I do not think it's this particular location that is an issue. Sure, the truck was absolutely filthy inside and out, but that's honestly a small thing for me. It ran and had gas. Fine. The app was nearly unusable, we arranged for a Friday evening after hours pickup, and were assured it would not be an issue for an authorized driver to come pick up the truck. The process of getting the truck took over 3 hours, ultimately we were encouraged to get it the next morning which cost us 12+ hours of moving and loading time, and customer service wasn't very helpful for any of this. One representative was exceptional but the others just told us to use the app, it would walk us through how to do it. After uploading my license 4 separate times and adding an absurd amount of references, our Friday night move started right before U-Haul opened on Saturday. 0/5 stars- would not recommend ever doing off hours pickup. Also whoever designed the app should be shot. Twice.Nicholas M.
Forest Grove Elm NSA
(U-Haul Neighborhood Dealer)
Forest Grove, OR 97116
- Mon–Fri10 am–5 pm
- Saturday10 am–4:30 pm
Special Operating Hours
- 5/29/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Forest Grove, OR 97116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Very happy with the customer service at this location the lady who helped me was fantasticJOHN A G.
Service at this location was excellent... professional and friendly.JON S.
Your employees are very kind and helpful nice to go in a business and see a friendly smile Great Job.Dolores H.
The employee that helped me was very nice and helpful.Diane N.