The gentleman told me to just park it and he would check it in. I dropped off the trailer on Monday morning and it wasn’t checked in till Thursday.
Maria M
Customer Reviews for First Choice Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was free of debris but it smelled like a dog urinated in it. I had to wash out the interior prior to loading. I brought that up to the servicing agent at the time of pick up but he could not smell anything.
Judith RGeographically can find closer locations. This one had shorter hours, closes early. Online, very little presence. Search engines sometimes fail to mark it as uhaul. Looking at it on maps or satelitte, not very reassuring that it is the correct place to stop.
david wThis was a really nice location other than my paperwork had us dropping off at Blue Sky Storage 1/2 mile away. They at least had dollies, pads, boxes, etc. Not that we needed any of that on the return. Man was very nice to deal with.
Robert SWe were bitten a lot by fire ants that seemed to have taken over the truck. We are not sure where specifically they were coming for but they were on the window shield and everything. It was a very uncomfortable ride.
Lyndsey NThey were supposed to open at 8:30. Arrived at 8:15 by 9:15 no one showed
fred lFirst off, I went to the location I was emailed and wound up having to drive to another. So, that wasn't great. Very small and out-of-the-way operation, so I did not expect much to begin with... and yet I was still underwhelmed. The guy that worked there was with another customer, yet did not acknowledge me at all. I stood 15 feet from him, he walked right by me, and did not say hello, I'll be right with you, nothing at all. Did not even make eye contact with me. Kinda weird and anti-social. A simple 'Hi, I'll be right with you' takes 2 seconds and goes a long way. The printer might be from the late 1990s because it took about 5 mins to print out 4 pages. The wiring harness on the trailer was broken (left turn lights wouldn't flash) and I had to fix it myself. The guy just walked away while I was working on it and did not return. Did I mention that he's a bit of a weirdo? Because he's a bit of a weirdo. Honestly, it was the worst experience I've ever had with U-Haul. I kinda felt bad for the guy but he needs to learn to at least be somewhat personable. There was also a tube television in the lobby. Perhaps this 'store' could double as a technology museum.
Larry LFront tire was worn down in one spot so the ride shook us for 2100 miles
Forrest TThe man was very nice
Michael BThe equipment was clean but the truck needed a front end alignment desperately. I understand thatvthis is not the fault lf the location but, I spent the whole trip with the steering wheel sideways and struggling to keep the truck straight down a busy highway.
Daniel TLocation looked abandoned, minimal signage, and the desk attendant seemed preoccupied with other matters.
JASON OAlways nice.
Charles SNice pleasant return.
bradley bI'd say the first thing you can do is rent me a trailer with working turn signals and brake lights. I asked before I left the lot if the lights on the trailer worked, the guy said "That's a good question". I had to have the trailer so I took it anyway but the only light that worked was the left turn signal. Come on U-Haul, I expect better from you.
william dFrom the moment I walked in I felt unwelcomed; this place is a total hole. I wouldn't ever rent equipment from here again. The trailer itself was terrible too - anywhere in the 45-60 range and the trailer shook my Expedition very badly.
Jason HSmall shop, but you can tell that the owner and staff truly cares about the customer! This First location is a great place to grab a uHaul from.
Luke MThe representative was very rude very short and honestly did not want to be there would not take the time to show me how to do the self checkout. I explained that I did not understand. I will never rent from this location or recommend it.
STEVE MA clean vehicle would be nice, windshield and wipers were covered in dirt and tree matter. More moving supplies being available In store.
RONALD PThe employee who helped me was super patient and kind. Super helpful as well .
Vanessa LLocation was easy to get to, right off Gordon Highway. Customer service was exceptional. Representative (I think it was Mike) hooked everything up and made sure I was familiar with the trailer. The equipment was in great shape, although the ratcheting tie downs for the tire straps were starting to show some use. Would definitely rent from this location again.
Jeffrey WMore lights when Dropping off at night
Donna LNext time if the gas hand should be where needs to be
Karisma WOwner was very helpful in choosing the correct trailer for our needs and it was perfect.
john bTook long to get truck and did not have all blankets asked for
Patrick MPoor customer service . I will never use uhaul again.
Bernard MN/A
michael jThre trailer I rented was in great condition except fort one thing. The hook up had an older connection and I was unable to connect the lights unless I purchased an adapter for it. I understand this is a business but I believe that an appropriate adapter should be supplied for the customer depending on which connection they have. It's only right and is abiding to the safety of the customer and the equipment they are renting.
Keith LExcellent customer service
ANTHONY BCharged me 22.26 when I dropped my truck off then received a call from uhaul saying that they didn't receive the truck
amanda dNothing.
gene aTruck's interior was dirty and the windshield was dirty.
cynthia rThey were very cordial. They answered all our questions and provided great service for a smooth transaction. I'm very pleased with their service.
Juan Pfast, friendly and efficient
Charles PThe owner was knowledgeable and helpful. I chose this location due to its proximity and had to do my own research because the Uhaul website said there was no availability when there was. Glad I chose this place!
Michael ACustomer service was outstanding. This is the best uhaul in the area.
Amanda YThey gave me some information that I should have been provided in Memphis before I loaded my car on the dolly.
Les PMike is the BEST!!! His customer service was AWESOME!! So helpful
Phoebe WNothing! Absolutely great service with very knowledgeable staff! Thanks.
purvis wThis location is by fare the best location I have rented from. The owner was vary thorough and explain everything I needed and very helpful make sure you choose this location.
jonathon bThe service at First Choice Auto was above and beyond my expectation. The owner made sure I was comfortable with the operation of the truck and made sure the trailer and vehicle were securely and properly connected.
jamie rdealer was professional
raymond ppave the entrance and trailer location
Eldridge WNo comments, very satisfied with their service.
Mack SVery friendly and helpful.
John HThe establishment was very poor in appearance, equipment was dirty, and the ability too print contract wasn't established. The customer service was rude. When I called to notify tardiness to pick up trailor the clerk kept cutting me off.
Teresa BRent me a truck that is big enough to fit everything I'm moving.
jeniffer sbe more upfront about coverage for different policies.
NANCY AThe service was great, there isn't anything that needs to be improved.
Cassandra DGood Customer service.
Lowell TThe trucks dash lights did not work but I did not find that out until I was driving at night during a rain storm.
Frank T