sulphur Springs, TX 75482

(903) 689-1508

Location Hours

  • Mon-Sun: 7 am - 8 pm

Services at this Location:

Contact Us

(903) 689-1508

1000 Gilmer St
Sulphur Springs, TX 75482

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It was a feed and hardware store. Employee did not know what they were doing.

DEBRA U. 
Rating:
1.0

Check all the equipment before giving it to a customer. I loaded a car on the trailer only to find out one of the straps was broken. Had to reload it with different trailer. Held me up for over 45 mins.

chris L. 
Rating:
1.0

I reported an issue with this rental and was told someone would reach out to me and no one ever did.

kevin W. 
Rating:
3.0

Customer did not leave a comment.

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ROSE H. 
Rating:
3.0

Did not have the equipment or the size of truck I reserved. Made my move a little difficult. Had to make multiple trips Instead of just one. I was charged the miles and for an extra day of usage.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Margarito M. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Stacie R. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

This was the nicest store I have been to in years.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne S. 
Rating:
2.0

It was a struggle dealing with the employees at the pickup location due to the fact that they had nothing ready even though I made a reservation days prior. I also received my truck and it was filthy inside the cab and inside the truck. The lady employee said she was going to make a note of it so we wouldn't get charged for it. So I suppose that was nice..

BRANDI F. 
Rating:
5.0

Service with a smile, will definitely go back!

WELDON M. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

The Sulphur Springs folks were very helpful!

Janet G. 
Rating:
5.0

Customer did not leave a comment.

Aubrie J. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Excellent. They were very helpful. My hitch ball was too big for the trailer/dolly and MORGAN assisted me ĺthry had those for sale) with that and attaching the trailer. Great! Recommended.

colin B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Andy V. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
3.0

Would have been nice to know the trailer I wanted to rent was available there and not told it wasn't there.

Justin M. 
Rating:
4.0

keep up the great work Lacey!!!

Tammie H. 
Rating:
5.0

I enjoyed using Fix & Feed Sulphur Springs Hardware for my moving needs. Their staff was very helpful, courteous, and friendly. I would highly recommend using their services again and again!!!

Michael P. 
Rating:
5.0

I enjoyed using U -Haul to help me with my move. The staff at Fix & Feed were very courteous, knowledgeable, and helpful. I will certainly use their services again!!! Thank You Very Much!!!

Michael P. 
Rating:
1.0

Customer did not leave a comment.

JaCara J. 
Rating:
5.0

Customer did not leave a comment.

Aretha W. 
Rating:
3.0

I would have given an (excellent) 5 stars but, The employee that goes bye the name of CATFISH or MUDCAT whatever fish he wants to be is the reason I would not recommend this store. Everybody else was wonderfully great and very helpful. The other only issue was that the latch was stuck when trying to close the back door after 3 hours finally was able to free it to be able to close it up. Thank you to the wonderfully great employees Mudcat hopefully you can work on yourself good luck to you on that.

raven G. 
Rating:
3.0

Customer did not leave a comment.

Joe M. 
Rating:
3.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

The People are friendly and very helpful.

karen M. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
2.0

I was told one price and was charged twice as much. I never heard back from the department supposed to handle the refund.

Linda R. 
Rating:
3.0

The Trailer was not clean inside. They had to take cardboard out of it and I had to sweep it out. The trailer was older but worked well. Tires were aired up as needed and no problems with the 600 mile trip.

joe Z. 
Rating:
3.0

Customer did not leave a comment.

Rod H. 
Rating:
4.0

Customer did not leave a comment.

HORACE WAYNE G. 
Rating:
3.0

The parking lot is a disaster - pot holes practically as large as your vehicle and lots of areas roped off makes it difficult to move around with a trailer. But, the people were extremely nice and helpful!

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

BRANDICE R. 
Rating:
5.0

Customer did not leave a comment.

Rene V. 
Rating:
5.0

Customer did not leave a comment.

