Customer Reviews for Food World
(U-Haul Neighborhood Dealer)

1,155 reviews

13220 Wisteria Dr Ste N7   Germantown, MD 20874
(AT INTERSECTION OF WISTERIA DRIVE AND FATHER HURLEY BLVD)

(301) 540-5911

Location Hours

  • Mon-Sun: 10 am - 9 pm

Services at this Location:

Contact Us

(301) 540-5911

13220 Wisteria Dr Ste N7
Germantown, MD 20874
(AT INTERSECTION OF WISTERIA DRIVE AND FATHER HURLEY BLVD)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I opted for 24/7 mobile pickup. But, had to wait for this business to open to process standard pickup reservation.

CARLLA B. 
Rating:
5.0

Customer did not leave a comment.

Erick D. 
Rating:
5.0

When u need most a car....rental is choice...very helpfull.

CARLOS H. 
Rating:
5.0

Everything was simple and friendly.

HECTOR R. 
Rating:
5.0

I can't remember her name but she was very helpful and the process was painless. I'll be going to this location moving forward. Also, they're open later then the other locations so it works out better for my schedule. All the best, Jason Hall

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Rosanna S. 
Rating:
1.0

It's a major inconvenience to have to wait for so long to get approved virtually to be able to get the keys of the truck.

Felipe P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
3.0

When I got to the location the truck was there but the key was not in the lockbox. When I called UHaul the 2nd person I spoke to (unk female) questioned if I had received the lock box code as I had told her and the she got rude tone and spoke to me unprofessionally and then put me on hold without telling me- luckily the merchant arrived and went inside the store to get me my key. Not happy with whomever I spoke to on the phone ( I waited over 5 mins and she never returned)-

Carlo C. 
Rating:
1.0

Where do I begin. Could not pick up van when requested because it wasn't ready. It was still dirty. Then you charged me for two days when I only had it for hours. Then it was a struggle to understand why you charged me so much and it took a while to finally get an approval to get a refund. When talking to your staff two ladies were very nice but one lady hung up on me which wasn't very professional. I will think long and hard before using your service again.

Tammy M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Service was excellent 👍🏻 The person who attended my order was very kind and helpful and explained everything in detail. Thanks for the great service.

PARESH M. 
Rating:
5.0

Customer did not leave a comment.

PRATIK S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRO M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Edwin J. 
Rating:
4.0

Customer did not leave a comment.

Frank E. 
Rating:
5.0

Superb!

Gilberto S. 
Rating:
1.0

Keep it clean .. please And making werid charges I'm very confused

DALLISA L. 
Rating:
1.0

The place where I picked up the truck had boxes but said they couldn't give them to me because my order for boxes was at another location so I had to go to 2 uhaul locations for on order. That was extremely annoying.

KEISHAUN W. 
Rating:
4.0

Thank you

GUY BERTRAND F. 
Rating:
5.0

Customer did not leave a comment.

AMIT P. 
Rating:
4.0

Customer did not leave a comment.

ARNETTA Q. 
Rating:
1.0

The location was very messy. It took longer to get service and the vehicle was missing Air in one of the tires. However, if you bring the car with less gas than what they gave you they do charge you more.

LEIF C. 
Rating:
3.0

I only say yes to recommendation because how nearby the location is. Trucks seem to have not been updated for years.

Bhavesh M. 
Rating:
3.0

Clean out the truck. Also the ignition switch was very difficult to operate. Key had to be wiggled a certain way to operate it. Never had this problem before.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
1.0

I waited over 20 minutes for the document verification on the mobile check in and wasn't approved until I finally messaged customer support. Overall it took half an hour to check in, which means I lost half an hour of my rental time. Then when I checked the truck, the dolly I rented was not in it so I had to go back to the location to ask in person for the dolly. They told me they only had one utility dolly which they had rented out for the day. Why was I able to reserve a dolly on the website if there wasn't one available? They tried to give me a miniature dolly instead, before I told them that wouldn't work and they ended up giving me an appliance dolly for the same price. Overall poor check in experience and bad organization and customer service. Will not rent from this location again.

Sydney W. 
Rating:
4.0

Customer Service Rep. was very helpful and friendly

AMOS K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

KAVI P. 
Rating:
5.0

all good

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DORIS D. 
Rating:
5.0

Customer did not leave a comment.

