Customer Reviews for Fort Knox Mini-Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Knox Mini-Storage

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erin b. on

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We purchased a padlock from this location to secure the truck we were renting only to find out that it would not fit in the trucks roll up door hasp. The slap in the face is when they would not refund our purchase telling me I had opened the package... really???? Poor customer service.... truck was fine...

dale p. on

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Nothing everything was great ,help and equipment were outstanding. Thank-you

jerry d. on

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Chris G. on

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ralza h. on

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The guy helping us was slow on the computer and not as knowledgeable on the equipment. Overall it was fine. Best was open on Sunday

MICHAEL P. on

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Shana C. on

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The staff was very helpful, friendly, and professional, and the location near the Portland Airport was VERY convenient. I would definitely rent a vehicle from this location again.

Sam H. on

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I was not allowed to inspect the interior of the van I rented before paying, and then was told after I returned it (from moving household furniture) that I had made the interior dirty and would have to come clean it or pay a $25 dollar cleaning fee. Never mind that I've never heard of cleaning a rental car, the interior was not at all dirty and looked exactly how it did when I got it. Then, after a couple minutes of sweeping, I went back inside and the woman working the counter was nowhere to be found (common at this location). I called her on the walkie talkie and she said I could go now without even checking to see if it was clean. I'm pretty sure it was just a scam to get $25 extra from people who won't come 'clean'. Disgraceful. I'll never go back to this location.

Vuycheslav p. on

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Amy L. on

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PATRICK I. on

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Raj P. on

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kasey a. on

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I've rented a van from this location before and it was pristine. However, the van that I rented on this date was dirty. The interior was dusty, dashboard had dust & smudges, and the back end of the van was dirty, too. The customer service at this location is excellent & I'd rent there again, but someone forgot to do a thorough cleaning of this van before renting.

Christopher L. on

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Notify me, email and phone, that my original request pickup location doesn’t have my requested vehicle. Both locations were great but I had to uber from one to the other, not fun.

Loretta H. on

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This location was very nice. My issue was that I reserved truck day before and reserved truck in area where I wouldn't be putting extra miles on truck. Two blocks from where I was picking truck up I was called from the 1800 number telling me I'd have to have truck back in few hours as it's rented out early next morning. I asked why I was being called at last minute when I had just called the store where I was picking original truck up at and they said everything was good. So if I wanted truck 24 hrs I had to drive way out my way adding miles on the truck . Why was I not told this before or when I called store to verify rwaeevation? May I get a discount for the extra miles now and I was told no since I only made reservation 24 hrs before and other ppl made weeks and months ahead . Well then when I was asked how long I needed truck and said 24hrs I should of been told then. I'm very upset with how things went and I'm out a lot more money than should be.

Ronald S. on

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BARRAK A. on

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Guillermo d. on

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Lower your mileage rates!!

Laura M. on

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Fix your website. I received two confirmation emails. One the day I reserved it and one the day before pick up. The first email had a completely different address from the second email and I went on a wild goose chase. The first email was abandoned with gun shots in the window and you actually have this address listed?

ERNIE W. on

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Experience was very nice. The desk representative was very efficient and friendly.

MIKE M. on

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Darren O. on

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JAMES M. on

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Hollie B. on

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Donald F. on

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Mike L. on

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This guy went above and beyond to help me sort out a conflict on a truck return after a pretty bad scedule/reservation snafu that could have ruined a 500 mile trip. Restored my faith in this company after I was ready to source my rental needs elsewhere

Jaime J. on

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The customer service at this location is excellent. A few weeks ago I rented from the 181st Stor Room & decided not to return because of the lack of friendly customer service from the female employee there. It's a difference of night and day at Fort Knox Mini-Storage. Great guys! I'll be back when I need to rent again.

Barbara S. on

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susan e. on

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Super smooth transaction, I was in and out in minutes. Very clean van, great customer service!

nickolus j. on

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fix your vehicles, and when someone places their reservation and tells them "THIS" is your flat fee and thee is "NO" extra or hidden charges even after you ask 5 times indicating about miles, taxes, maintenance fees... Fuck Uhaul for over charging me and then when i tried to dispute they said "ohh well you signed the paper" of course i signed the paper i was told i could call in and dispute it... and all i get is an email saying fuck you youre not getting your money back. keep in mind im literally disputing about $50... fuck uhaul once again.

Diane C. on

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this year renting here was fine. the last two times we have rented here, our reserved vehicle was not there and we had to go somewhere else to get it.

