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DAWN M
Customer Reviews for Flower Jungle of Lake Worth
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Treat all your customers right.
Dieuna SI paid $50 dollars for the U-Haul and used it only for 30 minutes and 1 mile cause the load wasn’t ready yet. It’s was a huge waste for me.
VLADIMYR LThe vehicle was not maintained. The maintain tire sensor was going off. I had to stop and fill the tires with air. I have pictures if you want to see of the sensor light and the tire light.
SCOTT CThis location is very tiny and was NOT equipped to drop off a 26ft truck. I was also sent two different drop off instructions to my phone and the contract. I don't have anything negative to say about this particular location or staff, but our overall experience with U-haul has been ABYSSMAL
RYAN JContinue providing great customer service!
PIERRE PThe person that rented the vehicle was very nice. She exhibited professionalism and very informative.
NOE BTerrible - A confirmation and number and location means nothing at all. Independent dealers are so bad do not know what they are doing and no customer service. Had to go to 4 different Uhauls same day. SO BAD
ERIC Gmake sure the U-Haul's have ramps. This one didn't and it made it awful hard to get furniture up into it
Cheryl CI saw that they charge me $37.42 and $37.41 and give me a refund of $37.40. This is a big mistake cause I paid in full and return the van the same day after hours.
VLADIMYR LThe car has an air pressure sensor on !! The lady who was attending me didn’t pay me any attention when she have got a Costmer doing flowers
EYAD AHave a connection in the computer to reservations made over the phone. I had paperwork showing reservation with Flower Jungle but it was not in their system. The women at Glower Jungle were very professional and willing to help. Would go to Flower Jungle again.
Richard LThe owner/operator was so efficient and friendly. Very nice people and it’s great location. Much nicer than the UHaul location east on the same road. Highly recommended.
DAVID WI requested blankets for my move and the location had non available, nor did a nearby location. It would be nice to know before hand that additional equipment may not be available.
WILLIAM GI scheduled my pick up for 9:00am on 08/01/24 at Flower Jungle. I had to take a Lyft from my home to get there. I arrived and the shop was closed. Store hours were posted on the door opening at 9:00am. I did the 24/7 Share app pick up stuff. The last step required me to go inside to show the rep to get the keys to the truck. No one was at the store. I googled the store and called and left a voicemail. I got a call from the owner saying she would be there in 5 minutes. She didn't arrive until around 9:30. It was an inconvenience. I also tried to call uhaul with no luck and chat on the app with no luck while I was waiting.
Larry NService was great from the minute I walked into the location. Very nice . Very helpful. Fast service . No issue dropping it off . Everything went so smooth and perfect. Definitely will be useing them in the future when I need a truck !!
Jamie CHave a after contact other service needs after hour that can assist other than roadside service assistance or cash assistance
angelia mExtremely disappointed with my original reservation. Thank you to the flower jungle for getting us a truck last minute! You saved our lives that day! My previous u haul reservation up the street was not helpful as they didn’t answer the phone or me knocking on their door for that matter. Why say you’re open at 8am if you’re not going to answer the phone or your door at 9am. Unfortunately ended up with a much smaller truck (10 ft instead of 16 ft) which resulted in a higher cost due to more trips costing more in mileage. Had no choice but to make it work.
Nicholas ZFront desk was pre occupied packing flowers , start my transaction and the stopped in the middle to pack her flowers for a guy picking up . Office was a mess , bird poop everywhere
Laura DNo comment
Gracia ONothing they were excellent
Aniola EAmanda (the clerk) was very helpful and informative. The truck was clean and new. A great experience
Carol MN/A
Olga SThe lady that was working there at the time, told us to return the rental at a certain time but never told us we would be charge an inconvenience fee to leave the key in the drop box since the place don’t open on Sundays . A lot of miscommunication. If it was communicated properly we would’ve return the rental during business hours and avoided all the extra charges . Highly disappointed!
Michel Snone
Loren BBest experience I’ve ever had renting a U-hall! Thank you!
BOBBIE AFlower shop was messy, representive was almost 30 mins late, he was disorganized and lack handling skills in terms of helping customers. I ordered a dozen pads on my order and that was not in the truck. I ran late coming back with the truck because he was late and no remorse or compensation.
Kamara FI requested and paid for two sets of moving blankets. The blankets were not in the truck when I picked it up. I noted this in the initial documentation and the finalizing documentation. I was still charged for the blankets. I have called the location twice and promised return phone calls each time and I have yet to receive a refund for the missing blankets.
Chesney SJonathan is great!!
Charlene KI was charged an extra $42 with no explanation. I checked out online but was still charged for unknown reasons
Bernard IThe truck was dirty inside and out. The person who checked out the truck was rude and condescending. As this is not the primary business, it seemed as though I was a nuisance, since I wasn’t there to buy flowers. When I dropped off the truck, she was too busy to check in. I am still waiting for a receipt. She told me it would be emailed to me before my scheduled check-in time which was 3 PM.
Donna WOn time arrival at opening.
Jesus GVery friendly staff
rose lThe place looks like a botanical gardens, there is no sign that indicates here is a u-haul partner or whatever . Totally disappointed
Saito JOur rental was scheduled for 9:30. Uhaul switched our location to one that did not open until 10, then the uhaul associate did not show up until 10:30.
joseph dTime consuming paper work was a bit much
James JI didn’t catch the name of the guy who helped us, but he was awesome. If it helps he was wearing a floral button down shirt. He really made the process of getting the truck easy and helped me to use the VIP certificates I received due to the last horrible experience I had with Uhaul. This location was amazing. Will definitely recommend this location to friends and family looking to rent from uhaul .
Jimmy SEverything was okay. Thanks for your service
Mariane RThe mobile app is not user friendly. However, the Manager at the location made everything work.
MARK HMezzi troppo vecchio da rottamare….!
Elton YGreat service and big attractions
wimberg sI am very upset that the first location (Store 66) did not have my moving truck ready, and I waited an hour on the phone to have uhaul transfer me to Flowers Jungle, I lost my deposit for my movers since I arrived back to my house hour and half past my time. Also, I was charged for dolly which was not in the truck because it was not my original location.
Kendra BTruck was old and smelly. Steering was off center. Interior was dirty. Truck had saw dust in the back. Location was almost 20 miles from my house. Terrible experience.
CHRISTOPHER MThey charged for insurance upon my return without even asking if I wanted it. They did not want to give me a refund when I asked for it and told them I was covered by my own insurance
JOEL DMake it difficult to lock the keys in the truck.
Ibrahima BGreat customer service! I will use them again :) thank you
ROMAN VThe service was too slow. Had to wait a long time.
DANIEL GExcellent customer service.
Daniel CSee prior comments.
Scott KThe customer service representative was very helpful and polite.
MAHENDRAKUMAR PAll went well. Worry free experience.
Paul MTerry was excellent! He helped guide me to the location and made the process swift and efficient. He is a great employee from what I can see.
JASON FEverything was Absolutely Amazing Our Sales Person Jonathan was absolutely amazing. Very professional and kind
PATRICIA SJonathan went above and beyond to help my move more easily. The experience was professional and helpful excellent service will refer everyone to them.
DIEGO VGreat Customer Service. Very Easy.
Sixto B