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CURTIS B
Customer Reviews for Folsom Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Travis is the person that helped me and he was really great and helpful. This location is a little further than others for me and I keep coming back because Travis customer support is really great, thank you Travis!!
ERIC Dnothing I can think of
PETER RTravis is always easy and professional to work with.
MICHAEL SOverall good experience. Only one employee at the small gas station and had to help other customers while he checked me in. Was alone again when I returned the vehicle. Couldn’t do a checkout as he needed to watch the store.
BRIAN RTruck should have at least a half a tank of gas at pick up.
MARTIN FExtend choices of pickup hours. I had two times to choose from. If it was due to the truck being reserved later, then grayed out times could be included to show that on the date I selected, other time slots weren’t available. Not a big deal but would be an improvement in my opinion.
YVONNE PTravis was terrific.
CYNTHIA WFolsom Fuel does a great job. Customer Service is excellent, Equipment is located in an easy to access location. Renting and returning process very easy. Highly recommened.
BRUCE CThe shop clerk was very helpful and cordial. The whole process went very smooth and hassle free. Excellent experience overall.
FRANCO ETruck is new, but seats with mud/dirt and pet hair. Windshields dirty with bugs affecting visibility. A little odd experience on return, just drop keys, no verification of miles put on or gas level in person with us. Because of that, felt compelled to take pictures of gas level and odometer to prove how we dropped it off. Told receipt and finalized bill would not come to my Email until 4-5 hours later. The pickup was easy.
RANDALL EFriendly staff.
Mohammad ANot needed!
IGNACIO CAwesome customer service
MICHAEL FThe truck was a little wobbly on the road while unloaded. It would be nice if the mobile phone app was a bit snappier. It seemed laggy. I had issues returning the truck via the app and had to go inside to do so.
JOHN CVery pleased and a satisfied customer
STANLEY ANothing - perfect
MARTY OSo great! Such an easy experience
Denisa BLocation is consistent with good customer service.
Pam CGood staff at this location, friendly and helpful. Easy rental experience. Highly recommended!
JONATHAN CAlways great service at this location.
PAMELA CI was very satisfied. Thank you
ROMA MPleasure buisness
MARTHA GReserving our truck online was easy. The woman who helped us pick up the truck was efficient and to the point. She explained everything very well and we were on our way. Dropping it off was also very quick. Highly recommend this location.
CHARLES FThe staff was very rude, and they had no customer service skills over the phone or in person when I picked up the truck. Kind of you are on your own mentality. Felt treated like they were doing me a favor. Would rent from another location in the future.
Sebastian LTravis was great! Thank you!
KALLI WExcellent customer service and the truck was pristine!!!
JULIE CIt was quick and easy. Thank you!
MICHAEL MExcellent service Merry Christmas
JOHN RCustomer service was top notch
TRISTAN LGave back extra gas only had it 4 hiurs
PATRICIA SHorrible support from Luse/Louise at 51 Natoma st. Avoid this location especially avoid her or go to another location.
CHANDRAMOHAN KThe man (Tracy?) running the location was great. Next time I need to rent I will call this location direct and set things up. I used the U-Haul web site to set this up and even though the interface seemed like it should make things easy, it has a lot of bugs. I also found out the only thing the site knows for sure is if the location has the vehicle, not if they have the moving pads, dolly's etc. You find that out when you get there. The mobile app, check in etc also has bugs. Bottom, this location / people was 5 star and the van was fine, but I rated the overall experience 4 star due to the web site and mobile app.
DONALD EThe U-Haul person was sitting in a truck with the engine running in the dark when I got there. Went in and he had to be called to come in and get my the trailer. Very weird. And the same thing happened when I returned the following evening.
Craig GThese dudes are great. They get you in and out. Appreciate the fast service.
DAVID OEasy pickup and return for use of trailer. Very convenient.
LEE NFriendly and helpful
Janice HThe process was easy and simple both picking up and returning the vehicle. The attendant was friendly and helpful.
George FThe movers we hired from the UHaul website were fantastic!
CELESTE GWent smoothly. No problems, thanks!
KELLY SWe turned in truck clean but when we got the truck it was very dirty. It was very easy and efficient with the process they have. Would rent again from this location.
PAMELA SIt was an easy check in and check out process. The only complaint I would have is that all four tires were low on air. That seems like that would be something standard that would be checked frequently. Also, the truck got good gas mileage. We rented the 10 foot truck.
LAURA JThe checkin process was great. It was efficient and quick. A different representative was there when I returned the truck. No one checked me in and no one could tell me what I needed to do in the process. I left feeling unsure of the checkin of the truck rental.
George FThe attendant was Professional, courteous and very helpful with my rental.
Glenn TVery nice to have Uhaul truck available on Sunday
Ben D