Customer Reviews for Fort Mitchell Trading Post and Hardware
(U-Haul Neighborhood Dealer)

173 reviews

1025 Hwy 165   Fort Mitchell, AL 36856

(334) 297-2474

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 297-2474

1025 Hwy 165
Fort Mitchell, AL 36856

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Great experience.

dennis J. 
Rating:
5.0

Customer did not leave a comment.

Loren P. 
Rating:
2.0

The truck was nasty and dirty. There was food on the inside and used water bottles. It felt like I was sitting in germs and COVID. The windshield had so many bugs I had to wash it. It was the only truck available so I took it. I spread it with Lysol snd took precautions to feel safe

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Olandus S. 
Rating:
4.0

Truck cab was full of dog hair. I took it away since I was running late due to being transferred from Columbus Box Rd location. Over all terrible experience with Box Road. Had a reservation for a week. Called a t 0730 the morning I was to pick up my one way rental and told the truck was returned yet. Took until 1230 to find another truck for me a t the Ft Mitchell location.

William B. 
Rating:
5.0

I booked this uhaul a month in advance and they let me know a day before they didn't have any available so I had to drive an hour out of the way to pick up the trailer.

Tucker S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
2.0

Having the units where the place is open and not closed

Richard C. 
Rating:
4.0

Customer service was great, no issues picking up, it was quick and easy.

TERRANCE B. 
Rating:
5.0

The ratchet mechanisms on the trailer were rusty and in poor working order. It was difficult to secure the vehicle to the trailer. The truck was in excellent condition.

HARRY H. 
Rating:
5.0

Customer did not leave a comment.

Della B. 
Rating:
5.0

White dog hair was everywhere, even embedded in the seats. You could tell that the truck cab had not been cleaned for a while. Mud was all over drivers floorboard

JIMMY LEE A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I told the rental shop that I needed 2 options, drop off auto transport in Huntsville AL. or return to Columbus , GA. depending on how long my car would take to fix. I tried the website and talked with a representative, she told me she couldn't change my drop off site. I stopped by the 24/7 Uhaul on MLK, Columbus, GA. Not open. Next day, 23 April I called the website contact phone number again to arrange drop off time and was told I faced a fineof 5 times the rental. This is about the 4th time renting in the last few months. Maybe time to buy one.

JEFFREY K. 
Rating:
5.0

Great service and professional support

Timothy S. 
Rating:
4.0

Location and service was great only hick-up was there was no appliance dolly available. Overall, everything was fine.

Paul B. 
Rating:
3.0

The outside was dirty with mud and the vehicle had a quarter tank of fuel. I would recommend this location due to the fact it's the only one within 10 miles of my house.

Julian O. 
Rating:
5.0

Customer did not leave a comment.

samuel T. 
Rating:
5.0

The customer service rep at this location was GREAT. She is youn but was very professional.

Karen C. 
Rating:
5.0

Na

benita M. 
Rating:
5.0

The young lady was very nice and knowledgeable that completed my uhaul return. i would most definitely tell my family and friends to use this location.

JEFFRY D. 
Rating:
5.0

Very nice and helpful.

DIANE F. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

You can't improve anything. The staff was friendly and very helpful. This was my first time at this location and I will recommend this location to everyone

takeysha P. 
Rating:
5.0

These folks are our favorite hardware srore. We're grateful 🙏 to have them

Robert C. 
Rating:
5.0

Customer did not leave a comment.

dary B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
4.0

Customer did not leave a comment.

Latasha P. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

karen E. 
Rating:
2.0

They were not able to print my receipt after I turned it in. Also when I picked up the trailer, I checked in online but it still took 20 minutes before for them to figure out the computer

Michael S. 
Rating:
5.0

Staff was very helpful and got me in and out of there quickly. Would definetly recommend to anyone!!

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

GARLAND Y. 
Rating:
5.0

The 6X12 Utility Trailer was perfect for our move. We didn't have much stuff because most of it was picked up already. Everything worked on the trailer and didn't have any issues. Always go with the dual axle trailer!!!

Keenan G. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

mark was very helpful. reduce paper work. required 4 signatures.

Ronnie N. 
Rating:
5.0

More UHAUL supplies available for purchase on site. I wanted to buy mattress covers but they didn't have any there.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

concetta H. 
Rating:
5.0

Everyone was so nice & accommodating. Being mew to Fort Mitchell it was nice to feel welcome. They were very helpful & we will be going back to Fort Mitchell Trading Post & Hardware for a lot of our needs, not just a truck!

