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Patrick M
Customer Reviews for Fleet Three Eighty Five Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Verify equipment is 100% good condition ready to go. Wiring harness damaged. Sticker missing on minor damage. Front safety chain missing.
NORMAN LExcellent Service!
James DNo one to welcome customers. Had to look for the U-Haul office and front desk lady did not provide any information until another worker came in to show me the U-Haul office. U-Haul worker was great and friendly.
Jacques NAll went smoothly at pick up but I would have someone go out with customer and check out the vehicle or make sure before they left that they had done the online check over. I was unclear as to the necessity of the online check over and it timed out. I called and the young man resent it to me but the online system kept trying to send until it too timed out. We had no problems with the vehicle and it got good gas mileage. So glad we got the 15 foot truck. I would recommend checking out your drop off site, ours closed at noon Saturday. Still no problems I’m just a nervous Nelly and like to talk to a representative. Thanks again uHaul for making this move so smooth!
Marvie BNothing needed improving the customer service was wonderful!! Thanks
dee jIt seems bad business practice to inform and charge customer that the truck was dropped off at wrong location over a month after being rented. We should have been informed this was not a proper location at the time of drop off, or some time shortly after, not over a month later! This is not the first time using U-Haul and having surprise charges afterwords. This will more than likely be our last time using U-Haul.
Steven TThe location was good but I would suggest that before they charge for fees, they reach out to the customer first.
Charletta KDoing after truck rental was horrible, was not able to complete transaction. Luckily they had someone at the place to place our rental
ALVIN Stodo bien
Edwin LEverything was great
Margie DThis place is wonderful and they have so much to offer
Elton FGreat customer service at this location. B was fantastic to work with. She really made my rental experience. Excellent,
AARON REvery thing was great also Mrs Jennifer was a great person to me
Teshare CExcellent Staff
Chris CThere was no signage for the drop off. Not even a uhaul sign. I only found it because there were other trailers and trucks. The lot was not lit. This location should not offer 24 hr returns unless they add lighting to the lot.
Christian NNo one was there for my drop off
RODNEY WAssociates were friendly.
RAYMOND MNo one was there during business. Didn't answer multiple phone calls. Wasn't even sure i was supposed to leave it there! Bullshit is what this is!
Mark SThe first truck keep over heating and stopping it took 2 hours to get another one. That went into my 5 hours that I had rented the truck.
Tracy WGreat experience and customer service. Would most definitely recommend and use their services again
joseph c