Customer Reviews for Fort Knox Mini-Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Knox Mini-Storage

Overall rating:

Reviews without text are currently hidden. Show them

Patricia K. on

Rating:

The team was outstanding both at check in and out. Great location to use for cargo vans and trucks

ROMMEL R. on

Rating:

Customer did not leave a comment.

jason s. on

Rating:

1 tire blow off the trailer on the freeway

Paulette H. on

Rating:

Customer did not leave a comment.

Holly E. on

Rating:

Customer did not leave a comment.

Richard Y on

Rating:

There was a slight hiccup in the first unit I was assigned as it had stuff in it. But the agent was very fast and got me into an empty unit right away. Very friendly.

Cameron A. on

Rating:

Customer did not leave a comment.

Willie M. on

Rating:

Customer did not leave a comment.

MARK C. on

Rating:

Customer did not leave a comment.

Timothy F. on

Rating:

Fort Knox storage should extend hours of storage access. 8-6 when it is an automated system doesn't meet customer needs to access storage rooms after work, load on weekends, etc.

JANICE J. on

Rating:

The weather stripping on the overhead door was loose or missing. I pointed out a puddle inside the van which the person cleaned up and they used duct tape to try to fix the weather stripping. However the floor of the van got water in it throughout the day, while being driven! So all my moving boxes had wet bottoms and could not be placed in the house on the carpets. Now I have to move the boxes AGAIN from the garage floor into the house when they dry; not so easy by myself and I am 75.

Jan T. on

Rating:

The truck we reserved was not available so we had to use a much larger truck. We did not need such a large truck and would have liked to receive some compensation for the extra gas used. However, the truck was comfortable and performed well except for the windshield wipers (bent).

dave h. on

Rating:

Check-in process on internet is not very user friendly, kept losing information I already put in and had to redo it 3 time. Once completed, It took less than 10 minutes to get my rental.

CHRISTOPHER S. on

Rating:

Customer did not leave a comment.

Salman l. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

Customer did not leave a comment.

Jaclyn H. on

Rating:

Customer did not leave a comment.

ROMMEL R. on

Rating:

Exceptional service and good location

Tiffany C. on

Rating:

Customer did not leave a comment.

ROMMEL R. on

Rating:

Customer did not leave a comment.

Bobbie F. on

Rating:

A first impression is very important for someone to remember forever, I was treated kindly by the staff, they were very professional, explained the paperwork so that it was easy to understand,and provided me with a very clean truck. As for improving services for the next customer, just continue to issue out the same 5 star professional treatment that i experienced..

Charlie B. on

Rating:

Customer did not leave a comment.

Justin H. on

Rating:

Customer did not leave a comment.

Scott H. on

Rating:

Customer did not leave a comment.

barbara l on

Rating:

the customer serv rep were very polite and helpful

FRANCIS R. on

Rating:

Customer did not leave a comment.

Julie L. on

Rating:

Keep up the fantastic work! Great customer service and overall professionalism.

burns f. on

Rating:

Five stars! Rented from there 2x, same excellence 2x.

David B. on

Rating:

The truck was clean but quite beat up. With a pickup in Oregon in October I didn't think to check for AC but by the time we made it to southern California it became apparent that I should have asked for and it would have been nice if someone mentioned that the truck did not have AC. Minor though the person at the counter at Fort Knox Mini Storage was great to deal with.

Erin H. on

Rating:

Nothing can be done to improve this location. The staff was very helpful and friendly, and the equipment quality was superb.

Patrick O. on

Rating:

Customer did not leave a comment.

Timothy H. on

Rating:

Always stellar service, new vehicles- all new storage units - The destination for trucks and mini storage

michael s. on

Rating:

Speedy and expeditious.

Mark M. on

Rating:

Customer did not leave a comment.

chuck d. on

Rating:

It was extremely confusing on how to enter the site. There is a one way arrow on the pavement coming out next to the building and on the other side of the fence U=haul vehicle parked at an angle facing the same direction. No signage on where or how to pull in to drop off vehicles or trailers much less where to park.

