Customer Reviews for Flower Jungle of Lake Worth

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Flower Jungle of Lake Worth

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edgar B. on

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Excellent service! Very professional and personable.

Damian A. on

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The truck i reserved was not there had to pay $23.00 more because i needed a truck for that day at that time. I recieved emails saying my '15 truck is guaranteed to be there September 7 10:00am. But to my surprise Nothing was even assigned to me so because of my need and the urgency of my time i had to pay extra for the bigger truck and take care of my task. I'm glad there was a bigger truck and not a small because i would have been out of luck and in a big jam of a spot if couldn't take care of what i needed done on Saturday but i just which because of your in writing Guarentee about the size i reserved i should have not been charged for UHAUL's mistake.

SUSAN C. on

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Lakesha F. on

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Robert O. on

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I rented the vehicle using the share program via my mobile phone. While it was an efficient process, the location's key box did not open with the combination given. It was fortunate that there was an employee from the location already there and he had to use a hammer to destroy the key box just to get the key out. This wasted about 30 minutes of my time.

Lori C. on

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I would recommend the location during daylight hours only. When I arrived there was only one U-Haul, in a grassy area, I wasn’t even sure I was in the right location. When I went in the store to make sure I was in the right location, the woman at this location was friendly and welcoming and assured me I was. Returning the U-Haul late at night, in a parking lot behind a store, that wasn’t well lit, was unnerving. Then to be in the parking lot for 5-10 minutes taking pictures and going through the return process made me feel very vulnerable. As a female, I would not feel comfortable returning a U-Haul without an escort.

Frances B. on

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The owner of the shop made someone who didnt know the Uhaul system help us and didnt come until he had tried for about 15 minutes and couldnt check us in.

Judy H. on

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Sight wasn’ open & so I dropped off the truck & called the Flower Shop in the morn The he gentleman assured me that the blankets & 2 hand trucks were in the truck & further stated that if something were wrong he would ?? me back.

Jimmy V. on

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Mathew G. on

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amanda P. on

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When booking, I was told I had unlimited miles. It’s a good thing there wasn’t an issue with miles, however, your staff needs to be properly trained when conducting such business.

Bryan F. on

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jennie G. on

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Ken W. on

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The customer service at flower jungle was very good. But I do want to say one thing, I think it is Despicable for U-Haul to be charging a $1 fee even though $1 is not much but collectively it is a lot. The hidden reason behind this charge is obviously not known to many people. This $1 environmental fee is in fact a recovery fee oil changes and other maintenance which should be covered under that Vehicles rental charge. I wasn't quite aware because I never read the fine print in my contract of the abuse that they put forward towards their customers monetarily I do not feel it is right because the customer does not know what that environmental fee means even though they State false reasons like it's for the environment which is not so. I feel this $1 should be credited back to my account. And that the consumers should know about this charge.

Evan S. on

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This whole experience was awful!

JAIME B. on

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Service was a bit slow, for no reason. I little too laid back for my needs. Needed to be in and out, but was not able to. Not focused on the customer. Other than this , very friendly staff.

Joseph T. on

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Need to lower the mile charge

beth M. on

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Laura P. on

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Fitzroy R. on

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lorena L. on

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The sales was so perfect, informative and also has lovely flowers ! I will use again

Bob M. on

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Had to sit and wait for more than 20 min. for owner to finish with several phone calls for her flower shop. She said that" the U-Haul guy is not here, and is not answering his phone". Then, when we returned the truck, we would not drop the keys in the box as it was damaged and anybody could have taken the keys and then stolen the truck.....

Patricia C. on

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Truck had difficulty with back door Ownerkept spraying wd 40 on tracks n said its fine Couldnt open door on when we got home Bearly any gas Wheels had grease leaking from lug nuts Poorly mantained vehicle

Maggie A. on

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The location was a flower shop and was not open even though my reservation was for 10:00am. I had to call and a young gentleman rushed over to open the shop at 10:30am! He had no idea how to hook up my trailer, but I trusted him regardless. My trailer unhitched from the rental truck 10 minutes on the Turnpike! I could have killed my entire family who was following behind me. I am escalating this issue.

regina M. on

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I was unaware that the Flower Jungle location opens at 10am, and rented my truck for 9am. When the owner got my call she rushed over to open the shop. Thank you Denise!