Aretha W. 
Rating:
5.0

Hands down the best service I have ever had. My car was stuck on the car dolly due to a short chain issue, they went above and beyond to get the chain off my car so I could get my car off the dolly. They were beyond amazing, a great welcome to Texas! Thank you so much for all of your help it was greatly appreciated!!!!

Heather F. 
Rating:
5.0

Customer did not leave a comment.

Brit F. 
Rating:
2.0

Reservation was moved 30mins out the way Pick up was delayed due to tire issues Oil life light was at zero Trailer light on Tire light on Truck ride was horrible

JASMINE J. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne S. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Brynden A. 
Rating:
5.0

Customer did not leave a comment.

Mecca S. 
Rating:
5.0

Well everyone was very friendly accommodating and efficient inside. when the trailer was hooked up to my truck it was pointed out to me at the drop off location that it was put on wrong. the safety change did not have the rubber safety clips on them and they were attached to the car wrong. We were also instructed wrong way to hook the car to the trailer and fasten it to the trailer.I was informed by the drop off location I was lucky that I did not lose my car.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Gavin V. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

I wish this location had more people trained on the U-Haul system. There are almost always associates available who could help, but only a few know the U-Haul system so I end up having to wait until that one person is available.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

BRAD MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

VERY NICE PEOPLE

Paul P. 
Rating:
5.0

Customer did not leave a comment.

GARRY H. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

TYLOR S. 
Rating:
5.0

Customer did not leave a comment.

NORMAN ' B. 
Rating:
5.0

It was great

Alan K. 
Rating:
5.0

Fix n Feed in Sulphur Springs was great - very friendly and helpful!

JOHN B. 
Rating:
5.0

I would make the rentals more organized on the lot. I would also always keep one size of ea truck at all times.

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
3.0

Service with a smile.

SAMMY O. 
Rating:
1.0

Guy didn't lock hitch trailer come off and dented my tailgate on the way home from uhaul

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Mindy F. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
1.0

The customer service was absolutely poor at best, one woman was extremely rude as well as another gentleman that came up to verbally assault my father (who was picking up the trailer for me) the gentleman who eventually came up, I believe his name was Mike, helped resolved the issue and was a great help but i will NEVER return to this location. That is very disappointing to me as I have rented countless times from uhaul at this exact location.

Charles T. 
Rating:
1.0

I drove 15.2 miles and the right-hand tire blew on the trailer. The people were rude who worked at the u-haul center.

Robin Lynn S. 
Rating:
4.0

Customer did not leave a comment.

Robin A. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

The back trailer was dirty but the cab up front was very clean...??

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

matthew Y. 
Rating:
5.0

Michael was already walking outside as I was pulling up to assist me with returning the trailer. Incredibly fast support, very polite and professional, and he asked how my experience was with the rental to ensure all my needs were met. Great guy!

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

The man that did my check out process "Jeremy" was very professional and friendly. Highly recommend this location to anyone.

Gailya R. 
Rating:
5.0

Customer did not leave a comment.

Brandice R. 
Rating:
5.0

Customer did not leave a comment.

TOMMY L. 
Rating:
3.0

My issue is more with U-Haul, not the pick up location. I rented online and did the pre check in as well. It was a waste of my time. Pre check in did not save any time. The online preregistration was useless. Furthermore, the trailer promised was not there. We had to redo all the paperwork which took even more time. It took almost an hour to sort through all this crap. I got the right size trailer, but the online promises are a joke.

Michael R. 
Rating:
5.0

Very friendly, very helpful, excellent service, trailer was 100% ready to go.

RON P. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Georganne B. 
Rating:
5.0

Wash the truck.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Truck gas tank was only at 1/8 at the time of pickup. In order to proceed I needed to fill the gas tank for $71 . I returned the truck 3/4 full which means I paid about $40 more in gas then I needed just to make sure I didnt return the truck with less gas.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Alma M. 
Rating:
1.0

More advertising

Megan H. 
Rating:
2.0

Cheaper rates and better customer service. I want a refund

Brittanie B. 
Rating:
5.0

Customer did not leave a comment.

charlotte L. 
No reviews have been submitted for this location.

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