Vicki S. on

Rating:

Customer did not leave a comment.

Rommel R. on

Rating:

Customer did not leave a comment.

Rodger D. on

Rating:

Customer did not leave a comment.

ray l. on

Rating:

Just replace broken equipment with same ewuipment

Perry F. on

Rating:

The vehicle was dirty inside, to the point of being unsafe, as the inside window had not been cleaned. The interior floors had mud stains and smelled quite bad. I have rented from this location before, without issue, but I am unlikely to return.

Rommel R. on

Rating:

Customer did not leave a comment.

Becca L. on

Rating:

They are the best!

John L. on

Rating:

Customer did not leave a comment.

Lauren C. on

Rating:

Customer did not leave a comment.

Nathan C. on

Rating:

Always super service and just a few blocks from the shipping terminal I always use.

Joanne E. on

Rating:

Staff was great, helping hitch/unhitch and educate me on it.

greg b. on

Rating:

Staff was helpful, pleasant, and courteous.

Dechastain S. on

Rating:

Customer did not leave a comment.

Brian T. on

Rating:

I think her name was Taj. We couldn't get a Van any where but she went the extra mile. I came up from the bay area to move my son and you guys came through. Brian Tavares-owner Peerless Ace Hardware San Leandro, CA

MARK C. on

Rating:

Customer did not leave a comment.

Ruel B. on

Rating:

Customer did not leave a comment.

Mihail I. on

Rating:

Customer did not leave a comment.

briana w. on

Rating:

Customer did not leave a comment.

LINDA J. on

Rating:

Everything was great especially working with taj. She was very helpful

Karen S. on

Rating:

Customer did not leave a comment.

KArl K. on

Rating:

Customer did not leave a comment.

Lukasz S. on

Rating:

Customer did not leave a comment.

Rommel R. on

Rating:

Customer did not leave a comment.

Rosemary A. on

Rating:

Love this place. Easy in, easy out and real nice people to deal with.

David T. on

Rating:

Customer did not leave a comment.

Randall T. on

Rating:

Ended up getting totally screwed as far as what they charged. They lied about how much gas was in the truck when we picked it up and we were stupid enough not to check what they had written. Will go to a different store next time.

Nathan C. on

Rating:

They were technically closed, but came out to help and were very friendly. They are top notch.

Baylor V. on

Rating:

Customer did not leave a comment.

Rick A. on

Rating:

Customer did not leave a comment.

Kim B. on

Rating:

Customer did not leave a comment.

rick v. on

Rating:

I try to do all my truck/trailer rentals at this location. Not only is it closest to my home, But Stephanie is exceptional to work with. Friendly AND competent.

Luke S. on

Rating:

The customer service person provided much better service than I receive at the U-Haul corporate stores. She was nice, welcoming and informative. If I had to choose between a U-haul corp. store and independent run store I would choose the independents. I can usually count on at least acceptable service from them, the corporate stores I always end up frustrated and that my business couldn't matter in the slightest.

Kim B. on

Rating:

Customer did not leave a comment.

Allison G. on

Rating:

When quoting prices for vehicle rentals, I would suggest that the quote include ALL applicable taxes (County, etc) and estimated miles. It would be nice to know that there will be a hold placed on the credit/debit card used for the transaction, for the entire amount quoted; that cash is not accepted until after the transaction is complete and that a credit/debit card is still required before the equipment can be released to the customer.

al r. on

Rating:

had trouble finding parking break release. had to call uhaul number to troubleshoot since we could not drive without the release. should be marked better.

Jefferey G. on

Rating:

Customer did not leave a comment.

Michelle F. on

Rating:

Absolutely helpful staff! They went above and beyond. 5 stars!!! Thank you!

Michael B. on

Rating:

The box floor was a little dirty when we got it. The box smelled like someone had last used the truck to transport farm produce. The dirt and smell didn't affect our move. Good truck.

