Customer Reviews for FM 2854 Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of FM 2854 Mini Storage

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Ivan B.
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The customer service was the best I ever experience. I felt like I am a family member! So much support and kindness. Awesome!

Jonathon S.
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Very helpful. Excellent service. I will come back to this location for sure.

John A.
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Excellent service. Professional, friendly, and quick checkout. Would definitely recommend.

Benjamin H.
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Customer did not leave a comment.

Valeriu L.
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Everything awesome!

Carlo R.
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Customer did not leave a comment.

THOMAS D.
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Customer did not leave a comment.

Chris S.
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Christina went above and beyond for me. I had to change the order 3 times and she was so nice and helpful. Then the truck I was going to take was not returned so at 4 am the morning i was to rent the truck she started calling around at other places (she would lose the business) so that I could get my truck. In the end she did get the truck returned and she was able to get it ready for me. Thank you Christina you are awesome!

THOMAS D.
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Customer did not leave a comment.

Clarence T.
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The sales lady was awesome & caring

Michael D.
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Customer did not leave a comment.

Marjorie G.
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Easy process. Attendant was great and fun to deal with

DEWAYNE F.
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Customer did not leave a comment.

Suzanne C.
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The lady was absolutely a jewel in helping us. This is a great location and staff is superb. Keep up the good work.

Chris K.
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Excellent job and helpful

Allen K.
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Check tire pressure

rebecca M.
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Because of construction the location is a little hard to get to but over a great experience.

Amy R.
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Customer did not leave a comment.

Joey C.
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Everything was great.

Blake C.
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Customer did not leave a comment.

Rodney M.
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This was a good site, close access from the road.

Patrick D.
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Customer did not leave a comment.

jeissel H.
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Nothing they customers services associated was quick and efficient

John F.
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Customer did not leave a comment.

vatchara T.
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MICHAEL I.
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Jeff J.
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Lang C.
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Brian S.
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mike C.
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Christina was a big help. Excellent customer service.

Stephen G.
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Customer did not leave a comment.

stacey W.
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Confusion for pick up was very inconvenient, but customer service/dispatch helped smooth things out. Otherwise great experience.

GILBERT S.
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Customer did not leave a comment.

Michael Z.
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Robert B.
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Melody K.
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Xavier W.
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Christina was extremely hospitable; nearly to a fault. It just seemed like this was a process that should've taken no more than 10 minutes max. It took an hour of my lunch break. Christina seemed shocked that I was initially charged $166.30 when the fee presented on screen was $83. She made some calls and contacted me later to let me know that the $75 would be reimbursed upon return of the rental. That DID NOT HAPPEN. As a veteran, she really did her best to take care of me.

Chris B.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Christopher K.
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Customer did not leave a comment.

Julie W.
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The lady helping me did not know how to properly use the computer system and while getting contract signed she "claimed" she didn't mean to hit the insurance button but then when I asked her to remove it she said she wasn't able to. She also "claimed" she clicked the cheaper one but once my final bill came through she had charged me the more expensive. I will not be using this location again.

TRAVIS G.
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Service was excellence! She was very nice and very helpful. I will be renting from this location from now on.

russell W.
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The owner was very personable and a pleasure to do business with.

kim B.
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Nothing. Great customer service and willingness to help!

Joana R.
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We loved the lady at the desk. She was informative, people oriented and drop off and pick up was super easy!

greg T.
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Customer did not leave a comment.

Demetrio T.
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100% positive experience

Roy T.
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Open earlier

Scott H.
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Ms. Lane took very good care of my needs. Equipment was available and ready to go. Thank you!

christina B.
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You had an inexperienced clerk who took a long time to check me in. and was extremely rude. I would not want to deal with her ever again.

Ashley G.
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Service was great! The lady that helped set us up at the storage facility was so helpful!

Kelli-Jean L.
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Customer did not leave a comment.

Matthew W.
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Thomas G.
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Brett C.
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Personnel very friendly. Process very quick and easy.

Olufunmilayo A.
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Customer did not leave a comment.

Raymond D.
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Willie R.
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STEVE C.
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Nothing.

angelo N.
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Michael M.
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Michael M.
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James B.
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Trailer was very rusty in wheel area...

lorne J.
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Deva K.
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Richard D.
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roger C.
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Eddie G.
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Nicholas V.
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Christopher P.
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Best trailer rental experience I've had. Easy to pick up and return. Manager was great!

david H.
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Opened the gates after hours and was very helpful. Loved Molly.

Thurman D.
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Customer did not leave a comment.

MICHAEL W.
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The staff was very helpful, friendly as well as the location was clean and organized. So I have no comment for improvement as none was needed.

ROBERT S.
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The truck did not handle well at all. loaded or unloaded. The truck was side tracking down the road. It seemed as if it had been in a wreck and the frame bent.

Kimberly J.
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It was hard to find. Needs bigger uhaul signs.

Elizabeth C.
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Customer did not leave a comment.

james F.
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There was some confusion over the pickup time & place for the truck on their part. Also was told if I bought the storage lock that it would also fit on the truck (it does not). It is difficult to drive the truck out of the storage room area. But the people were friendly & everything turned out ok :)

Shane N.
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First of all we Madera 2000 mile drive and the truck did not even have cruise control. I set up to pick the truck up at one location and it was changed to another location when the first location had the same truck. The truck was dirty and had a Band-Aid with blood on the floor of the truck. This will be the last time I use haul and will discourage anyone I know from using haul. To top it all off I called haul to tell them about the issue and was on hold for 30 minutes and finally hung up.

PAT M.
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Sorry, I am so late in responding, but I just got my internet today. Every aspect from reservation to final return went very smoothly.

james S.
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Christina gave us excellent customer service! Even gave my wife directions to the store to pick me up! I would definitely recommend this place to anyone!

Walid E.
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Customer did not leave a comment.

Kelvin S.
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Customer did not leave a comment.

clay S.
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Maybe have more moving supplies.

kevin M.
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Customer did not leave a comment.

jesse W.
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Richard P.
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the owner was very helpful

DON W.
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My original drop-off location given to me by the katy store was on why 105 when I went to drop off manager told me they don't accept trailers and I had find a different location which was out of the way but personnel was helpful.

Robyn D.
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Customer did not leave a comment.

Stephen B.
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Very nice and accommodating people.

Charles M.
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Paula A.
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Donald W.
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Aaron M.
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This was the third location we had a reservation at (not uhauls fault). This location was extremely easy to deal with, friendly, and quick.

Gwendolyn B.
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Customer did not leave a comment.

gayle P.
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Customer did not leave a comment.

Deborah G.
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More available vehicles. Christina (manager) was very helpful

Ashley L.
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The person who helped us was very nice and finished our transaction process smoothly.

David B.
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Customer did not leave a comment.

mamie L.
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Customer did not leave a comment.

kimberly T.
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Easy access location, professional and wonderful customer service. Christina takes much pride in running the operation as well as interaction in meeting the customers expectation. Thank you so much Christna for your help in making this drop off smooth!

No reviews have been submitted for this location.

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