Kelly H. on

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Raymond A. on

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It's excellent the way it is.

Sophia R. on

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Johnathan was amazing and super helpful. I had a previous experience at another U-Haul facility and Johnathan's positive attitude and willingness to ensure I had a great experience was appreciated. I would highly recommend this location. And.. They are great with floral arrangements.

Richard T. on

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JONATHAN E. on

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Adam S. on

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warren G. on

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Robert R. on

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Pickup up was scheduled for 9am. Flower Jungle staff did not arrive until 9:20am. They were 20 minutes late.

Vittorio D. on

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Pamela F. on

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DOUG H. on

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adelina R. on

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Gayle K. on

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it should have been swept out, he took forever to fill out the forms

Leslie D. on

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Denise and the whole staff were fabulous. I will definitely rent from you again. you helped me very much in a time of chaos by having such a great staff. BRAVO U-HAUL. A1 Operation Thanks, Boom Boom

Russell A. on

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Adam B. on

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aruns B. on

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michael P. on

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ralph G. on

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William C. on

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Although I had requested an 8 30 am pickup time for the truck, this location did not open unail 9. The worker did not show up until 9:20 with a disgruntled attitude. Truck was dirty an the interior and cabin. Was charged for blankets and a dolly although I did not use nor request them. Very unhappy with this experience.

Justin W. on

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josefa R. on

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Gaston A. on

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Email confirmed pick up at Apex location. Get there and they tell me I have to go to Lake Worth. I lost an hour due to mismanaged rental. Will not use you again.

Nestor I. on

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Paul C. on

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Reserved cargo van for 9:00 A.M. pick up. Location did not open until 9:30 A.M. resulting in a 30 minute delay in my schedule. In the future, I will use an alternate U-Haul location. Sincerely, Paul Catania

Ramon N. on

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Great service

MATTHEW H. on

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This neighborhood location lies within a local florist shop. advantages: friendly service, convenient location plus right next to gas station. Disadvantages: very slow service when florist shop busy, as was my case; however this would not dissuade me from renting here again, as the owner was apologetic and friendly.

Michael H. on

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No smoking in vehicles

CARLOS O. on

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Theresa L. on

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Sophia M. on

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EMILE A. on

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Toni W. on

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This is my go to spot when I need to rent a van

Joanne C. on

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MARGARITA P. on

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Darin M. on

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Very friendly people.

Roy S. on

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FREDRICK B. on

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David C. on

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there was no sign at the location, the rental process took forever; a day later, we were left a message about alleged damages to the vehicle. When I attempted to call back at 4:30 on Saturday, no one answered and the "message box was full" so we were unable to leave a message. I will attempt to call them on Monday to see what this is all about. A very disappointing experience (altho' the van was clean and well maintained)

LINDA T. on

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The young man Jonathan, who helped us was very efficient and pleasant. We will definitely go back to Flower Jungle for our next rental and flower arrangements!!!

MAARIT A. on

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GLENN B. on

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van was a little dirty . overall owner extremely nice and excellent otherwise .

JACQUELINE L. on

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Nice place ,Nice people and new truck very good service

STEPHEN C. on

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The staff was unaware of the rental reservation and had to contact someone to learn how to log into your system and process the rental. It took more than 45 minutes.

GAYLE V. on

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Van could have been cleaner. Showed signs of previous damage.

bLAINE G. on

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JULIE T. on

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Knowing that this business is closed on sundays, i did not appreciate the phone text telling me that i had an overdue rental, when in fact the equipment was returned in less than 48 hours as per contract. Please update your policies concerning drop off locations that are not open 7 days a week, and also texting to people with out their permission on a business matter. what ever happened to real people calling? Also, Majestic trike does a great job as they were very understanding when I called them very upset over the text. Be greatful they covered your corporate mistake!

GINGER R. on

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