Tara G. on

Rating:

We were initially upset that our truck was not available at the location we reserved (never make online reservations!) But the great service at the 122nd and stark location made up for it.

Ronald A L. on

Rating:

Can't improve the customer service! My agent was Fantastic in every phase of the transaction! Agents name is Tag My compliments!! Very courteous and professional! Thank you! Ron

Gary H. on

Rating:

Customer did not leave a comment.

Nik W. on

Rating:

When I arrived, my truck had already been rented out. I was told it had been double booked, that I shouldn't have booked online, and that I should have booked earlier in advance. However, the reservation was made via phone, and it seems to me that if an online option is available, one's reservation shouldn't be any less valid if they use it. I made the reservation as soon as I knew I needed to; it felt a little odd to be told this was my fault. I was eventually given a truck that was returned early, but I was at the location for almost an hour and wasn't able to complete the tasks I rented the truck for. I realize that this is not solely the location's fault or Uhaul's but I also don't feel too compelled to use this service again.

James M. on

Rating:

Very professional! Excellent help to hook up trailer. Equipment ready when they said it would be. Overall, most excellent!

Sean W. on

Rating:

Friendly, helpful, efficient!!

Ruel B. on

Rating:

No comment.

Toni W. on

Rating:

The gentlemen that helped me was great! Probably the most efficient, friendly and helpful of all of the times I've been to u-haul (and that is A LOT of times). He helped me on the same rental last weekend, remembered me and was just really knowledgeable and made the experience easy as possible.

Patricia L. on

Rating:

Staff are great! Accomodating and very helpful! My first choice when I need a truck or help with packing materials.

Heather D. on

Rating:

loved how the store was clean and presentable. staff was professional. someone gave me a surprise courtesy call back to let me know my vehicle was ready for pick up.

Janis E. on

Rating:

Customer did not leave a comment.

Adriana F. on

Rating:

Very good experience for start to end. Wanted to rent a 10 footer ended up renting a 15 footer de for 10 bucks more. Staff is very friendly and know what there are doing. I will definitely rent from these guys again.

John D. on

Rating:

Customer did not leave a comment.

HEEJIN J. on

Rating:

Couldnt be better. All staff at this location are very kind and polite. I will come back and do business with them because of such friendly staff.

Matthew L. on

Rating:

We had a very easy time with pickup and drop-off, very friendly and helpful staff. They were flexible and accommodating, great experience overall!

Sheryl W. on

Rating:

This experience was awesome! Great customer service, everyone was personable, knowledgable, and made the process pain free. Thanks to the staff.

Don W. on

Rating:

Great people: very friendly. We are using both the trucks and the storage at Fort Knox. We enjoy clean units and knowing our stuff is safe.

BRANDON W. on

Rating:

Customer did not leave a comment.

Eileen F. on

Rating:

Customer did not leave a comment.

julia a on

Rating:

He refused to honor the reservation made through the U-Haul website for the one month of free storage I was entitled it with a one way rental

vanessa b. on

Rating:

Everything was great. Tag was a great customer service rep

lee g. on

Rating:

Is "I have too many like vehicles here of that size" something I need to here when returning rentals? And telling me to return elsewhere! That's crap!

Ryan E. on

Rating:

Super friendly and helpful customer service. By far the best experience i've had at a U-haul or any equivalent. Thank you!

Katharine N. on

Rating:

Customer did not leave a comment.

Hope G. on

Rating:

Customer service was awsome!

THOMAS C. on

Rating:

Staff was very friendly and helpful!

Lisa S. on

Rating:

Customer did not leave a comment.

Wendy W. on

Rating:

Customer did not leave a comment.

Todd C. on

Rating:

Customer did not leave a comment.

Frank T. on

Rating:

Customer did not leave a comment.

Jacqui M on

Rating:

I was pleased with the phone service provided when i needed to cxl my reservations.

Laura A on

Rating:

I changed my move date. Storage no longer needed.

Ann W on

Rating:

Sam is nice, effecient, and most knowledgeable! He is a pleasure to do business with! Units are very clean and facility in very good condition.

