Customer did not leave a comment.
Clare D
Customer Reviews for Folkstone Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was way to expensive the price of rental for 8hrs has gone up 120 dollars all your rates have gone up ridiculous i will not rent from Uhaul again ill sorce out a better priced company
RICHARD BThe owners of the store where I picked up the van were exemplary. Polite caring and charming.
Demetrios jI was charged higher than what I had booked.
Sanjay SI was very frustrated when my pick up location was changed without a conversation with me. I prebooked the truck and the fact UHaul was overbooked is not my problem. UHaul should, as an organization, make the truck available to the location booked and honour the paid booking.
RACHEL WReally decent experience here with pick up and drop off. The central location and helpful staff made it a pleasure. However there were some minor issues: - stains on the top interior (i.e. coffee?); - the parking brake release button was a little damaged (i.e. Small square cap with "P" parking label was hanging off); - the interior smelled a lot like wet dog All in all everything had functioned fine and would rent from here again.
SARAH RSanitizer Cleaning the vehicle smells very filthy Unfriendly customer service
KULDIP AGreat service keep up the friendly efficient helpful service
Sabrina JThe problem with my booking was that I was not informed of some “Safe Move” charge which was additional $16 inspite of asking twice if there were any additional charges except the 19.95 base charge plus $1 environmental fee and the per kilometre charge. Very disheartened to have lost my hard-earned $16 as a student surviving in Canada.
Khushi Ppromised 9.00 am pickup but owner was 30 min late arriving. Not acceptable delay.
Joe SEasy pick up and drop off. Location very convenient. Friendly service. Thank you
Vanessa WHello I have rented vans for my business many times from the above location. This time there was an untrained person who didn’t know what he was doing. Didn’t get the invoice with details, in the email as promised, when I came tin pick up the van they couldn’t figure out what’s going on. His name was Brad. All the charges he added didn’t Seem right, naturally I going to dispute cause in Gift extra gas in the van and he did not even acknowledge it. I am going to talk to the owner in the morning. Bad experience!! Iftekhar 416-871-3118
Iftekhar KYou have to remove the number of hours we select to rent the van. Even though we pay for the whole day, U-Haul charges in case you exceed the indicated number of rental hours. You shouldn't change for the first 24 hours. Similar to rental car companies.
Arujunan BBoth of the people who assisted (pick up and drop off) were really wonderful. Great attitude, really helpful and kind. This can be a bit of a stressful situation, especially having never rented a truck before, and they made each part really smooth.
Kaitlin Mstaffs are super friendly. They even include the blanket for free.
King-Hong YGreat customer service!
Michael ZThe truck had empty and partially full pop, water, and jug cans & bottles in the cab, plus some small food wrappers, from an earlier rental. The back of the truck was clean enough, but had not been swept out. I took the truck with 13/16 fuel in the tank. I returned it Full. I asked how a fuel credit would work, and was advised if it didn't show up automatically on my invoice to phone HQ. I don't see a fuel credit so will have to make that call. The should have been an acknowledgement at pick-up of the fuel level. Check-in at the convenience store location worked well when it opened, but I had the understading that I could check in remotely with my phone App. I tried to do this, but could not. I had to call the office for help. For some reason I could not sign into the App on this occasion. That said, the Agent at the store was very friendly, accomodating, and efficient. I like the swifter check-in and check-out procedures. The truck worked well.
George Oto expensive for a location that was 10 mins away
mike BDon’t come here unless you wanna be scammed. I reserved a vehicle and they charged me a day before. TWICE. I want my money back.
Mearah MBlankets ordered were not available there yet were allowed on the order leading to having to find last minute padding. Very bad start to big moving job. Return was painful. App refused to work. Despite KNOWING my location complained about location. No one available in phone till morning. Chat was extremely slow to respond and when they did, I could not scroll up to read all of message.. window closed and entire chat was lost without ever being read.
Craig CFriendly quick rental. Very pleased with the process at this location.
mike sAbsolutely amazing experience from first phone call to pick up and drop off of the vehicle. Very friendly and helpful. Will definitely use this location going forward for all of our U-Haul needs. They run a great variety store as well! Nice to receive great customer service. Above and beyond!
