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JACKIE H
Customer Reviews for Foley Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overcharged and the employee was rude
Hunter FThank you for all your help.
donald bGood friendly group was ready for me got in and out quickly
Steven MOne of the hinges was broken. Didn't affect usability, but it should be repaired
Warren CI was given an initial location on Texas highway 149, 4 mile northwest of Cartage, TX. I was contacted by a man name Mark. I told him I would evaluate my closest location to drop off the truck. When U-Haul was contacted, it was deemed that Foley Rental was the closest. Mark from other location called me irritated that I chose a closer location and demanded that I drop off the truck at his location. My response was “no because I would have to drive further creating more miles, cost, and time. Mark expressed again that I am suppose to drive the truck 4 mile out of Carthage (approximately 8 miles one way further) to his location. I refused, told him I don’t work for him nor U-Haul, I don’t appreciate his hostility and irritating tone, that the truck can be pickup at Foley. I will never deal with this person or location and will convey to others about this person representing U-Haul. In addition, when I turned the truck in at Foley Rental, I was 5.1 miles over and was charged in spite turning it in a day early, but if I listen to Mark I would have been 11-12 miles over. Overall, pick up and drop off were wonder people and did an excellent job representing U-Haul but I should not have been charged the extra 5.1 miles.
FREDERIC DU Haul website sucks, customer and location interface for employees useless.
JEFF WGreat service. Nice guy and clean facility!
Cindy GQuicker service. Both times took at least 30 minutes. Service was friendly and cordial.
Belinda RI was told I could drop off anytime on Sunday but was charged an extra day because I didn’t drop off by a designated time.
Emma SThanks your team was friendly and very helpful
Henry SMaybe provide unlimited miles for your one way rentals instead of giving a set amount of miles for a given move, especially since not everyone lives in the city.
Christopher AI have rented other equipment from Foley's in the past and have always been happy with the service. They are very polite and helpful. I will rent from them again if the need arises.
DONNA MNothing…it was a good experience
LESTER KEverything was excellent! Great customer service & equipment was very clean & well maintained!!
Jerome BAlways been a great drop location they take care of their customers.
Dennis WCustomer friendly and knowledgeable would definitely use this location again!
Dennis WStaff should have explained how to fold-away fender on car hauler trailer instead of someone having to climb out the driver's window after loading vehicle. No explanantions were provided. I guess we were expected to know everything about the car-hauler trailer.
RICHARD SVery helpful
Rodney WNone
Jessie MGreat service! Great location!
Kristy CEverything was good
Mike B24 hour key retrieval was easy. Friendly and fast return during regular business hours.
Joseph HI have known the Foleys for more than 20 years and they have always given excellent service. All the employees are always very friendly and professional and will go out of their way to make sure you are taken care of. Next time I need a uhaul or any piece of equipment I will definitely check with Foleys Rental first.
John RTruck cab was filthy dirty. The windshield wipers are old and need to be replaced. The cab floor got so hot it melted our food and made our water to hot to drink. The windshield had a crack in it. The tow trailer has no back chain for my Jeep to be secured, the rubber S ring on the front chain was rotted and broken, there was a bolt missing from the left fender. The tow trailer blew a tiire on I10 and left me and my 7-year-old son stranded in the most dangerous place on I10 even the service technician was afraid of getting hit. This was the worst rental experience I've had in my life!!! I will never rent from U-Haul again. I will make sure that everyone I talk to knows what I experienced.
Raquel GExcellent customer service!
Paul BThere was some confusion on what was to be returned as I was shorted product when I picked up from another location. The guys at Foley rentals treated us like family and took time to fix the problem. Great people at Foley Rentals.
Chris CFriendly, helpful, speedy service.
Robert GNot much. The guy was quick, courteous and professional. My only complaint is why did I pre-register if I was just going to go through the same steps when I got there?
Ryan MThey don't respond to you when you need help.
Jean SDid not have the connector for the trailer lights to hook up to my truck. Had to go and buy at Walmart.
Richard BWas welcomed promptly when entering the door. Maybe 5 minutes to do a walk around and check truck for any damages and verify contract information
Wayne AGood experience overall. Suited our moving needs at a good price. Foley's is an excellent rental company in the East Texas area. I highly recommend them.
dustin rGreat help
Dennis ANo issues, easy return. Good process.
RANDALL HNothing.
RICHARD S