U-Haul took me over 60 miles out of my way in the U-Haul to get a trailer that would work with my car. Then when we got the equipment it was rusted and I have a video of us trying to crank it down and took 3 people to raise it up so we could take the trailer off of the truck. This has been the worst experience I have had with U-Haul!!! From the reservation for the truck and the trailer, to getting the truck and then the trailer was reserved for pick up with 2 different locations in WV, to going two different places for the trailer we needed for our car and the condition of the trailer was horrible! I want a full refund for the truck and the trailer and the money for taking it to the wrong drop off location due to the idiot in Fort Ashby WV. I have used U-Haul my whole life and never had this much trouble with U-Haul!!! And my husband and I have been trying to get someone to help us with a refund and we are getting the run around!!!!! Horrible customer service experience all around!!!
SUSANNE L
Customer Reviews for Fort Ashby Camper Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy excellent customer service and I will be using them again in the near future
KELSA CGreat customer service
Randal BNo issues with the rental company but my issues is with uhaul it’s self.. we rented a uhaul from a different location and on the morning we were to pick it up we were told it wasn’t available and the only thing they had available was a smaller size but we had to drive the opposite location to get it. Because of uhauls mix up we ended up needing more trips and driving more miles so we were charged more. Plus I asked not to get the $15 coverage and was charged for it anyway so what should have been a $79 trip ended up costing me over $130. Very disappointing!
LACON CThere was some dirt in the hauler. But we swept it out . No big deal .
Cristal WVery satisfied!
Trisha SI appreciated your friendliness and helpfulness! Thank you!
Mark JAdd a drop off box and sign for customers.
Paula TImprove some things in your computer system to speed up the process.
Roger Csee comments above
Harry NCustomer service here was excellent.
Shirley Bnot all lights were working on trailer and rear chain was broken. also trailer was in a accident at some point causing the tire to drag on the tire when turning right.
William BSizes on the trucks would help when you see them so you can tell what size you are looking at when looking to rent.
Darren PGreat experience as well. Courteous and quick transaction.
heather bGreat customer care!
Anthony CWe have used Fort Ashby,WV a few times for pick up and drop off. Always friendly and eager to help.
Janice SBest customer service I've seen in a long time. Great people.
GENE CI was charged a deposit of $50 on pick up and never refunded on return. Contract was marked as paid in full and no deposit taken! What a huge rip off! The chain came off trailer while traveling down road, looks like it was damaged and needed to be replaced. Needless to say I am not very happy!
William BVery courteous and great attention to detail and accuracy. This is a great small business that deserves the community’s support.
Patricia EVery pleased with the drop off. All went well.
BEVERLY HNothing everything was fine
Debra WI ordered a appliance dolly and just got a regular dolly that I couldn’t use
CLINTON FWonderful
albert pEverything was in order! The owner’s daughter assisted me in hooking up the trailer and explaining all the operations!
Brian FThe uhaul was not clean before I used it. It didn't stop me from doing what I needed to I just don't like the feeling of them thinking it was possibly me who made the inside a mess. The headlight also kept flickering on and off. Used one headlight the majority of the time
Shelly SThe Ft Ashby Camper Sales was great! The trouble was with Uhaul, their computers would not update and sync with Ft Ashby and kept sending me messages that had the wrong truck size I had ordered.
Linda DTake better care of yourcustemers
john wClean the trucks out!!
Kaleb HHave a hand truck include in the truck rental or the option to have one for free if needed.
William DAs always the service and especially the experienced staff cannot be beat!! I've always received great assistance and can't imagine that to ever change!! Thank you very much! !
ROBERT SI was charged for insurance that I didn't want . I think shouldn't have been charged 20$ and all the milage due to the location being so far away from me.. The keyser Location is a lot better , they know how to use the computer and take care of the customer's.
Christopher FOne of the best rentals I’ve had. Quick, friendly and no hassle!!
Kim Bthe trailer was clean and well maintained on the inside but the outside was not.
Philip STruck was pulling to the left when driving. Brakes locked up on one time.
dan nThe staff was professional and went way beyond call of duty. My reservation was made at 4:30 p.m. and the store closes at 5:oo p.m. They stayed late to accommodate my late arrival caused by an error in adress listed on the www. My web search for the Ft.Ashby uhaul location targeted an address which is several miles away from the actual uhaul rental location. I called customer service to relay this problem and was told that it was Google's problem and not Uhauls, and that I should complain to Google. Seems to me that this would be a common problem and worthy of uhauls attention since the staff at Ft.Ashby said that many customers experience the same issue with locating the rental location for over a yearr now. On my return trip, we experienced a tire blow out on the trailer and a near blowout of a second trailer tire. After a 4.5 hr delay we were back in the road. The roadside assistance technitian commented that the trailer was in desperate need of service. I would like to know if uhaul would compensate us for this in anyway since our trip was extended by nearly five hrs on a work night causing considerable hardship the following day. Thanks for the opportunity to share our experience.
BERNARD HThe employees were great and found a blown fuse I had in our truck Great help , very experienced.
Charles K