First off, there was 1-2 miles of gasoline in the truck upon pick up. Second, the equipment; two dolly's and furniture covers were not in the truck. Realized it when I got home to start my move out of state. Third, there was no lock on the truck. They did not have one at my pick up location so I had to drive to a different location to get the lock. It was a horrible experience. Put me behind schedule by 4 hours. I was reimbursed the dolly and the furniture covers. My truck was 2900.00 to move to Arizona. U-Haul would not honir me an extra day or additional monies off of the total. U-Haul. Do better. It was ridiculous will NEVER use u again.
CHRISTINA LYNN B.
PDQ Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Absolutely horrendous customer service. Employee tried to prevent us from returning it by making up lies. Thankfully, we were able to return using the self return process but found that employee to be just awful. Constantly talking over the customer, lying etc. training/coaching is needed.
Oscar R.They were great. Got me in and out quickly and the truck was awesome. Thanks again!
Lorraine G.Great people working there. Very helpful. I rented the 9-ft cargo van quickly and easily. Pickup and drop off went smoothly and efficiently. Thanks!
Jason S.My experience was great. The lady that helped me (don't remember her name) was fantastic and very helpful.
Elias B.