Customer did not leave a comment.Nicholas K.
Customer Reviews for Forest Lake Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff that I interacted with was friendly and helpful. They kept me informed and returned calls promptly. I'd say well above average. Truck was in good shape, however there was a significant problem...the left front tire was nearly flat. Since this was an "online" pickup before site hours there was no one to talk to and no way to get it corrected. I called to see if this had been noticed and, apparently, this site does not verify truck maintenance or, in this case, safety. I had to drive to another location where they took care of the tire for me. That means I had to drive about 30 miles on a front tire that had just under 40lbs of pressure in it versus the 110lbs required. That's not just low. That's flat.Jason M.
Good peopleâ€¦ very friendly and helpful.Jim and Donna C.
Customer did not leave a comment.Anna S.
Customer did not leave a comment.Meghan C.
My authorization for online check-in was not completed by U-Haul prior to my arriving. I had to call a representative to finalize my ability to start the check-in.Keller L.
I had poor cell reception where I picked up the truck. The app doesn't work without a good connection. I was not informed that I would have to provide additional contacts, a passport or lease agreement ahead of pickup. Then they call your additional contacts to authorize your pickup. If you haven't informed people ahead of time of the call and have them answer, uhaul won't give you authorization. Before getting authorization, I had to wait 8 mins to be connected with an agent, then over all the authorization process alone took 20 mins. The rest of the pickup was pretty easy if you follow the steps. With my experience and poor cell reception in the area, the mobile pickup process took almost an hour.Callista M.
Customer did not leave a comment.BARRY S.
Again friendly, helpful and ease of drop off. Highly recommended!Jim B.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Kirk L.
The customer service reps I needed to speak to were friendly and knowledgeable. The online pick up and drop off went smoothly. The instructions were well written. I have used Uhaul quite a bit in the past 3 years and I would not shop around. I've received excellent service. Thank you.Kimberly A.
Customer did not leave a comment.JAMES H.
Excellent customer serviceTim S.
Very friendly staff! Would be nice if more trailers where available in the southern metro area, however.Brett H.
This is a mini storage facility that offers U-Haul rentals as a side business. I dropped my trailer off after regular business hours and there was no location marked to indicate where to park it. That would be a nice improvement.Thomas V.
Customer did not leave a comment.GEORGE L.
Mobile pickup was difficult because I usually don't allow websites to have access to my location data on my phone. I was not allowed to proceed until I figured out how to change that setting on my phone which took a while. I would prefer the option to choose from a map view which location I am at.Thomas T.
Scheduling was hard but pick up was easy.Jason D.
The truck was clean but smelled of cigarette smoke. Drive 3 hours in the rain with the windows up. My son had a hard time breathing after a while and we both got really bad headaches. The online reservation and online pick up was very smooth and easy to use.Jay J.
Let them be able to drop off the trailer at a different location I asked if I could leave it in Pine City and they told me know it would cost me way too much to do that and that was me calling the U-Haul number very disappointing I had to drive back down to Forest Lake to bring it backCarrie M.
Easy transaction and superb customer service.Tim S.
Put a trailer jack/wheel on the trailer. It's almost too heavy to lift on to the ball for one person. Thanks.Terrance D.
I requested and paid for a dolly and there wasn't one in the truck.Deidre H.
Able to pick up my trailer in the shortest amount of time that I have ever rented a piece of equipment. Your online process to speed up the rental process is excellent and easy to follow. great experience with people at Forest Lake mini Storeage.Jerome B.
Customer did not leave a comment.elise H.
Customer did not leave a comment.Eric A.
Customer did not leave a comment.Kyle I.
Customer did not leave a comment.MONICA G.
The gentleman helping me out did fantastic! Made sure my rental was charged accordingly.Matt B.
Customer did not leave a comment.donna E.
I ordered a dolly and there wasnt one in there for me... made my moving really difficult. You guys still charged me for the dolly too. I want my money back for that dolly :(David L.
The staff was incredibly friendly and I would definitely recommend their services to my friends and family.Tom D.
We went to a total of 3 different. Location due to the first two places forgetting to leave the keys in the lock box. We drove further and further out. It was ridiculous and so frustrating. I was late to my pick up appointment for my sofa. I spent more gas traveling to the next two cities to finally get a uhaul. Each time we got moved the truck go bigger and bigger which we didn't need. We wasted a total of 2 hours plus on this and all we are getting. Back is a $50 refund . Not happy about our experience at all.hoo Y.
My reservation was completely cancelled less than 24 hours before my pick up. I had to repeatedly ask for other options before I was offered a truck, not even the right size, over twenty miles away. I was promised not to have to pay for gas, I was charged for it afterward. Horrible experience, would not recommend. Very unhappy.Alexander A.
Your people who are going to be renting them out...need more info!Garrett L.
The tire keep going flat so i had keep stopping to put air in it with my kidskatheryn G.
