Customer Reviews for Fort Knox Mini-Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Knox Mini-Storage

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Doug H. on

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Vincente P. on

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Got what was showing on their website. In and out in no time. Quick service and courteous.

Andrea S. on

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David D. on

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Lanson U. on

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Good experience.

Doug C. on

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Robert F. on

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TASHI T. on

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good customer service

William L. on

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Nothing , Just keep up the good Service.

jonathan P. on

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Your employees need to understand that customers have things to do so if your establishment is open at 8 am you need to be open if not you need to compensate your customers when it’s not there fault.

Harold M. on

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It was a #1 for me

tuyen T. on

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Jevgeni B. on

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The manager who served me at this location was super great and provided outstanding service!

Rick A. on

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Received very good service from your folks.

Barrett L. on

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Gary W. on

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Things where great.

MASON Z. on

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Josh was excellent, knowledgeable and more than helpful when explaining the fees and charges. Will definitely be back if we plan to move again

Ileana N. on

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Good staff very helpful

Michelle F. on

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Best U-Haul experience EVER! Fort Knox Rocks!

KAREN H. on

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Eric R. on

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andrew B. on

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They helped me with getting a second vehicle the same day.

Rommel R. on

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Christine D. on

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Heather L. on

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Doing great at exceeding in customer service. Thank you.

Craig B. on

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jan V. on

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scott M. on

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The online registration process was ridiculously long. Plus the attempt to add upcharges/equipment was frustrating! The 'no I do not need this" link was moved around (and tiny) on each page differently. Felt very deceptive like I was being tricked into adding things I did not want...took forever to navigate through it all. I would not recommend it for anyone wanting to do a quick local move on those counts alone. But this was not the locations fault at all...

Michael A. on

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Iosif B. on

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Mary M. on

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Excellent customer service! Thank you!

David P. on

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Iosif B. on

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Juan M. on

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Thank You

Shawn B. on

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Victoria N. on

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I had made a reservation at a different location and then I got a call that I needed to pick up the trailer at this location. I got to this location and was informed they did not have a trailer hitch, which was on my order, and I had to return to the other location to pick one up. After that I had to return to this location again to pick up the trailer, which was not installed safely so I ended up going back to the other location one more time to get the hitch flipped over safely. Also, the fender was bent to the point that it was 1” from rubbing the tire.

Stephanie C. on

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employees at pick-up and drop-off were both really VERY nice and friendly and efficient too !!!! both a delight to work with !! can't often say that of customer service these days .... KUDOS !

gene L. on

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Very good customer service. No problems encountered.

Gabriel D. on

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They charged us for extra miles that I have no idea how we could have incurred. It would have been almost 3 extra hours of driving, which we did NOT do!

Kaylee-Shaye P. on

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Quick and efficient, thank you!

JASON D. on

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Rommel R. on

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Lieha B. on

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Doug H. on

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Mary M. on

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The unit is clean and sturdy, with plenty of choices, and the price was more than right. The staff is friendly, helpful, really responsive and could answer all my questions knowledgeably. Great place.

Sharon W. on

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Everyone was super nice. Great experience ! Will return to this location!!!!

Paul B. on

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Stop nice and diming people and only having a quarter tank of gas so you have to fill up twice. It's much cheaper and easierto have a professional company do it themselves with their own equipment. I got charged 6 extra miles.... The 6 miles I needed to return the damn truck.

Sydney M. on

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I made a reservation for a 1 way trailer w/ free storage month at a separate location over the phone, and somehow this one was made. Could not cancel this reservation and was still charged a fee

michael M. on

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Tracy J. on

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David H. on

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Frederik E. on

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rodney R. on

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Very helpful staff at this location. Ended up being cheaper than originally quoted. Thank you very much!

Neil W. on

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aletheia Y. on

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Sean H. on

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I have had occasion to rent a moving truck and storage space at this business twice in the past month. The service is excellent and the facilities suit my needs quite well.

Rommel R. on

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Aila B. on

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Rommel R. on

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Richard B. on

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Carla M. on

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Rommel R. on

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Carole S. on

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Very friendly and efficient clerks. They made it easy and fast. Thanks

Sean H. on

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The service agents I worked with were professional, friendly and very helpful.

Douglas C. on

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The person who helped us at the counter was very friendly and helpful. His name is Joshua Baker.

Rebecca F. on

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Jason B. on

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Everything went smooth so I have no fed back on what can be improved

Rommel R. on

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Marie M. on

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Tse W. on

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Kat R. on

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randy R. on

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They were top notch very good service and very informative

Rommel R. on

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JOSH B. on

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Rommel R. on

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David W. on

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The gal on site was friendly. Knowledgeable and quick

Fumiaki K. on

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MITCHELL M. on

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Everything was perfect from reservation to pick up and return. Outstanding rental location...Way better than most UHaul Locations as far as service.

PHILLIP S. on

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Great place to rent a u haul truck they always have great customer service skills

LOREN S. on

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Everything went smooth. Employees at Fort Knox mini storage were very courteous and helpful.

Rommel R. on

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David C. on

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Peter K. on

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Great customer service.

DARREN D. on

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Abel T. on

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Don M. on

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Aaron B. on

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Quick and efficient rental experience

Rommel R. on

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Anthony B. on

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This is my new u-haul place. Friendly folks, easy transaction.

Gregory W. on

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PAUL W. on

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Dorothy H. on

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Zach and the rest of the team at this Uhaul we’re very friendly, professional, and accommodating.

Aaron B. on

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Best place to rent a trailer, and I rent a lot of trailers.

Kenneth B. on

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The computer system changed the price significantly from my original reservation price. Agent had to manually correct the rental agreement.

Vlad I. on

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Offer more mint candy at the check in desk. Jkjk lol the service was perfect!

Eric C. on

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Joel W. on

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This is an excellent location with even better staff and equipment. Thank you Fort Knox!

kim S. on

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All I did was drop off the equipment after hours

Erika S. on

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Vance K. on

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Your place of business is just to far from our place . Thank you

HARLEY F. on

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Awesome guys at the frint counter.

MACKENZIE P. on

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The staff was so friendly and helpful!

Patag X. on

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Wouldn't want to rent anywhere else!

Cristina M. on

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Very friendly

Richard G. on

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They informed me they were not a "true" U-Haul facility and they would pro-rate my month and give a free month the next month. I went to a "true" U-Haul facility and received my free month immediately

Jennifer F. on

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The staff was friendly and helpful but it was a ridiculous task just to get into the parking lot. We spent over an hour just trying to maneuver our truck around a large moving truck.

ANN W. on

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Very secure storage area. Well-lit and monitored by camrra surveillance. Great staff to work with and they have a small stock of moving supplies on hand for sale. Saves time when you’re moving.

BAYARD M. on

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Good Facility

CHELSEA N. on

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Excellent staff! Facility very well maintained with easily accessible units. Hours to access storage unit were inconvenient for someone with a job M-F, 8-5.

KAYLA W. on

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Easy check in and really easy move out. The staff were great! I wish there would have been a little more lighting because our unit was in the very back but overall, a great experience!

BEVERLY H. on

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Thank you. I will use your facility again if needed. Very pleased.

KEITH M. on

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I have my personal unit here, love these folk's, our company doesn't Have anything to store for the time being. Thanks!!

DEAN H. on

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I like that they dont raise the rates 25% (or more) EVERY YEAR! Like public storage does!!!! Surely recommend them over any public storage location!

PAM D. on

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Great staff and great service.