Customer did not leave a comment.roger E.
Customer Reviews for Forest Grove Elm NSA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only problem was that the windshield was very dirty.DARRELL LEE W.
Excellent staff engagement. She was incredibly helpful, pleasant, and knowledgeable. Well done!Carl S.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.Donald L.
I arrived to pick up the truck at 9am and was having problems with the phone system. It did not send me a code to get the key. Staff arrived early and saw me standing outside and open the door early to help me. She was very helpful and made my day.March R.
Customer did not leave a comment.Brian T.
I do not think it's this particular location that is an issue. Sure, the truck was absolutely filthy inside and out, but that's honestly a small thing for me. It ran and had gas. Fine. The app was nearly unusable, we arranged for a Friday evening after hours pickup, and were assured it would not be an issue for an authorized driver to come pick up the truck. The process of getting the truck took over 3 hours, ultimately we were encouraged to get it the next morning which cost us 12+ hours of moving and loading time, and customer service wasn't very helpful for any of this. One representative was exceptional but the others just told us to use the app, it would walk us through how to do it. After uploading my license 4 separate times and adding an absurd amount of references, our Friday night move started right before U-Haul opened on Saturday. 0/5 stars- would not recommend ever doing off hours pickup. Also whoever designed the app should be shot. Twice.Nicholas M.
Customer did not leave a comment.Brodie M.
Very happy with the customer service at this location the lady who helped me was fantasticJOHN A G.
Service at this location was excellent... professional and friendly.JON S.
Customer did not leave a comment.Kurt W.
Your employees are very kind and helpful nice to go in a business and see a friendly smile Great Job.Dolores H.
Customer did not leave a comment.David H.
The employee that helped me was very nice and helpful.Diane N.
I am always greeted with a positive and professional person. Lindsay is such an amazing person to work with. Extremely knowledgeable and always smiling. I will definitely recommend this location to family and friends. Thank you!Preston O.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Josef W.
Customer did not leave a comment.ellen H.
Customer did not leave a comment.Daniel Z.
Can't say enough about this location. Great staff and very great experience! Thanks againGARY ROBERT S.
Clean the truck interiorDaniel Z.
Customer did not leave a comment.Alicia M.
Customer did not leave a comment.marc F.
I like the location due to the fact it's close to my location. What I did not like is the hours for in person rental. Uhaul.com is the worst experience I have ever had. I was on the phone for an hour and fifteen minutes with customer service support trying to get my rental. Had my daughter even come to help me. She too said it was horrible. I will never use uhaul.com again. Took the app off my phone. If that was the only way, I would go to your competitor.Richard F.
Customer service was top notch!John M.
Very helpful!will use you again,thanks for the great service!Ron T.
Customer did not leave a comment.Teresa G.
We were overcharged for a service we specifically said we didn't want. If I hadn't looked closely on the invoice and called for a refund, we would have just been out the money and thought that's how much the total truly was. This really isn't ok!Richard A.
Customer did not leave a comment.Todd S.
Make it a little less wonky.Kelyn M.
Customer did not leave a comment.Heramb B.
I was scheduled to pick up the vehicle at 1:30 and had to wait til 2:00 for someone to get there to help me.Teresa A.
Customer did not leave a comment.debbie V.
Good service, good locationElizabeth D.
Not one thing thank you very muchAngela V.
Customer did not leave a comment.Wendee B.
Aside from the website/application being a bit of a challenge the experience was great. Thank you.David S.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.Rodney B.
Customer did not leave a comment.Valerie H.
Great serviceBrandon S.
Perfect customer service!Jeanette C.
Tell the counter lady not to lie that she has equipment you needed and specifically called her and then when you arrive it's not available and I was the first customer in for the day.Vince H.
Customer did not leave a comment.laurie C.
Customer did not leave a comment.Janne P.
Customer did not leave a comment.Cheryl M.
Customer did not leave a comment.Tashina M.
Customer did not leave a comment.JIM S.
I am being charged for something I did not do. That someone had done before I got the it truck. And I will be reporting to the BBB about this matter. The app that I use was working will and took awhile for it to work and and when I was trying to Load a picture it was not working. I very upset about this matter and being charged for something I don't not do is unfair and you people did not do your job on Expecting your vehicles verywell. And charged a Customer damages that they did not do.Angela T.
I didn't originally realize that when I would return the vehicle, the store would be closed. I was not informed with what to do and I had to guess. The sign on your wall said to make sure you receive a uhaul final receipt, but I had no way of receiving one on the spot so I had to leave without one. This was a stressful experience and I would have appreciated a better rundown of the return process. Customer service was excellent and the woman behind the desk was very friendly and welcoming. If not for the returning experience I would have had no issues.Jason R.
Know and understand the third party vendors and how that process works. UHaul was very hands off, but offer it as a service on website. The front desk was very helpful and wishful they could help us in a more in-depth way. they know customer is left hanging.Heather L.
I mean i was given a vehicle â€œcleanâ€ there was a bunch of dirt already in the vehicle. Plus i had to wait longer than the reservation time to rentAdam R.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.Michell H.
Owner was quick to addres/resolve issues. Friendly staff.Andrea E.
Customer did not leave a comment.Luis R.
I get that you don't want to put a lot of money into equipment that isn't used every day, but you really need to insure it is running smoothly so your customers don't feel like your equipment will strand them between destinations! Tune ups are not that expensive! Mileage should not be the only indicator!Sharon V.
I ordered a utility dolly and furniture dolly for my move. Neither were left in the truck. Moving day is already rushed because the truck has to be back by a certain time. I spent almost 2 hours getting a dolly from another Uhaul store. The $14 fee for the equipment was refunded but there was a lot of time and inconvenience that was also spent as a result of this mistake.Charles K.
Some moving equipment reserved was not provided. However the company refunded me generously to compensate for the error.Daniel T.
Customer did not leave a comment.ROSE D.
The problem was with U-Haul dispatch not the location. I was put in a local truck that was literally unsafe for highway use. The steering was dangerous and unsafe.Todd W.
Customer did not leave a comment.DAWNE RIME G.
Customer did not leave a comment.LAURA N.
Customer did not leave a comment.Derek W.
Customer did not leave a comment.OBERT S.