Possibly double checking that equipment has been loaded into the vehicle. Also, if the vehicles are going to be parked closely together, perhaps an employee should pull it out from other vehicles before turning over to the customer.Candace R.
Forest Grove Elm NSA
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Forest Grove, OR 97116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Only problem was that the windshield was very dirty.DARRELL LEE W.
Excellent staff engagement. She was incredibly helpful, pleasant, and knowledgeable. Well done!Carl S.
I arrived to pick up the truck at 9am and was having problems with the phone system. It did not send me a code to get the key. Staff arrived early and saw me standing outside and open the door early to help me. She was very helpful and made my day.March R.
I do not think it's this particular location that is an issue. Sure, the truck was absolutely filthy inside and out, but that's honestly a small thing for me. It ran and had gas. Fine. The app was nearly unusable, we arranged for a Friday evening after hours pickup, and were assured it would not be an issue for an authorized driver to come pick up the truck. The process of getting the truck took over 3 hours, ultimately we were encouraged to get it the next morning which cost us 12+ hours of moving and loading time, and customer service wasn't very helpful for any of this. One representative was exceptional but the others just told us to use the app, it would walk us through how to do it. After uploading my license 4 separate times and adding an absurd amount of references, our Friday night move started right before U-Haul opened on Saturday. 0/5 stars- would not recommend ever doing off hours pickup. Also whoever designed the app should be shot. Twice.Nicholas M.