Customer Reviews for Forest Grove Elm
(U-Haul Neighborhood Dealer)

67 reviews

620 Elm St   Forest Grove, OR 97116

(503) 359-1673

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(503) 359-1673

620 Elm St
Forest Grove, OR 97116

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service - Easy pick up and drop off. Definitely recommend!

ORIANA B. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Nothing 7

Ted H. 
Rating:
5.0

Always friendly and hpful. Site is immaculate.

Maggie A. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
4.0

Open earlier

SCOTT C. 
Rating:
5.0

Lindsay is a great representative of your business...thank you

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Clean interior

Matthew C. 
Rating:
5.0

Lindsay went above and beyond for us- making the Uhaul part of our stressful day incredibly stress-free. She is so quick, helpful and sweet! Give her a raise!

CORY JAY R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Cathleen G. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

NA

John A. 
Rating:
5.0

Great service easy to use and made it very simple to get vehicle and drop off quick and easy as well. Would recommend to anyone who needs to rent a moving van or truck.

Kevin C. 
Rating:
5.0

Great service as always! Thanks!

Erin R. 
Rating:
5.0

Great customer service. The gal was super helpful.

Misty W. 
Rating:
5.0

Excellent service. Owner was phenomenal to work with. I will always rent a U-Haul from this location going forward.

Andrew A. 
Rating:
5.0

Very friendly helpful staff

Tiffany J. 
Rating:
4.0

I booked a 14 foot truck The night before I needed it and it was confirmed it would be ready at 11 AM the next morning. 15 minutes before I was going to pick up my truck I was called and told that they did not have the truck on the lot and I'd have to take a van. Well the van won't work for me because I'm hauling furniture for my staging business my real estate business. So when I get there I now find you have a 10 foot truck so I took that instead but it made it so I had to make extra trips between locations. I am not happy. I sure hope the $50 guarantee reservation guarantee that you have takes care of my charges for today

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Aj H. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Lori A. 
Rating:
5.0

Great people and service. The lady who helped me, Michelle, was great but she was surprised uhaul had already processed my card since it wasn't supposed to be charged until I returned the truck.

DANNY LEROY S. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

They were awesome. Ready for me when I got there and helpful explaining everything. Really was a top notch experience.

Andrew W. 
Rating:
4.0

The dolly I ordered was not with the vehicle. I went back right away to pick it up but they were on lunch and the shop was totally closed. So I had to wait.

Kendra D. 
Rating:
5.0

First the equipment was clean a/c did not work. Second has nothing to do with Forest grove location. When a person sets up Reservation for pickup at a site two weeks in advance. U-Haul should make Sure what they reserved is the instead of having the Customer go to another town for the equipment the reserved.

joseph C. 
Rating:
5.0

Customer did not leave a comment.

Jillian D. 
Rating:
5.0

Ladies were very polite, helpful and friendly.

Cheryl V. 
Rating:
5.0

I was very pleased. Lindsey was the U-haul associate who helped me. She is awesome! She was very polite. She did everything she could to help me. She is a great asset for U-haul to have. On a 1- 5 star rating, I give her a 6. I will definitely choose U-haul for anytime I need to move or haul anything. I will also recommend U-haul to people I know.

susan J. 
Rating:
4.0

There was a lot of dents scratches that didn't have x's on them they had to take lots of pictures and once it wasn't marked

Jonathan S. 
Rating:
5.0

Great customer service at this location, moving can be so stressful and Linsey made getting the truck and returning it a pleasure

Sarah L. 
Rating:
4.0

The phone number for the location on the emailed confirmation is not in service.

Vanessa U. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
5.0

Best U=Haul location in Washington County

William B. 
Rating:
4.0

Just keep doing what your doing!! Job well done.

Arthur Q. 
Rating:
5.0

Customer did not leave a comment.

Victor T. 
Rating:
5.0

Jason is awesome.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Sheldon B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The staff was very friendly and the check-in/check out process was very quick!

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

roger R. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

nothing

charles w B. 
Rating:
5.0

Great customer service

Mimi B. 
Rating:
5.0

The inside of the van had not been swept out. There were leaves, tree needles and cedar cones left inside. We had to clean it out before use as we were moving a piece of artwork that needed to be kept clean.

Jean S. 
Rating:
5.0

Nothing to improve here, staff was very friendly and helpful with the 24/7 pickup as I picked up my truck 2 hours before the location opened up ??

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Marianne H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Great customer service.

Carolyn A. 
Rating:
2.0

They didn't have all the equipment I rented, but in the end rectified the situation. A bit frustrating.

BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

Carl V. 
Rating:
4.0

Your check out system was very clunky a no d did not work well. It would not take the ending milage. Finally found a work around but it was a pain.

Jim P. 
Rating:
5.0

The only glitch I had was trying to contact, the morning of reservation, location to confirm and move the pick up time an hour. I got every call board and they don't know a thing or can even pull up the reservation. I finally got a number for someone to give a message for a call back.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

Xin G. 
Rating:
5.0

Excellent service at this location- easy check in and check out. Much appreciated

Robert D. 
Rating:
5.0

Customer did not leave a comment.

alden C. 
Rating:
5.0

Fast and friendly service.

Scott N. 
Rating:
5.0

Customer Service person was excellent! No surprises, equipment performed perfectly - easy to drive and 24/7 return procedure was simple! Will definitely use again when needed.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

How did actually experience so just keep up the good work

Kelly K. 
No reviews have been submitted for this location.

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