Christina B. 
Rating:
5.0

Customer did not leave a comment.

jaqueline M. 
Rating:
5.0

Great customer service was rendered. Very clean place as well will utilize again

clay B. 
Rating:
2.0

The computer was extremely slow and cause me to pay for my rental using my phone! Even after I paid for my equipment and had a receipt the representative would not rent me the trailer due to the computer was stating I owed money! It took me over 2 hours to rent my equipment... I even had to leave and come back due to be totally frustrated and behind with my moving arrangements!

Dwight N. 
Rating:
3.0

We were happy with our rental through the trading post - quick and efficient.

Joseph C. 
Rating:
5.0

I was treated very well at the place where I pick it up.the truck was clean gased up and ready to go.The price was right and the people was great.Great job.

robin G. 
Rating:
1.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Customer did not leave a comment.

AL C. 
Rating:
5.0

Customer did not leave a comment.

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
3.0

Needed maintenance check light came on when using truck.

Melvin M. 
Rating:
5.0

Customer did not leave a comment.

Willie M. 
Rating:
5.0

It is a great hardware store.

Robert M. 
Rating:
5.0

SUPER friendly staff. I have rented from them before and will gladly do so in the future.

Jonathan B. 
Rating:
5.0

The only concern is I paid for moving help. 2 hours, 1 person. The individual only worked for 1 hour, unbeknownst to me as it was hectic and I thought I one reserved 1 hour. I later looked at my receipt and saw I paid for 2 hours but only received 1 hours work.

Taryn L. 
Rating:
5.0

I stop in at that hardware store all the time

Jim M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Great service and equipment.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

WILSON T. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
1.0

Inform me that my vehicle will not properly fit on the toe dolly and wipe down the inside of the cab a little better.

christian C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I had to jump the truck off every time I tried to crank it. The battery must be bad

Yolande D. 
Rating:
5.0

Friendly and very helpful, Keep up the good work!

walter B. 
Rating:
5.0

Customer did not leave a comment.

Dominick T. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Nothing.They are very excellent and my experiences with this location has always exceptionally good.

penny R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Excellent customer service . Great equipment. A joy to work with

Darryl J. 
Rating:
5.0

Have more than 1/4 tank of gas in the truck to begin with.

Noelle T. 
Rating:
5.0

Customer did not leave a comment.

Stephani A. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

in and out experience needs not to be improved.

Ronnie N. 
Rating:
5.0

Nothing. This was one of the best experiences I have ever had at a retail u-haul. I think the mans name was Mark. He was very polite, helpful and knowledgeable. The retail world could use more people like him.

Paul F. 
Rating:
5.0

Nothing. They are amazing and prepared me exceptionally well for traveling with a trailer.

Jennifer F. 
Rating:
5.0

Nothing just keep up the Good work.

Swayze M. 
Rating:
5.0

Fast, friendly, and professional service. No improvements needed.

DAVID L. 
Rating:
5.0

I didn't feel comfortable leaving the auto transport unsecured because it's easy for someone to pull up and drive away with it while it was still in my name.

Kem H. 
Rating:
5.0

The two men working there were extremely nice. Both greeted me once I entered and directed me to the correct place. The gentleman helping was professional and made small talk with me while in putting my information. He explained everything I asked in a way that I can understand. He made the process easy and fast!!

Edita M. 
Rating:
3.0

Gentleman that was checking me out stopped half way to wait on 3 customers. Hello!?

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

dary B. 
Rating:
5.0

Customer did not leave a comment.

Teri M. 
Rating:
5.0

Always a fantastic experience with this location, friendly and fast!!

Patty P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca O. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

The car dolly was messed up and every turn we made the car would slide on the car dolly.

JUSTIN D. 
Rating:
5.0

Nice and friendly

Everleaner G. 
Rating:
5.0

The gentleman was quick and helpful with the equipment I needed for my move.

Donald B. 
Rating:
5.0

Nothing you are doing a very good job

GARY C. 
Rating:
5.0

FAST DROP OFF

TIMOTHY C. 
Rating:
3.0

Was not shown how to connect or disconnect towing trailer upon pickup.

Brenan W. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
3.0

I reserved a 15 foot truck for pick up in Columbus, Ga, which was confirmed by email and a phone call on Tuesday, 24 July. On Thursday, 26 July I received a very rude call from a U-Haul rep tell me that I had to go to Fort Mitchell, Al to pick up the truck or I could do a self check out of a 20 foot truck in Columbus. I did not need or want a 20 foot truck so I had to drive approx 20 miles to pick up the truck I reserved. Based on the run around I received and the nasty attitude of the U-Haul rep I won't recommend using U-Haul to family and friends. Although the truck had dry grass clipping all over one side and trash in the ash tray the truck's performance was great.

William H. 
Rating:
3.0

Customer did not leave a comment.

Reshunda M. 
Rating:
3.0

Customer did not leave a comment.

Donald H. 
No reviews have been submitted for this location.

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