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Stephanie C
Customer Reviews for Flooring Improvements
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was closed at 430.
Inderjeet HVery easy-going and helpful guy! Thanks!
Joy BThe trailer I rented was full of oil and grease. Your computers were out so I had to wait for a long time then they had an alert on the computer and said they couldn’t rent to me. Which was your mistake. When I got the trailer to where I needed to pick up the car one of the front tire tiedowns had been cut and was unusable. I spent hours on the phone trying to get someone to come and fix it. I finally had to ask for a supervisor. When they came they did not notify me they fixed it and then texted me 20 minutes later.
CINDY QFollow through when you state you are going to have all the equipment in one location.
Tom GI’m upset. We went to pick up our truck at 9 am at a different location. The truck wasn’t there. I had to drive across town to pick up another truck and at that location he was running late so we were late. I’m very unsatisfied.
Johnatan SHard to find this location. Sketchy looking building. No one was there during business hours. Missed an appointment waiting on uhaul customer service to decide what to do with the key since there was no drop box. Was super unhappy with this experience after I paid SO much money for this rental. Please call me to discuss this issue further.
Trenton SHard to find.
Michael LN/a
TIMOTHY WEveryone was very nice
Patricia G1. My reservation was at 8am. When I got there, at 8:05, the door to the office was still locked. I went around to the other side of the building, which is a warehouse, to see if I could find someone to help. A group of guys were moving some pallets and one of them said that they would be with me in a minute. 2. A couple minutes later a guy opened the office door and I was invited in. He said the girl that did the registrations wasn't in yet, but he'd see if he could help. He accessed my reservation, but was having trouble completing the transaction. He called the girl that normally handled the reservations. She tried to walk him through the process. He assured me that she was on her way. 3. When she arrived a little after 8:30 she completed the transaction, and walked him and I through the vehicle inspection. I was finally out of the lot about 8:45. 4. The girl was friendly and knowledgeable. The guy did his best. The van was clean and operated perfectly. The owner needs to open his business up on time, get some punctuality from his employees and clean up his s___ pit office.
Vern KNo drop box for after hours drop off. Location did not match information provided, different company same address. Hard to get the large truck into.
Olivia E