Julie L. 
Rating:
5.0

Faster than some of the full service storage UHaul places I've used. Nice people, quick in and out. Thank you.

Andrew J. 
Rating:
3.0

When I picked up the van it was filthy. Food crumbs and someone's cigarette lighter in the cabin and the cargo area was dirty. From a mechanical standpoint, the van was fine.

Davis B. 
Rating:
3.0

I ordered 6 furniture pads and they were not in the truck.

David S. 
Rating:
1.0

The 0wner was ruled as well as his staff (female or wife.) The Van was dirty, the warning light would come on , indicating to change oil soon. The air condition didn't work, I had to change Vans. I switch to a truck and there was a issue with the transmission, and another light was displayed 'Tow U haul'. The store was not a good place to rent U-Haul, and I will never use them EVER. And I didn't like the was they presented the invoice. I felt over charged.

MONA T. 
Rating:
3.0

Maybe clean it between customers. The smell was horrible and the vehicle sounded like it was falling apart.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Wada D. 
Rating:
5.0

Customer did not leave a comment.

ROMMEL C. 
Rating:
5.0

Customer did not leave a comment.

Pulin T. 
Rating:
1.0

Wrong bill. No one contact me to correct the bill. Customer service not helpful at all. Won't use this service again.

Xiaoliang L. 
Rating:
5.0

Painless and quick.

John C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
3.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Super friendly and attentive. Would rent there again.

William R. 
Rating:
5.0

Great vehicle. Needed a Hendrick they were out, so I had to buy one. Overall pleased and will use this location again. The ladies that helped me were very nice. Thank you

William F. 
Rating:
4.0

Customer did not leave a comment.

Anthony N. 
Rating:
4.0

Truck is not as clean as I expected but it is Ok

Zhaoming W. 
Rating:
5.0

Customer did not leave a comment.

ANURAG G. 
Rating:
2.0

The van was not ready. It was very dirty. Even some food left over. I needed to clean the dashboard and the cup holders. Also the back had bags and it was not clean.

Susana G. 
Rating:
3.0

Customer did not leave a comment.

Tjsade S. 
Rating:
3.0

Truck was not clean and the mileage reported was off by 34 m iles. Thas tank was reported full bit it was missing 2 gallons of gas.

MORENO C. 
Rating:
1.0

NEVER RENT FROM FOOD WORLD! I had made an online appointment at least a week in advance, for pickup at 10:00 a.m. The owners never arrived until 10:20 a.m. and made us re-register before giving us the keys. The worst part was shards of broken glass throughout the back, so it was obvious that they failed to clean the truck out prior to renting. I ended up cutting my hand on a piece of the broken glass, requiring first aid. The glass also became imbedded in the bottom of some of the packing boxes. Purely negligent behavior on the part of this renter. I don't expect you to respond to this post but I am hoping that you "fire" this renting center. Thank you.

Michael M. 
Rating:
5.0

I love the location, convenience and the availability of the truck when I needed it.

KEISHANICHOLE T. 
Rating:
1.0

poor customer service , they called me after I have dropped the truck saying you did not put a gas on it , but thanks god I took picture for gas level before I drop the truck . every time you do this to me to get extra money from me but it is my mistake cause I keep renting from you again. the truck was not clean and not well maintained it is my last time to rent any truck from you

Nour EL-Deen M. 
Rating:
2.0

The truck I reserved was not available.

KEITH H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer T. 
Rating:
1.0

This was a disaster. It took over 2 hours to get the key from the lockbox. First of all I booked this truck at another location and then it got changed to mobile pickup at another location. The owners of the small ma and pa grocery where the truck was parked showed up very late. There were over 12 people waiting for uhaul trucks in the cold wet rain on Saturday of Memorial day weekend. Many peoples plans for moving including ours were messed up! Then when we dropped off the truck uhaul wants all kinds of pics. This system is a disaster! Please make uhaul great again. ..we will never do this again:(

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
3.0

Overcharged us for mileage. Did not have all of the equipment advertised and said they had been without a furniture dolly for at least six or seven months.

JOANNE S. 
Rating:
1.0

Customer did not leave a comment.