Terri K on

Rating:

All the steps from making online reservations, getting and processing paperwork from staff at the shop,to move in day was easy, quick and what I expected.

bill g on

Rating:

Gerard was extremely professional and helpful. He did an excellent job.

Kathleen J on

Rating:

It was a little disconcerting to find NO ROOF on our storage unit. This was not mentioned when I made the reservation. The staff is pleasant and knowledgeable.

Joy J on

Rating:

The morning of 5/19, I was surprised the dollies and carts were not ready to be used and we had to unload equipment ourselves to use them. Tad sp? was VERY helpful and friendly.

Anna D on

Rating:

The staff was very friendly. They showed us the unit before we signed the paperwork, and it was a pleasant enough experience. They had a few deals, which made the unit even cheaper than expected.

Ashley D on

Rating:

The staff was friendly and helpful. Little glitches, don`t believe were the fault of the on-site staff, checking in but otherwise a very positive experience.

Scott T on

Rating:

expensive for an unlighted, uninsulated, small door opening storage unit. I worry about possible flood damage, roof leakage, and high temperatures during summer.

Holly O on

Rating:

Had to remind them that I was supposed to get a month free.

AMY S on

Rating:

We were very pleased with the well-organized office and staff. Shawna explained everything carefully and offered us many options in terms of automatic payments, access hours, even nearby hotels!

Fyndi J on

Rating:

To receive one month free of storage there is a three month requirement which was not explained prior to receiving storage.

Julee K on

Rating:

The staff that helped me through the process was very nice and was able to answer all my questions. The facility was clean and easy to access.

Nicole L on

Rating:

chicken wire ceiling does not seem secure, yet to see. only 1 customer service person lead to a long line and wait. not sure it is heated, as is stated, always seems cold.

TAMMY S on

Rating:

Customer service here is top priority. Very friendly and very helpful. The ramp to back up to the loading dock was awesome. I highly recommend this facility.

Shannon B on

Rating:

When I arrived at Fort Fox mini storage all of my informaiton was there, the completion of the transaction was quick and easy.

Jennifer C on

Rating:

They were very friendly and helpful.

ASHLEY L on

Rating:

Smooth and easy move in, the facility was fantastic and the staff were great. The only problem is I was not given the first month rent free despite having a coupon for one month free rent.

TAMMY I on

Rating:

The staff was helpful.

TAMMY I on

Rating:

The customer service was good.

LAWANDA B on

Rating:

The Rep was very friendly happy to adjust a pricing discrep. in online vs. on-site calcu. She went above beyond when she automatically assigned me a unit that was 24hr accessible easy to get to.

ROGER E on

Rating:

Good response time, easy to talk to.

TAMARA D on

Rating:

I was very impressed with the upkeep of the facility itself. The staff that helped us was very friendly and fast. The only thing is that sometimes the gate is open for long periods of time.

TY G on

Rating:

Really well maintained. Looks good.

MATTHEW F on

Rating:

The only thing that kept it from being a 5 is the fact that you don't normally handle trailers. I would have been turned away if I hadn't rented a storage unit.

CHRISTINA C on

Rating:

The staff was friendly and helpful, and the space was easy to move in to. The facility seems safe and secure.

CHRIS S on

Rating:

service was timely and curteous - no problems

LAURIE V on

Rating:

Very friendly! Excellent service. Just as expected. I wish the access hours were a bit more than 8am-6pm

JAN G on

Rating:

Manager was very helpful in explaining everything to us - had available supplies to help us move things. Had the size of unit we needed.

ROBERT S on

Rating:

my reservation was handled well and by reserving online all of my pertinent information was already downloaded to the rental agreement.

ALEXANDRU M on

Rating:

You have a very god storagespace and offer and a nice system.

ROBERT L on

Rating:

The storage unit is sufficient for our needs. The personnel was very friendly and helpful.

DANIEL G on

Rating:

The staff was very helpful and the facilities are OK. I was a bit suprised that the restaurant had access to the storage facility.