Customer Reviews for Fort Knox Mini-Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Knox Mini-Storage

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Jessica E. on

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The employees who helped us that morning were great, very good customer service as they went out of their way to get us a smaller truck.

Edward F. on

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Make sure everything that people ordered is in the truck. I ordered an appliance dolly and was charged for it but never received one.

Garrett Y. on

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bridgette j. on

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Customer Service is great. The trucks are clean. I really enjoy doing business with 122nd U-Haul that why I come here. There are other U-Haul's closer to my home. My favorite location period.

BAYARD M. on

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Good Facility

Cassandra C. on

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All employees were extremely friendly and very helpful.

Jeremy P. on

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CHELSEA N. on

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Excellent staff! Facility very well maintained with easily accessible units. Hours to access storage unit were inconvenient for someone with a job M-F, 8-5.

KAYLA W. on

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Easy check in and really easy move out. The staff were great! I wish there would have been a little more lighting because our unit was in the very back but overall, a great experience!

BEVERLY H. on

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Thank you. I will use your facility again if needed. Very pleased.

Carl W. on

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KEITH M. on

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I have my personal unit here, love these folk's, our company doesn't Have anything to store for the time being. Thanks!!

Marion C. on

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Excellent Service! Very informative and helpful associated that helped us.

Steve R. on

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Rommel R. on

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Nate T. on

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David G. on

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The rented furniture dolly was a piece of garbage

Ricardo A. on

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Easy to do via the app. Thank you. I was able to check out around 6:30 am for an early start.

DEAN H. on

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I like that they dont raise the rates 25% (or more) EVERY YEAR! Like public storage does!!!! Surely recommend them over any public storage location!

David D. on

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Friendly and helpful. Always appreciate smiling employees!!

elsa g. on

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Everything was ready and helpful really quick service and worthy. Best decision ever. Thanks uhaul

THOMAS W. on

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Heather J. on

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Michael L. on

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Your employee Patag Xiong was very friendly, professional, and helpful! Please thank her for me.

Josh G. on

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Rommel R. on

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The equipment are clean and working but those old equipment should be replaced with the newer version. The service personnel should make sure that the equipment are properly hook-up on the hitch to avoid accidents.

richard l. on

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Scott B. on

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Kelly H. on

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Rommel R. on

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Dennis M. on

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It's not the location that I have an extreme issue with - It's the Uhaul App. I went in on friday afternoon and did as much preliminary check out as possible. Saturday morning - upon check in the app. couldnt find my location. My phones setting are correct - as I did my map app while i was there to determine my miles. So I called Uhual to have to wait 12 minutes - that person said oh you need customer service which I was placed on hold another 14 minutes. I've used the app twice without success. Last time I luckily had managers card and he remotely got me my code to get in the lock box. This rental was used for business so I was 45 minutes late which caused us to be late in setting up for our event

Marvin Charles H. on

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Ellen M. on

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I experienced great customer service and easy access to the unit.

Wendy L. on

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Candi Lynne U. on

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Always a great experience at this location. Quick, easy, friendly and competent service.

Jack H. on

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The truck rented was an older truck but well maintained. It costed me an extra day but that was my fault not their as I rented for 2 day's and had to change the pickup time which was just 2 hours over. But here again not their fault but mine and mine alone. Oh well thing happen beyond our control.. Everything was very good.

Mike R. on

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THIRD LOCATION B4 THEY WOULD TAKE THE TRUCK

Rommel R. on

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Jane M. on

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The lady customer service rep iat the Fort Knox Portland, Oregon location was superior. She was knowledgable and so helpful. We will definitely be back.

Eric D. on

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Rommel R. on

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Darryl B. on

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I put extra gas in and dont get a discount

Sherry B. on

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Rommel R. on

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Roger G. on

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The staff were fantastic! Good value for money!

Nicole K. on

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Overall experience was better than I expected. The van was surprisingly easy to drive and the customer service was great.

Chase F. on

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KOICHI K. on

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Carol S. on

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Great experience all the way around.

Rommel R. on

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Holis S. on

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none Excellent

Lindsey W. on

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Smelled like someone had chain-smoked in the uhaul. Hoping they charged whoever did that A LOT of money, it was gross! Otherwise they were wonderful and the van worked great!!

Deidre R. on

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Great service, friendly and helpful customer service representatives

Rommel R. on

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David W. on

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Check in was quick and seamless. Questions were resolved quickly. Impressive

Mariotta S. on

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great staff!

Tamerlane C. on

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Rommel R. on

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Fred H. on

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Bruce B. on

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Very friendly and helpful.

Frank M. on

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Christine E. on

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The staff was friendly and helpful

John J. on

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Great customer service and I will use this location for my future needs.

Candilyn U. on

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Very friendly, helpful staff!