Chris C. on

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Richard G. on

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Excellent service and equipment

KIM B. on

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james j. on

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I think the guys was great with excellent customer service

ANGELA F. on

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My original reservation online was incorrect and had me picking up the truck in a very far location than where I was located. Luckily, they received a truck and saved the day.

ROMMEL R. on

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Kelly M. on

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Electronic reservations and check in were excellent - pick up and return were painless - wish it had been that painless with all the moving and hauling! I am so sore lol!

Barbara B. on

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The service reps were knowledgeable, pleasant, and helpful.

JANE R. on

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Personable service. Very close by our house and accommodating staff.

DOUG M. on

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Everything turned out great. The paperwork process was a little slow, the the guy was new so don't know how common that is. Thanks.

David H. on

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Make sure trucks are ready by pick up time and that online reservations and equipment are correct when customer picks up,

THOMAS S. on

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JAY E. on

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Guys we're very friendly and helpful. This time, and 2 years ago to when I helped a friend move.

HEATHER V. on

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VICTOR T. on

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Great staff! A pleasure towork with!

Patricia K. on

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The team was outstanding both at check in and out. Great location to use for cargo vans and trucks

ROMMEL R. on

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jason s. on

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1 tire blow off the trailer on the freeway

Paulette H. on

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Holly E. on

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Richard Y on

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There was a slight hiccup in the first unit I was assigned as it had stuff in it. But the agent was very fast and got me into an empty unit right away. Very friendly.

Cameron A. on

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Willie M. on

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MARK C. on

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Timothy F. on

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Fort Knox storage should extend hours of storage access. 8-6 when it is an automated system doesn't meet customer needs to access storage rooms after work, load on weekends, etc.

JANICE J. on

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The weather stripping on the overhead door was loose or missing. I pointed out a puddle inside the van which the person cleaned up and they used duct tape to try to fix the weather stripping. However the floor of the van got water in it throughout the day, while being driven! So all my moving boxes had wet bottoms and could not be placed in the house on the carpets. Now I have to move the boxes AGAIN from the garage floor into the house when they dry; not so easy by myself and I am 75.

Jan T. on

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The truck we reserved was not available so we had to use a much larger truck. We did not need such a large truck and would have liked to receive some compensation for the extra gas used. However, the truck was comfortable and performed well except for the windshield wipers (bent).

dave h. on

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Check-in process on internet is not very user friendly, kept losing information I already put in and had to redo it 3 time. Once completed, It took less than 10 minutes to get my rental.

CHRISTOPHER S. on

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Salman l. on

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Scott C. on

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Jaclyn H. on

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ROMMEL R. on

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Exceptional service and good location

Tiffany C. on

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ROMMEL R. on

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Bobbie F. on

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A first impression is very important for someone to remember forever, I was treated kindly by the staff, they were very professional, explained the paperwork so that it was easy to understand,and provided me with a very clean truck. As for improving services for the next customer, just continue to issue out the same 5 star professional treatment that i experienced..

Charlie B. on

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Justin H. on

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Scott H. on

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barbara l on

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the customer serv rep were very polite and helpful

FRANCIS R. on

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Julie L. on

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Keep up the fantastic work! Great customer service and overall professionalism.

burns f. on

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Five stars! Rented from there 2x, same excellence 2x.

David B. on

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The truck was clean but quite beat up. With a pickup in Oregon in October I didn't think to check for AC but by the time we made it to southern California it became apparent that I should have asked for and it would have been nice if someone mentioned that the truck did not have AC. Minor though the person at the counter at Fort Knox Mini Storage was great to deal with.

Erin H. on

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Nothing can be done to improve this location. The staff was very helpful and friendly, and the equipment quality was superb.

Patrick O. on

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Timothy H. on

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Always stellar service, new vehicles- all new storage units - The destination for trucks and mini storage

michael s. on

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Speedy and expeditious.

Mark M. on

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chuck d. on

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It was extremely confusing on how to enter the site. There is a one way arrow on the pavement coming out next to the building and on the other side of the fence U=haul vehicle parked at an angle facing the same direction. No signage on where or how to pull in to drop off vehicles or trailers much less where to park.

Vicki S. on

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Rommel R. on

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Rodger D. on

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ray l. on

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Just replace broken equipment with same ewuipment

Perry F. on

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The vehicle was dirty inside, to the point of being unsafe, as the inside window had not been cleaned. The interior floors had mud stains and smelled quite bad. I have rented from this location before, without issue, but I am unlikely to return.

Rommel R. on

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Becca L. on

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They are the best!

John L. on

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Lauren C. on

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Nathan C. on

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Always super service and just a few blocks from the shipping terminal I always use.

