Customer Reviews for Fort Gordon Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Gordon Self Storage

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Cleresa J.
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Customer did not leave a comment.

Don D.
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Was required to hook up tow trailer with no assistance from u-haul personnel and then told to photo hook up and send to a number they gave. Trailer was in a field cover with tall weeds. Horrible. Horrible.😡Would not recommend this place to anyone. They complete paperwork and then you are on your own.

Mathew W.
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As the customer, I was required to lift the tongue of the 6x12 trailer and attach to the hitch on my vehicle. I was told by the u haul staff they were ' not allowed to help'. I have trouble understanding how uhaul can rent me equipment but require me and do the job of the employees. There's something called customer service and this place completely misses the mark.

William P.
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Customer did not leave a comment.

Latoya N.
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First u haul place they sent me to wasn't open. They stated I could pick it up at 8 but the place didn't open till 10. So had to return back but they still wasn't open

Michael J.
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Customer did not leave a comment.

David B.
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The cabin of the truck was dirty. I had to clean and disinfect. I ordered 12 furniture pads and was told they were out of them when arriving. We had to get from another source. The truck itself drove extremely well without any issue on our drive from Augusta, Ga to Providence, RI.

Paul H.
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They need to put a UHaul sign out front. Trucks are parked across the road, so it is confusing.

Steve M.
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We were short one moving blanket in our package, so we had 11, rather than 12. And the location was closed by the time we realized it to call. Luckily we had a regular old blanket of our own to use.

Robert A.
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Customer did not leave a comment.

Legenia B.
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Nothing this store is excellent.

Deshaun J.
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Customer did not leave a comment.

Jani X.
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Kelly was very helpful and polite!

Alie B.
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Customer did not leave a comment.

LeighAnne U.
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Staff was extremely helpful & very friendly, I will use this location again soon, as well as recommend them to everyone. Thank you Ladies

John F.
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This location was amazing!! I highly recommend everyone to do business with theim!! They were absolutely awesome on customer service!!

Herman S.
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Each time I've utilized this location the customer service has always been the best.

TAHITI B.
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Inspect the trucks with customers.

Sandra B.
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Customer did not leave a comment.

Walter P.
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Flor mats dirty but not bad.

Tricia R.
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Customer did not leave a comment.

anita A.
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Customer did not leave a comment.

Samuel R.
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Great experience. Very happy customer.

Kristy B.
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Customer did not leave a comment.

Andrew M.
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Customer did not leave a comment.

Mark M.
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Customer did not leave a comment.

Renata R.
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Customer did not leave a comment.

Clinton V.
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Customer did not leave a comment.

Rebecca B.
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Well, there was one hiccup when i was supposed to be listed as 24-hour pickup but wasn't, so i had to wait until the office opened, which put me at risk of missing my movers. Other than that, my experience was really good.

Delores B.
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Great location.

Jonah N.
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Customer did not leave a comment.

JANISE H.
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It was 25 minutes away from my destination. When I asked about miles overcharged they said I was already charged and wouldn't be credited my overage, exact opposite of what the owner told me at pickup. I've used Uhaul many times this was terrible customer service.

jackie W.
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Customer did not leave a comment.

Jacquline Y.
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Customer did not leave a comment.

Ruben R.
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Professional, Kind and very good customer service!

WENDI N. | Overall Experience |
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Great Service !! The location is a little dark, but overall I would definitely use this location again!!!

TIMOTHY D.
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Have equipment in the vehicle ready to go per contracted time.

Elizabeth W.
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Trash in back of truck and cab was not clean. This was not pick up location I requested and confirmed. Attendant was nice and all but did not check out truck with me; granted it was raining. No one else was there so she was not that busy.

Kevin B.
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Customer did not leave a comment.

madison H.
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Customer did not leave a comment.

Carmen L.
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Sales staff to be better informed/communicate because they removed equipment from the truck before it was taken off my check in and had to wait even longer than usual.

Melissa W.
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Customer did not leave a comment.

Fredrick H.
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Customer did not leave a comment.

Emilie M.
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Michele & Herb!

SEAN M.
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Customer did not leave a comment.

NICHELLE C.
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Nothing, the customer service was outstanding.

Emilie M.
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Customer did not leave a comment.

Saul A.
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Very convenient location close to Fort Gordon, there are no negative comments.

Craig T.
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Customer did not leave a comment.

James R.
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only issue was that I had asked for the smallest trailer but got a 5X8. did not realize it till after the move.

Jose C.
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Customer did not leave a comment.