Forest Lake Mini Storage has no equal!! Easy transaction, stupendous customer serviceTim S.
Customer did not leave a comment.Daniel K.
Customer did not leave a comment.Peter D.
Customer did not leave a comment.Terry F.
This guy was great! He gave me a ride home after I dropped off the truck. Would have had to walk five miles! Nice guy!john W.
Very friendly and helpful !steve D.
Customer did not leave a comment.joe S.
Customer did not leave a comment.Joel E.
U-Haul needs to offer a discount for customers using them more then once a month!Chad M.
Very knowledgeable, and they were aware of what happened to the tow dolly. Very nice and friendly.Patricia W.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.JOHN O.
Nothing, no improvement necessary. The staff was wonderful, knowledgeable and very helpfulNancy B.
Everything went easy.Rose S.
they go above and beyond customer service. friendly and very courteous.Terry A.
The biggest problem we had was with the online check in and drop off. Instructions weren't clear with regards to the importance of enabling tracking and how/where to drop off the key.Bette G.
The Guy's and Girls at Forest Lake Storage are the best ! No need for any changes, Thanks, GaryGary B.
You are on your own returning the equipment with vague clues where to drop. This is an unatttended storage siteAndrew L.
Customer did not leave a comment.Becky H.
Service was good.Aidan R.
Customer did not leave a comment.christopher L.
Truck was fine. The trailer was broken on the tongue. I was transporting a valuable cart and the guy in lady lake drop off site couldn't believe that it made the trip without breaking and wrecking my golf cart. Not good at allJohn S.
Great equipment! PERFECT for my move. Thank you!Jon O.
Customer did not leave a comment.dan K.
Customer did not leave a comment.Leo R.
Customer did not leave a comment.Gordon B.
Customer did not leave a comment.Marcus G.
Business was closed (after hours) when I dropped off.Jamie K.
Equipment nice and clean. Personnel extremely professional and courteousTim S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Michelle H.
Everything went very smooth and i was pleased with the service. Can only give 4 stars though because it was very difficult to get ahold of anyone for questions. When my rental location was changed due to equipment issues, the number that was left for me to call with questions, led me to a generic line where no one knew what I was talking about. Very frustrating.Rachael A.
dropped off after hourspaul P.
Saturday morning service would have put this at Excellent, although it worked out okay for this particular rental event.joann P.
The employees. Were very helpful. They answered all of our questions. I would use their services again.CHERYL J.
Customer did not leave a comment.Paul B.
Great customer service! Super Friendly & professional. I've rented from 2 other UHaul sites in Forest Lake and Forest Lake Mini Storage is the Best!Mary T.
Fantastic customer service, ease of location.Tim S.
Great service and was convenientRobert E J.
Excellent customer service!!!JOSH H.
Customer did not leave a comment.Michelle P.
The place in Forrest Lake was fine- EXCEPT - my reservation was made and confirmed at a pick-up in CENTERVILLE, MN. I did this because they had extended hours and was close to my sister's house. The change forced me to have her go to the Forest Lake location and pay for it before they closed. When I got there to pick it up (20+ miles out of the way) there was no extension for the electrical so I had to go to a nearby Wal Mart and get one. This was a large inconvenience.Tim B.
Manager Tim was very helpful in getting me the appropriate quote.Kristina H.
Customer did not leave a comment.Chuck K.
Super nice and pleasant to deal with!JASON W.
The person renting the truck could not get the insurance charge off of the bill. I ended up with insurance that I didn't want.Joel L.
Terrific customer service and locationTim S.
Customer did not leave a comment.Russ A.
Customer did not leave a comment.Paul B.
Easy accessibility and terrific customer service.Tim S.
Customer did not leave a comment.Mike L.
Since I was experienced with hooking up a trailer, everything went okay but I would think some people might need a little help. Maybe one has to ask for help, I didn't need it but I can't remember if help was offered. Otherwise everything was fine.richard S.
Customer did not leave a comment.RENEE S.
All goodGREG F.
The forest lake Location was great. I spoke to a lady on the phone, she was very kind and nice to work with. The man that was there when I picked up the uhaul, made me feel like I picked the right place to rent. He was very friendly, and took the time to walk around the vehicle with me.james J.
Customer did not leave a comment.mike M.
No complaints. Excellent service. Had me up and going very quickly. Used a car transport trailer. Very impressed with the trailer. Light and towed very smoothly. Loved the integrated ramps and tie down features. I liked the bias ply tires on the trailer. Tracked very true and straight.joe C.
Customer did not leave a comment.Peggy B.
Very friendly and accommodating service, good equipment. Fair price. Great experience.WILLIAM F.
Customer did not leave a comment.Peggy B.
The truck was running rough and became hard to get over 55 mph. We had to drive on the back roads. The cab was very clean and we had friendly service though! Worked out just fine!Monica D.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Kevin G.