Kelly JThe gentlemen who checked me in and out, were both friendly, courteous and helpful. Great experience
Cathy DQuick and efficient and convenient
George BThis location is perfect and convenient. The attendant was well trained in using the u haul system. However....I was extraordinarily disappointed after starting the truck to find the gas tank empty with a warning of 4 miles remaining. This is unacceptable and disappointing. Never have I picked up a vehicle with the warning light on and needing to search desperately for a gas station.
SEAN FWonderful experience with UHaul @ Folkstone Variety, Whitby. Staff were very helpful and provided great service, wonderful to deal with. Online truck pickup and drop off was easy to do. Great service! Thank you!
Steve PExcellent customer service
Paul KGreat service.
FITZROY CAlways have a print out that shows the current mileage before you drive off, because I was a victim at Folkestone variety where I was given a mileage that didn't match the current mileage. I took a picture and shared it with the cashier guy but I was still billed over $100 more than I should have. I will avoid this branch for ever!!!
Ayoola OVan was dirty and smell awful. Seats filled with pet fur which in highly allergic.
Avalesia PClose your business.
Sharon PThe trucks floor was littered with some drywall debris that I had to sweep up. Otherwise, everything was fine. Much better than other experiences that I’ve had with U-Haul.
Raymond PGreat staff, friendly and courteous. Will use again
William DLocation was great, staff at check in and return were very friendly. I feel pricing is getting a bit much but that’s a greater issue.
Noah EExcellent service as usual
DANIEL SDealing with Folkstone Variety is the best and easiest U-haul experience we've had. Great guys.
Mike FThe only improvement I would recommend is that at least 100 - 200 miles should be given free because we rent trucks for almost everything and driving a short distance piles up.
Sameer AKeep up the good work and the positive energy.
GLEN C100% Aman was excellent. Wonderful young man
John CThank you! 🙏🏼❤️
Nathan CStaff was very accommodating
SEAN MThe van was extremely dirty with used tissues and food crumbs all over the front.
David LGreat customer service and very helpful and friendly
Raymond LVery friendly. Quick and convenient.
Jeff PWe've been renting your trucks for 20 years and dealing with Folkstone Variety has been the best experience by far.
Michael FNo word above excellent thanks
Janak SGreat customer service from start to finish.
Michael GGreat and friendly service from Folkstone team.
Gianoula RI ended up at this U-Haul location because a different location where I made the original truck reservation forgot about my booking. Needless to say I was stressed and upset but the moment I walked into Folkstone Variety they were so pleasant and helpful. The staff were so polite and friendly and made the experience so easy for me without any hassle. The next time I'm looking for a U-HAUL I will definitely visit this location first!
Niroshan KPlease fill the windshield liquid , today heavy rainy day I faced the hard time while I was driving without windshield liquid, it’s very sensitive safety concerns I hope u guys understand
Nishanth KFolkestone variety has been our best uhaul experience by far.
Michael FThe staff were amazing. The person who rented the van before me sucked. I waited nearly 2 hours for them to come back. THEY were last their promised time.
Emily BAwesome customer service
Angelo SThe only recommendation I would suggest is to get a visible U-HAUL signage for this address as it's difficult to locate without the sign. The services and customer service were excellent, friendly, and inviting; I will definitely be using them again. Gracelyn Alexis-G
Gracelyn AI regret not asking the name of the store clerk I interacted with at pick up and drop off, but he made the experience even easier than I've ever had when renting and returning a truck. This is a fantastic location and great vendor to work with. Will recommend and refer like crazy!
Rachel WDespite being listed as 1/4 tank the truck was empty. It was also a little dirty.in the back and lost power on the highway. I did get a credit for some fuel but it was not enough, this vehicle has a large tank and that much fuel at these prices would be over $50. I mentioned this on returning the vehicle and have not yet had any additional credit or contact.
Steven PIt was a pleasure experience, the vehicle was clean and ready available. The lady in the office made all the process smooth and easy.
Amit AExceptional customer service!
Rodion RKeep it up
Michael J