Customer Reviews for Florida Express TR LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Florida Express TR LLC

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Spencer A. on

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Each time I made a reservation it was terminated by the “system” at my local uhaul. I was told by the owner it was a result of the reservation specialists. The quote was changed in person and was more expensive, the owner lowered the price due to my frustration. Regardless, picking up both the truck and trailer took over 2 hours. I had employees outside in a hot work truck with no ac I had to send home and pay for their time due to the delay in time. Overall using this location was tremendously frustrating during a time of already high stress. The owner was kind, and potentially competent but the entire situation was a massive convoluted mess. But to be honest I’m not sure who’s fault it was, regardless uhaul as a company cost me a TON of time and money. Worst of all, the truck rented to me for my 22 hour drive had NO CUISE CONTROL, I had no idea until after the truck was packed. Making the drive absolutely one of the most difficult processes of my life. Never again.

Devron J. on

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Matthew G. on

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Orlando M. on

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ROGELIO T. on

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Mileage was wrong and fuel was wrong I showed lady that works there she told me she was going to fix it but when I dropped it off and got the invoice it was still wrong I rent a truck all the time at a different location never had a problem before I will never rent from that location again !!!!!!

Carlisa P. on

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Jeanine E. on

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Absolutely best people and service we have EVER experienced in uhaul. We have used uhaul more times than we can count in numerous different states, this one was by far #1!!!!!

Amy G. on

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Priscilla R. on

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Thanks again sooo much

EARL S. on

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Edith A. on

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From start to finish it was great need no improvement ,don't remember the ladies name but she was very nice and knew just what I needed it was my first time renting .thank you so much .

Victor A. on

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All was excellent!!

Ron B. on

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When I returned the trailer no one was in the office and would not answer or return my calls. I dropped the trailer off and was later sent a text telling me to return it or I would face more fees. I tried to call and resolve still with no answer or call back. I had taken photos of where I dropped the trailer off and was contacted a week later by UHaul Corp asking me to return the unit. I explained this situation to them and the matter was resolved. It seemed like Florida Express TR was trying to rip me off.

Jazmond G. on

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james B. on

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Troy T. on

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Carlos was awesome to work with when returning my equipment. Very very nice and helpful representative of U-Haul. I can’t say enough good things about his service and location.

Georgia W. on

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Have associates trained to rent, sale, etc. that can speak & UNDERSTAND English. The communication barrier was so difficult to deal with. Hence, costing more out of pocket cost for me. I've never experienced any issues w/ Uhaul before & I never want to again so, I won't be renting from this location again.

Jeffrey B. on

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The transmission I know are tow and standard but did not want to shift to well

Mercedes H. on

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Josephine J. on

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Elvis R. on

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Carlos V. on

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Best staff EVER!!! A+++++

German H. on

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They gave us a better idea to do all we needed and it was the most comfortable long ride for everyone. Thank you

Brad P. on

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Lukayn H. on

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Alejandro A. on

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Truck was malfunctioning and they didn't offer some kind of compensation or price reduction for it.

Victor R. on

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Peter D. on

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Remuro H. on

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Kevin W. on

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Rita M. on

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Rian F. on

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very helpful.

Tracy S. on

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Ender Siuberto M. on

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My experience has been very bad, they first changed my pickup reservation. 45 minutes from the place I had made the reservation, the trailer they gave me had the mooring ropes of the tires broken, when I arrived at my destination they also changed the delivery place of the trailer to 30 minutes from the one I had chosen So I spent a lot of money dm gasoline and time for the pickups, the trailer must have better maintenance because I moved my car from one city to another with little security since you did not have the soda to hold the rubbers

Kenneth P. on

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Kenneth P. on

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Matthew B. on

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Dominique R. on

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TONY W. on

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Lashaunda P. on

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Mr. Orlando and his wife Aray were really nice people. They made sure that my experience was remarkable to rent from Uhaul again. They were beyond expectational people. Thank you guys so much.

Gladis J. on

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The people special the owner wife was professional and we will come back

Cheyanne C. on

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Finally did some research and found out my trailer was suppose to be 45 dollars yet I was charged 66.65 for it

Dennis F. on

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John B. on

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orlando L. on

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I had a great experience at this location. Everyone was very friendly and made sure that I was well taken care of -- they offered us water, mints, and gave us a thorough run through of our equipment and it was all in perfect condition. Super sweet, family-operated dealer and I would definitely recommend.

DONNA P. on

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I felt this location was very cluttered and slow.