Customer Reviews for Fort Mitchell Trading Post and Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Mitchell Trading Post and Hardware

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concetta H. on

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Christina B. on

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Everyone was so nice & accommodating. Being mew to Fort Mitchell it was nice to feel welcome. They were very helpful & we will be going back to Fort Mitchell Trading Post & Hardware for a lot of our needs, not just a truck!

jaqueline M. on

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clay B. on

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Great customer service was rendered. Very clean place as well will utilize again

Dwight N. on

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The computer was extremely slow and cause me to pay for my rental using my phone! Even after I paid for my equipment and had a receipt the representative would not rent me the trailer due to the computer was stating I owed money! It took me over 2 hours to rent my equipment... I even had to leave and come back due to be totally frustrated and behind with my moving arrangements!

Joseph C. on

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We were happy with our rental through the trading post - quick and efficient.

robin G. on

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I was treated very well at the place where I pick it up.the truck was clean gased up and ready to go.The price was right and the people was great.Great job.

Allen P. on

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AL C. on

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Margaret F. on

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James O. on

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Melvin M. on

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Needed maintenance check light came on when using truck.

Willie M. on

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Robert M. on

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It is a great hardware store.

Jonathan B. on

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SUPER friendly staff. I have rented from them before and will gladly do so in the future.

Taryn L. on

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The only concern is I paid for moving help. 2 hours, 1 person. The individual only worked for 1 hour, unbeknownst to me as it was hectic and I thought I one reserved 1 hour. I later looked at my receipt and saw I paid for 2 hours but only received 1 hours work.

Jim M. on

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I stop in at that hardware store all the time

MATTHEW H. on

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Matt H. on

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Great service and equipment.

WILSON T. on

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Eric A. on

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Ryan H. on

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christian C. on

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Inform me that my vehicle will not properly fit on the toe dolly and wipe down the inside of the cab a little better.

David M. on

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Yolande D. on

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I had to jump the truck off every time I tried to crank it. The battery must be bad

walter B. on

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Friendly and very helpful, Keep up the good work!

Dominick T. on

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Robin B. on

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penny R. on

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Nothing.They are very excellent and my experiences with this location has always exceptionally good.

Michael J. on

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Darryl J. on

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Excellent customer service . Great equipment. A joy to work with

Noelle T. on

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Have more than 1/4 tank of gas in the truck to begin with.

Stephani A. on

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Arthur C. on

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CARLOS G. on

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Ronnie N. on

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in and out experience needs not to be improved.

Paul F. on

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Nothing. This was one of the best experiences I have ever had at a retail u-haul. I think the mans name was Mark. He was very polite, helpful and knowledgeable. The retail world could use more people like him.

Jennifer F. on

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Nothing. They are amazing and prepared me exceptionally well for traveling with a trailer.

Swayze M. on

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Nothing just keep up the Good work.

DAVID L. on

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Fast, friendly, and professional service. No improvements needed.

Kem H. on

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I didn’t feel comfortable leaving the auto transport unsecured because it’s easy for someone to pull up and drive away with it while it was still in my name.

Edita M. on

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The two men working there were extremely nice. Both greeted me once I entered and directed me to the correct place. The gentleman helping was professional and made small talk with me while in putting my information. He explained everything I asked in a way that I can understand. He made the process easy and fast!!

Ray B. on

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Gentleman that was checking me out stopped half way to wait on 3 customers. Hello!?

Jonathan B. on

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dary B. on

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Teri M. on

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Patty P. on

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Always a fantastic experience with this location, friendly and fast!!

Rebecca O. on

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Donald H. on

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JUSTIN D. on

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The car dolly was messed up and every turn we made the car would slide on the car dolly.

Everleaner G. on

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Nice and friendly

Donald B. on

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The gentleman was quick and helpful with the equipment I needed for my move.