Joanne E. on

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Staff was great, helping hitch/unhitch and educate me on it.

greg b. on

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Staff was helpful, pleasant, and courteous.

Dechastain S. on

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Brian T. on

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I think her name was Taj. We couldn't get a Van any where but she went the extra mile. I came up from the bay area to move my son and you guys came through. Brian Tavares-owner Peerless Ace Hardware San Leandro, CA

MARK C. on

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Ruel B. on

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julia a on

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He refused to honor the reservation made through the U-Haul website for the one month of free storage I was entitled it with a one way rental

Jacqui M on

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I was pleased with the phone service provided when i needed to cxl my reservations.

Laura A on

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I changed my move date. Storage no longer needed.

Ann W on

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Sam is nice, effecient, and most knowledgeable! He is a pleasure to do business with! Units are very clean and facility in very good condition.

Terri K on

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All the steps from making online reservations, getting and processing paperwork from staff at the shop,to move in day was easy, quick and what I expected.

bill g on

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Gerard was extremely professional and helpful. He did an excellent job.

Kathleen J on

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It was a little disconcerting to find NO ROOF on our storage unit. This was not mentioned when I made the reservation. The staff is pleasant and knowledgeable.

Joy J on

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The morning of 5/19, I was surprised the dollies and carts were not ready to be used and we had to unload equipment ourselves to use them. Tad sp? was VERY helpful and friendly.

Anna D on

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The staff was very friendly. They showed us the unit before we signed the paperwork, and it was a pleasant enough experience. They had a few deals, which made the unit even cheaper than expected.

Ashley D on

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The staff was friendly and helpful. Little glitches, don`t believe were the fault of the on-site staff, checking in but otherwise a very positive experience.

Scott T on

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expensive for an unlighted, uninsulated, small door opening storage unit. I worry about possible flood damage, roof leakage, and high temperatures during summer.

Holly O on

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Had to remind them that I was supposed to get a month free.

AMY S on

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We were very pleased with the well-organized office and staff. Shawna explained everything carefully and offered us many options in terms of automatic payments, access hours, even nearby hotels!

Fyndi J on

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To receive one month free of storage there is a three month requirement which was not explained prior to receiving storage.

Julee K on

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The staff that helped me through the process was very nice and was able to answer all my questions. The facility was clean and easy to access.

Nicole L on

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chicken wire ceiling does not seem secure, yet to see. only 1 customer service person lead to a long line and wait. not sure it is heated, as is stated, always seems cold.

TAMMY S on

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Customer service here is top priority. Very friendly and very helpful. The ramp to back up to the loading dock was awesome. I highly recommend this facility.

Shannon B on

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When I arrived at Fort Fox mini storage all of my informaiton was there, the completion of the transaction was quick and easy.

Jennifer C on

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They were very friendly and helpful.

ASHLEY L on

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Smooth and easy move in, the facility was fantastic and the staff were great. The only problem is I was not given the first month rent free despite having a coupon for one month free rent.

TAMMY I on

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The staff was helpful.

TAMMY I on

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The customer service was good.

LAWANDA B on

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The Rep was very friendly happy to adjust a pricing discrep. in online vs. on-site calcu. She went above beyond when she automatically assigned me a unit that was 24hr accessible easy to get to.

ROGER E on

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Good response time, easy to talk to.

TAMARA D on

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I was very impressed with the upkeep of the facility itself. The staff that helped us was very friendly and fast. The only thing is that sometimes the gate is open for long periods of time.

TY G on

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Really well maintained. Looks good.

MATTHEW F on

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The only thing that kept it from being a 5 is the fact that you don't normally handle trailers. I would have been turned away if I hadn't rented a storage unit.

CHRISTINA C on

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The staff was friendly and helpful, and the space was easy to move in to. The facility seems safe and secure.

CHRIS S on

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service was timely and curteous - no problems

LAURIE V on

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Very friendly! Excellent service. Just as expected. I wish the access hours were a bit more than 8am-6pm

JAN G on

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Manager was very helpful in explaining everything to us - had available supplies to help us move things. Had the size of unit we needed.

ROBERT S on

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my reservation was handled well and by reserving online all of my pertinent information was already downloaded to the rental agreement.

ALEXANDRU M on

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You have a very god storagespace and offer and a nice system.

ROBERT L on

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The storage unit is sufficient for our needs. The personnel was very friendly and helpful.

DANIEL G on

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The staff was very helpful and the facilities are OK. I was a bit suprised that the restaurant had access to the storage facility.