The two stars are for the associate being so nice. However, she was not trained at all on the job, so she had to call someone who walked her through the process step by step. This took 25 minutes into my reservation, that I did not get added onto the end of my time. She did not know that I was coming to pick up the truck- even though, I made the reservation online the day prior and filled out all required documents. I should have just been able to walk up and get the keys. Additionally, the truck was poorly maintained. It was shaking and made extremely loud noises. The steering was awful and the gasket on the driver side door completely fell off after one door close. The location was convenient, but everything else was awful.Chelsey C.
Customer Reviews for Fleming Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhall charged me 10 miles over what I drove. They said computer system automatically did that but I need to call customer service. Not very professionalVALENTINEMICHAEL L.
Best customer serviceJENNYLYNN T.
Will not recommend UHaul to anyone!!!ZANDRAKIMBERLY L.
I just didn't like having to go 10 miles further than my originally requested pickup point. Cost me time, gas and money.THOMASWILLIAM V.
Absolutely. Easy access to the parking area. well lite area. Friendly Family business.JOSEPHEDWARD M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Effie M.
Customer did not leave a comment.Benjamin E.
Customer did not leave a comment.STARRANTOINETTE C.
Customer did not leave a comment.DAVID P.
Great service. Lady was friendly and knowledgeable. I would definitely use this service again when needed.MICHAELK S.
Customer did not leave a comment.ANDRE W.
Ms.Vanessa is very nice and very helpful.May I.
Customer did not leave a comment.MA H.
Customer did not leave a comment.LISAMICHELLE W.
Customer did not leave a comment.Jamison G.
Customer did not leave a comment.Calvin W.
Customer did not leave a comment.Cassandra C.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Dianna D.
Clean out vehicle prior to renting. Dirt was noted on checkout website and receiving location still billed me. Now i have to dispute a cleaning fee. And a wrong location fee that was added as wellCHARLESDAVID ANW H.
Vanessa was a pleasure to work with. Awesome customer service!Jamal H.
Customer did not leave a comment.BRIANICOLE H.
Not charge for a full day when truck/dolly is returned 4 hours into the 3rd 24 hour period. I was charged for 20 extra hours in which u-haul had possession.JENNIFERSARAH H.
Excellent service!!ERIC R.
The personnel were courteous, professional and very helpful. Their assistance on the front end saved us time and money on the return end.Leslie P.
Customer did not leave a comment.WILLIAMP O.
Customer did not leave a comment.Jason no Y.
Very courteous very kind very helpful would recommend all my friends. Awesome glad to see a new entrepreneur doing something like this in us totally support her in her endeavors.WILLIAMGREGORY B.
Customer did not leave a comment.tyrell M.