GARY C. on

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Nothing you are doing a very good job

TIMOTHY C. on

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FAST DROP OFF

Brenan W. on

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Was not shown how to connect or disconnect towing trailer upon pickup.

Rob C. on

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William H. on

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I reserved a 15 foot truck for pick up in Columbus, Ga, which was confirmed by email and a phone call on Tuesday, 24 July. On Thursday, 26 July I received a very rude call from a U-Haul rep tell me that I had to go to Fort Mitchell, Al to pick up the truck or I could do a self check out of a 20 foot truck in Columbus. I did not need or want a 20 foot truck so I had to drive approx 20 miles to pick up the truck I reserved. Based on the run around I received and the nasty attitude of the U-Haul rep I won’t recommend using U-Haul to family and friends. Although the truck had dry grass clipping all over one side and trash in the ash tray the truck’s performance was great.

Reshunda M. on

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Donald H. on

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anthony B. on

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joseph L. on

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Patavious S. on

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CARLOS G. on

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Was very friendly and professional. Excellent in every way

Jeff P. on

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Danetra Q. on

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The truck was a bit dirty from someone spilling coffee on the inside of the cab, other than that everything was great.

John K. on

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letitia K. on

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John M. on

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Easy in and out.

Daphne F. on

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This place was closed when we dropped off, we had no contact with any staff nor did we go inside. Self drop off is always wonderful

russel N. on

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Rita S. on

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Clayton K. on

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The trailer's seal on the door was bad, as a result allot of our items(That we didn't want getting wet) were soaked. Luckily I didn't put the electronics we had in it.

TONY H. on

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This store has everything Just keep the same personnel Customer service is always over the top

yolanda L. on

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This place was conveniently located and picking up the truck was so quick and easy. Great staff and service.

Joao K. on

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wendi S. on

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Truck had no a.c. ran 5000 rpms the whole way took way more time and gas and money to make it to our destination and tranny fluid leaking

Gene M. on

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Personnel there were very friendly and helpful. Took care of my rental quickly and got me on the road. Not much more to ask of service.

caseatta N. on

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Terry S. on

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Jermaine T. on

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RONNIE N. on

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I don't know, maby make the move for them

Kimi B. on

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Fixed inaccurate gas level for me with no problem. Quick service!

Randell A. on

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Nothing it was all Great!

PRESTON B. on

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Dianna C. on

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Truck was in poor shape. 1. left front wheel leaked fluid on my driveway 2. gas fumes noticeable in the cab 3. ramp too short for safe unloading of cargo. (steep vertical incline) 4. extremely poor gas mileage This is my 6th U Haul rental in the past three months.

James M. on

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The truck was dirty. The truck pulled really bad to the right. There was no cruise control. The people that rented it to me really need to be re-taught. Took them forever to get the paperwork right.

Matthew B. on

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Truck was dirty and not swept out. Did not have any blankets or the appliance dolly I reserved. They did have the utility dolly but forgot to put it in the truck.

Mary C. on

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The ft Mitchell is nice but when insulting change my pickup location to ft Mitchell it took me way out of the way and was an inconvenience to my move which change the time line I had and more money I had to pay out of my pocket.

david C. on

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The staff was great

dennis D. on

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I think the company could do better in it reservation dept.I originally reserves my uhaul truck at the trading post in ft. Mitchell they put my reservation at Columbus at 10the ave. I called and wanted it change they would not so I went to the trading post they had it change for me with no problem,the lady in the reservation dept. seems as she didn't care and at one point I even heard her laughing about the situation but overall I received my uhaul and move with no problems and uhaul trucks are definitely in a rental class by themselves no other rental truck come close.I really love the low body and ramps make it easy to load and unload uhaul are the king of moving equipment.

Nasrina T. on

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Denny C. on

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Jordan W. on

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jeffery M. on

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DUTHIER J. on

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James M. on

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Light was out on equipment. No one explained how to hook up the trl.

KISIUETA T. on

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None

Robert W. on

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don T. on

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George A. on

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