Regina S. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

They were very welcoming and professional, I really appreciate their business

FATMATTA A. 
Rating:
5.0

We have never had a problem at this location.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Sunil C. 
Rating:
5.0

Customer did not leave a comment.

JOJU S. 
Rating:
3.0

Convenient pickup & drop off but didn't have the blankets I ordered so it caused problems with the move. Would have been nice to know the blankets wouldn't be available before I picked up the truck. It was too late at that point to make other plans.

William M. 
Rating:
5.0

Good customer service.

COOPER K. 
Rating:
5.0

Customer did not leave a comment.

AINSLEY O. 
Rating:
5.0

Customer did not leave a comment.

KARIN B. 
Rating:
1.0

Site is smelly. Could not find anyone for a while. Had to stand there waiting. I rented and the vehicle had barely enough gas to take me five miles. I animist ran out of gas. I brought back the vehicle and they charged me for gas even though it was brought back at the exact same level at which I received it. The vehicle was messy and not clean both I. The front and back. It could not start when is was returning the van had to wait to have my husband come and jump start the truck h. Stewing is so loose and able to steer straight. This is an horrible site and need to be removed from uhaul services. When I got there there was another customer returning and complained about the same gas being low. Seems as if this is a norm.

CLAUDIA W. 
Rating:
2.0

The fees were really high ($.99 per mile on top of the flat fee) and there were a couple of charges that were not explained. I was charged for gas even after I filled it. Was in a bind, otherwise I would have found another location.

JEFFREY K. 
Rating:
3.0

Inside of truck was completely dirty. Otherwise service by the people inside Food World were great at both pick up and drop off.

Karin H. 
Rating:
5.0

Outstanding customer service. Professional and patient.

JOSEPH D. 
Rating:
1.0

Customer did not leave a comment.

REBEKAH H. 
Rating:
4.0

This location was amiable and communicative. Additional to explaining company policies. Full transparency, this location was friendlier than previous location used, a hand full of times. In referencing to clarification of policy and meet and greet, verbal and nonverbal communication. If needed in the future, I will choose yesterday's location.

Shamara Q. 
Rating:
5.0

Customer did not leave a comment.

IMIR P. 
Rating:
5.0

Customer did not leave a comment.

QIUYAN G. 
Rating:
1.0

The truck that I rented was absolutely disgusting. Stickiness everywhere and it looked like someone had sneezed on the front of the drivers side area. Lotion was on the floor along with other trash as well. In an era of covid, this is unacceptable.

George K. 
Rating:
5.0

The truck had dirt on the floor. Should be cleaned before passing on to new customer

Gurdeep S. 
Rating:
2.0

The back storage area of the truck had broken glass and pieces of grass. Also the truck had low tire pressure and low windshield washer fluid.

Jad I. 
Rating:
3.0

My only concern was that this location does not open untill 10 o'clock.

ROBERT H. 
Rating:
5.0

Great customer service.

KEVIN G. 
Rating:
1.0

Customer did not leave a comment.

JUREA B. 
Rating:
5.0

Customer did not leave a comment.

NAVIN P. 
Rating:
4.0

Nothing

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

NANA W. 
Rating:
5.0

The service was great at this location. She did not have the pads or the utility dolly so I went to the Gaithersburg store and got pads. I returned them to this location but the checkin person did not close the equipment contract. I went back the next morning after double checking with Gaithersburg and she said the contract was now closed. It would be helpful to provide a receipt. Overall, I had a fantastic experience with this store. Its the U-HAUL moving help contractor that was HORRIBLE. I will never use that part of the service again.

LISA P. 
Rating:
4.0

Tire pressure low in all tires (cold weather). Interior had very minor leafy bits & dirt (cargo space & in driver-compartment). Exterior: very minor dirty film. Nice staff but minor dialect-disconnects that cleared up by repeating questions.

ELLEN S. 
Rating:
5.0

Customer did not leave a comment.

SHEKHAR B. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

The associate that helped me check out was awesome! Went above to help me. I will use this facility again 👍👍

Conard E. 
Rating:
5.0

Customer did not leave a comment.

Nang C. 
Rating:
5.0

Customer did not leave a comment.

IMAN H. 
Rating:
3.0

Customer did not leave a comment.

NATHALIE C. 
Rating:
3.0

Customer did not leave a comment.

LORENZO R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW L. 
No reviews have been submitted for this location.

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