Alexandra W. on

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I always rent from them, they are great. Never have any problems with them.

brian h. on

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There was no 10ft trucks available in astoria oregon for me to pick up the closest one was in long beach Wa about 20 miles away i asked for extra miles since i have to go the extra distance to pick up a truck the ladie from 1800 go uhaul said yes that not a problem the pick up drive and move went great till i turned in the truck the extra miles were never added like was told and i had to pay for a extra 20miles that i have to go when picking up the truck just not pleased with the way that went when i was told they were adding miles and didnt happen...

Rommel R. on

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Rommel R. on

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RAYMOND D. on

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12 on a scale of 1-10....Very nice on pick up And beyond helpful on return. I was going to the airport and my taxi did not show up.

Cathy T. on

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normally I am very pleased by fort knox.. David is awesomely friendly and helpful. this time I was very displeased I Never allow Smoking in truck. I had just stopped to fill thank. pulled over r to examine the mileage. passenger and GOT OUT smoked and discussed bill before pulling into lot. this was done just up the street from bldg. the door was open to the cab. jumped back in after putting out cigs. because of fire threats put butt into bag and traveled less than a block to return vehicle. was accused of smoking in vehicle and had to pay additional 25$, this was crazy cause honestly did not smoke inside. admittedly my cloth may have smoke smell. stuff we moved my have smokry smell but followed rules to the letter. paid over 170.00 for use. then my word against the lady in office had to pay additional penalty fee. we traveled several miles on freeway and I would have loved to light up but resisted knowing the no smoking rule. after being a good girl was punished with extra unexpected fee. not fair .

Russ H. on

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Well done!

Linda M. on

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I was very pleased with my Uhaul rental

JOHN U. on

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This location would be better with more inventory. Sometimes I want a certain size trailer and it’s unavailable.

Dan G. on

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Everything went smoothly no problems couldn't have been better.

Rommel R. on

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Paul B. on

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Pam D. on

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Great staff and great service.

Rommel R. on

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Ryan T. on

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Courtney S. on

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Rommel R. on

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Andrea p. on

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the website said i could bring the truck back to another location but when I picked up the truck they said that wasn't correct. This cost me time and atleast 10 extra $ for miles

Vanessa B. on

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Love customer sevice

Rommel R. on

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Door of the 5x8 enclosed trailer is hard to open and close. This is an old trailer which should be de-commission already.

Sue H. on

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Polite, professional, and friendly.

Victor M. on

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Cheyenne T. on

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They seriously close at 6pm? After having my drop off location changed, and fighting with the bank AND uhaul about a 15% hold on my account, they then tried to charge me $40 more dollara for being 2 hours late - which I wouldnt have been late if I had to be on the phone with them for 2+ hours!!!! Their hold time is INSANE and they should at least offer a call back option. However they DONT and they DONT give a CRAP if you're on hold for 20+ minutes, finally hear the connection to a person, to then JUST BE HUNG UP ON BEFORE ACTUALLY SPEAKING!!!

Rick M. on

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Can't think of anything!

Mario A. on

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na

Rommel R. on

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Uhaul needs to de-commission those trailers that are old. They serve the purpose but if you are the one renting, you will ask yourself if this equipment is still safe for long and heavy haul.

Ira F. on

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When reserving truck online there was no mention of the additional costs that we found at the pickup site. Came as a total surprise. Did not know of the added license fee and the environmental fee. Not happy about these non disclosed costs.

Rommel R. on

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Michele Liane H. on

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ED O. on

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Sae Hyoung O. on

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The workers there were very helpful and kind.

JEFF m. on

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Not a thing, the staff was professional, courteous, wasted no time getting me in and out coming and going. And the equipment was in good shape, clean, and worked well. Thank you, Jeff.

Gayle W. on

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Fort Knox is amazing! The staff are efficient and friendly. The location is so convenient for me. I rent the same trailer each time and they always have it ready for me. I Love this place.

Patag X. on

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Warm and friendly staff! Made my moving easier with their positive attitude!

Rommel R. on

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MATTHEW T. on

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Samantha M. on

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this is WAY to expensive, the charge for mileage is too high also the request to login to the website at the lock box drop off was a pain

Natacha D. on

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David went the extra way to help me. I had arranged to do a get the truck thru mobile pick up as it was 30 mins before the office opened but had many issues with the U Haul app not letting me do it. David had arrived earlier to the office and helped me even though the office wasn't officially open. He has great customer service skills and is a great asset to your company!

Chris S. on

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The staff at this location are rude. The first staff member wanted to charge me 19 and somemchange has for going 25 miles. I asked what the average gas economy of the van I rented was. She said 13. I drove 25 miles. Real long story of their rudeness lead them to do what’s right but it took 15 minutes of fighting over 10 dollars. I will NEVER recommend this location. Furthermore will ensure all social media knows about this to impact their business as much as possible.