Melvin M.
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I went on line to reserve a 10ft truck not knowing they don't come with a ramp. When I went to pick it up I told them I was just going to pick up tool box . U would think they would let me know that they don't come with a ramp after me specifying, but no and I couldn't even my money back so I can go somewhere else to rent the proper truck because they didn't have one in stock... I was gping to rent a storage unit for my box there and Im glad I didn't !!!! I bet if it was them that didn't get the service they needed they wouldn't raised hell for their money back, I didn't argue the issue I just walked away.....

Cierra D.
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You are doing great!

ANTHONY M.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

gloria B.
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Customer did not leave a comment.

Geoffrey R.
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Reserved a truck and an appliance dolly. Equipment was not there, even though it was guaranteed. They couldn't locate it, I had I call other places myself. And to top it all off I have been double charged and it STILL hasn't been fixed. I am completely disappointed and feel scammed by a company I'd usually trust. Please contact me about this.

Joseph C.
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Equipment sits in a field and the trailer i rented seemed to be a marking spot for animals as it stunk of urine. I washed it before loading.

Michael H.
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Customer did not leave a comment.

ANTHONY M.
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Customer did not leave a comment.

SHAWN G.
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Customer did not leave a comment.

brian D.
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Nothing, very good.

Nomar D.
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Customer did not leave a comment.

MARY P.
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Customer did not leave a comment.

Dennis R.
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Customer did not leave a comment.

Ken P.
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Great service

Ken P.
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Great customer serivce

Cynthia J.
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Customer did not leave a comment.

Cynthia J.
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Customer did not leave a comment.

Bryan H.
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I dropped the rental truck off after hours. The facility look nice from the outside.

jerry P.
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My experience was great. No issues at all. Unfortunately I had a death in the family and had to keep the truck an additional 13 days as I had to go out of town. The extra charge for those 13 days combined with the money I had to spend for the family emergency put me in a slight financial hardship. Any help with reimbursement of any kind would help me tremendously!

Joel K.
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There were lots of weeds in the dirt lot where the trailers are located which made it somewhat difficult to get through. Also, no one was available to help me hook up the trailer.

john B.
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I arrived and two women were behind the desk, a man entered and stated they have no blankets and went to the back. After completing the paperwork I requested assistance since I was by my self and 60yrs old. They said they could not because one them had a prior injury. Neither one of the women would get up from behind the desk to even help me back up or check the lights. I left without knowing if my brake lights worked. I have never rented a uhaul where the attendant refused to assist, at all!!! Uhaul has the market for renting trailers otherwise I would take my business elsewhere. I will never use this location again!!! Nor should anyone else!

Kim W.
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Customer did not leave a comment.

Greg G.
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Great service, friendly folks

PATRICK R.
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Customer did not leave a comment.

Wanda M.
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Customer did not leave a comment.

Barry D.
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Sign to park return rentals across street. I noticed after I made the key drop after hours.

JAMES C.
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Customer did not leave a comment.

gerry F.
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Customer did not leave a comment.

RICKEY E.
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Customer did not leave a comment.

GABRIEL S.
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The two lady's that attended me in this establishment are really nice and they help me to get part of my situation straight.

Scott G.
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Customer did not leave a comment.

Kristen P.
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Customer did not leave a comment.

CHARLIE B.
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Customer did not leave a comment.

elise F.
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Nothing

Alycia S.
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Customer did not leave a comment.

Emily M.
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Customer did not leave a comment.

Florine M.
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Customer did not leave a comment.

Leiaghen U.
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This has been the best quality customer service I've ever experienced! And the costs were excellent as well!

Christopher W.
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Customer did not leave a comment.

Charles B.
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After I checked in, they said the trailer lot is across the street, you leave it there. No indication of a place to put it there and no one to help disconnect it of place it.

DEYSHUAN S.
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Customer did not leave a comment.

Adam F.
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Customer did not leave a comment.

Trevan B.
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Customer did not leave a comment.

Michael F.
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Customer did not leave a comment.

Steven F.
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Outstanding service and extreme professionalism.

greg B.
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Make sure they understand what hitches they have for rent. When I asked if they had anything for rent she was unsure. I purchased one before I showed up to pick up my trailer however she had one to rent. I would have saved $35.

John S.
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Customer did not leave a comment.

Ronnie M.
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Customer did not leave a comment.

Mathew L.
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I did not get the utility dolly I had ordered.

SHAWN C. | First Impressions |
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Excellent staff, cost effective, clean and secure. Only negative is you must use locks provided by the facility and not your own.

No reviews have been submitted for this location.

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