Mike was very helpful and ensure a smooth transaction!
Juan R
Customer Reviews for Florida City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was full of dog hairand the back was dirty
YOLANDA WNo tienen que hacer nada,
Fransisco GYes Randy is the best he took care of me and my sister-in-law with the rental I so appreciate everything he did for me thank you so much Randy for going over and beyond to help me
shade nI have already submitted a complaint but this is one of the worst run U-Haul locations I’ve ever rented from and my family has been using you guys for 15 years. I was charged an additional 167$ for bringing the trailer back the following morning even after contacting the store owner. The owner essentially forced us to take the trailer a day early as to not inconvenience his schedule the following day and then changed all the dates around after the transaction was complete. Horrible experience and caused me to close a credit card because of fraud charges being made by this location.
JARED Gthere was roaches in the van. small medium and large size. proper cleaning of the van. Also van was unlocked when Ii picked it up.
Zully AEverything was great. Fast friendly service!
wayne oTerrific service. Probably the best u haul experience to date. Thank you.
Eric FExcellent Service
Walter KIt was a little bit tricky to park the trailer when I returned it.
Roxana MI have called uhaul several times to try and resolve my issue. Each time I was told someone would get back to me. To date NO ONE from uhaul has contacted me, except for additional money.
Karen SAll ok
Ariana VThe location was hard to find. It was just a room next to a auto service place and I could barely find it. The uhaul guy told me they play very music loud on some days. But he was courteous to me and helped me with everything.
Tonya HThe inside of the van was infested with roaches, some even got into the goods I was transporting and I have to clean everything outside prior to bringing it inside my home.
LUIS QMuy buen servicio lo recomiendo
Fernando Ochange phone number on main Uhaul website
Salvatore GThe experience was horrible, I hope these problems get solved and won’t affect the next passengers.
Daniel Ssmooth transition, very nice staff!!
Dioslen RRandy was awesome and helpful and generous Thank You for everything.
Edison YKeep up the great service..
Manuel MDiscounts
Willie GI love U-Haul
Joshua VNeed better neighborhood location
Byron WNothing every thing was fine
abraham tHe was awesome and precise
Channel TThey did not service the trailer. One of the tire blowup and the person that came to change it. He changed 3 because they used up.
william TDon’t use the online service. They overcharge you for everything
Renitza DComplete opposite experience. They were closed, so we backed it in lot, are taking pictures for self check out. Car pulls up “can I help you?” “I run this store and we are closed, but was driving by and saw you.” He went out of his way to make sure I did everything right, everything was right. Great customer service! 10/10!!! Have this guy teach the rest of Miami management and stores how to deal with customers!
Scott WThe owner was very compassionate! He made me feel like as if I was a part of his family. Also he was very helpful even when he was in no condition to help! God bless his heart and thanks for everything.
Sabrina HI return the truck and waiting out side not know where to go . No confirmation of me dropping of the truck . All disorganized
vivian cThanks
Jaynel DI needed a small vehicle not a truck to move things around for couple of days. This U-Hall place at Florida City made it very convenient and the manager was very flexible. Thanks again for making my project there happen smoothly.
KARIM LNothing to report....all great
radhaica pImprove visibility of signage for the office location and correct the number listed on the reservation. The number listed is not a working number. Overall process was quick and easy.
Laida B