BRENDA M. on

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Rommel R. on

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Brandi K. on

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Abdikdir S. on

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Good

Hale B. on

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Great Customer Service. Thanks!

Rachedia R. on

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I liked how I got a welcome phone call which I wasn`t expecting at all. Also how when I called to Change the time I was coming it was a hassle , very much appreciated. Thank you

james h. on

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Clean and nice, service was polite. However, private storage that does not offer the first month free with one way uhaul. Did not use after all.

Richard Y. on

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There was a slight hiccup in the first unit I was assigned as it had stuff in it. But the agent was very fast and got me into an empty unit right away. Very friendly.

barbara l. on

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the customer serv rep were very polite and helpful

julia a. on

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He refused to honor the reservation made through the U-Haul website for the one month of free storage I was entitled it with a one way rental

Jacqui M. on

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I was pleased with the phone service provided when i needed to cxl my reservations.

Laura A. on

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I changed my move date. Storage no longer needed.

Ann W. on

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Sam is nice, effecient, and most knowledgeable! He is a pleasure to do business with! Units are very clean and facility in very good condition.

Terri K. on

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All the steps from making online reservations, getting and processing paperwork from staff at the shop,to move in day was easy, quick and what I expected.

bill g. on

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Gerard was extremely professional and helpful. He did an excellent job.

Kathleen J. on

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It was a little disconcerting to find NO ROOF on our storage unit. This was not mentioned when I made the reservation. The staff is pleasant and knowledgeable.

Joy J. on

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The morning of 5/19, I was surprised the dollies and carts were not ready to be used and we had to unload equipment ourselves to use them. Tad sp? was VERY helpful and friendly.

Anna D. on

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The staff was very friendly. They showed us the unit before we signed the paperwork, and it was a pleasant enough experience. They had a few deals, which made the unit even cheaper than expected.

Ashley D. on

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The staff was friendly and helpful. Little glitches, don`t believe were the fault of the on-site staff, checking in but otherwise a very positive experience.

Scott T. on

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expensive for an unlighted, uninsulated, small door opening storage unit. I worry about possible flood damage, roof leakage, and high temperatures during summer.

Holly O. on

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Had to remind them that I was supposed to get a month free.

AMY S. on

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We were very pleased with the well-organized office and staff. Shawna explained everything carefully and offered us many options in terms of automatic payments, access hours, even nearby hotels!

Fyndi J. on

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To receive one month free of storage there is a three month requirement which was not explained prior to receiving storage.

Julee K. on

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The staff that helped me through the process was very nice and was able to answer all my questions. The facility was clean and easy to access.

Nicole L. on

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chicken wire ceiling does not seem secure, yet to see. only 1 customer service person lead to a long line and wait. not sure it is heated, as is stated, always seems cold.

TAMMY S. on

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Customer service here is top priority. Very friendly and very helpful. The ramp to back up to the loading dock was awesome. I highly recommend this facility.

Shannon B. on

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When I arrived at Fort Fox mini storage all of my informaiton was there, the completion of the transaction was quick and easy.

Jennifer C. on

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They were very friendly and helpful.

ASHLEY L. on

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Smooth and easy move in, the facility was fantastic and the staff were great. The only problem is I was not given the first month rent free despite having a coupon for one month free rent.

TAMMY I. on

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The staff was helpful.

TAMMY I. on

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The customer service was good.

LAWANDA B. on

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The Rep was very friendly happy to adjust a pricing discrep. in online vs. on-site calcu. She went above beyond when she automatically assigned me a unit that was 24hr accessible easy to get to.

ROGER E. on

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Good response time, easy to talk to.

TAMARA D. on

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I was very impressed with the upkeep of the facility itself. The staff that helped us was very friendly and fast. The only thing is that sometimes the gate is open for long periods of time.

TY G. on

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Really well maintained. Looks good.

MATTHEW F. on

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The only thing that kept it from being a 5 is the fact that you don't normally handle trailers. I would have been turned away if I hadn't rented a storage unit.

CHRISTINA C. on

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The staff was friendly and helpful, and the space was easy to move in to. The facility seems safe and secure.

CHRIS S. on

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service was timely and curteous - no problems

LAURIE V. on

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Very friendly! Excellent service. Just as expected. I wish the access hours were a bit more than 8am-6pm

JAN G. on

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Manager was very helpful in explaining everything to us - had available supplies to help us move things. Had the size of unit we needed.

ROBERT S. on

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my reservation was handled well and by reserving online all of my pertinent information was already downloaded to the rental agreement.

ALEXANDRU M. on

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You have a very god storagespace and offer and a nice system.

ROBERT L. on

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The storage unit is sufficient for our needs. The personnel was very friendly and helpful.

DANIEL G. on

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The staff was very helpful and the facilities are OK. I was a bit suprised that the restaurant had access to the storage facility.