Customer Reviews for Fort Mitchell Trading Post and Hardware
(U-Haul Neighborhood Dealer)

Rating:

4.0

It wasn't this drop off store issue for being rented a truck that needed servicing

Rating:

5.0

This location should do training to all locations on how to check out a vehicle and how to communicate with customers. The check out location did not even apologize for the inconvenience, they both seemed uncaring. The drop off location was caring and apologetic.

Rating:

5.0

The area manager charged me for 5 gallons of gas for a 16 mile different? The truck was a one way from Mississippi with a 3 day return. I added their insurance protection to the rental as well. I had the truck returned to AL drop off location within 24hours. The representative at this location was very unprofessional and uninviting for a business. After talking to 1-800 uhual number they stated I should have only been charged for 1 gallon. The charge was reverse immediately. This being a military community I will NOT recommend this location to anyone. Furthermore, after serving 31 year in the military I will share my experience with the post commander!

Rating:

5.0

Great customer service

Rating:

4.0

Good service @ The Ft Mitchell Trading Post.

Rating:

5.0

I would definitely recommend this location and I personally shop at this locations for all my hardware products.

Rating:

5.0

N/A

Rating:

3.0

Actually have a truck on the lot when someone reserves one. I was supposed to get a truck an hour away in Opelika and had to drive out of my way to get this truck and to take it back.

Rating:

5.0

Renting at the trading post was a perfect experience. Thanks to all.

Rating:

5.0

More vehicles available

Rating:

2.0

First off this was not my drop off location which goes to show how poor your system is. This was the second place I was sent to pick up a replacement car hauler since the first place I was told to go only had another broken trailer for one way rentals. Also the trailer I did pick up was poorly checked as I found out the next morning it did not have functional running lights.

Rating:

1.0

They didn't have my equipment and I had to wait for two hours for someone to return a different Uhaul and drive an hour away to get other equipment. The Uhaul was not cleaned out because I found someone else's wallet inside the cab. The blankets were everywhere and I had to track down 12 for my order. The personnel were slow and extremely misinformed. Horrible experience I will be calling the customer service line to complain and request compensation. This location caused me to get 7 hours behind our moving schedule and end up getting one hour of sleep the day before a 10-hour drive.

Rating:

5.0

The inside of the truck in the front was dirty. Dirt was all on the floor. Overall it was a great experience. When I dropped the truck off the heads lights kept going on and off.

Rating:

5.0

Nothing, I have done a lot of rentals over the past few months. The service is excellent. The staff is always supportive and helpful. They are always willing to work with the customer the best way that they can. I do not recommend no changes.

Rating:

5.0

Thanks for your service.

Rating:

5.0

This location was amazing helpful and friendly staff!

Rating:

5.0

Everything went smoothly

Rating:

5.0

Everything is good

Rating:

5.0

None.

Rating:

5.0

Casey was excellent. The service was quick and there were no problems. The establishment was clean, organized and comfortable to conduct business in.

Rating:

5.0

Casey made the transaction very pleasant. The location was clean and inviting. Would not hesitate to utilize this service again.

Rating:

5.0

We rented the small uhaul and we thought we didn’t need it but for a few hours and but when it turned out to be longer they rushed us and we paid $96 dollars to use it 2 and a half hours they didn’t offer us no money back that would be my only complaint

Rating:

3.0

I was charged for gas without asking and the truck gas was where it was supposed to be. I explained how once you drive off the needle moved just turning it without cranking it wouldn’t register correctly. One female said I just work here, the other gave me this nasty look. The male their did go out and seen what I was explaining as yes it was filled to where it was supposed to be upon returning it. It was already charged they had to make two calls and was told it would get adjusted if it wasn’t in a few days to come back. It wasn’t a problem when you charged your $315. Sometimes it pays to ask questions first, 99% of the time the customer is right especially if you spent that much to rent a vehicle for two days you seriously think they will short you $14 in gas. Not friendly at this location at all very nonchalant. But thanks to the male that did step in and made the call. Waiting for my refund. Need better customer service training at this location or may want to let go of renting U-hauls, first impressions are lasting ones.

Rating:

5.0

24/7 drop off

Rating:

5.0

All good!

Rating:

5.0

Great job

Rating:

3.0

The employee that hooked me up had zero to little training. He hooked me up, didnt tight down the cuppler at all, didnt check the break lights (just checked the turn signals), didnt cross chains and hooked up the break chain to the other chains not my receiver. I know better so this wasnt an issue i cleaned it all up before i left but could have been an issue for someone that didnt check. The staff and location were great.

Rating:

5.0

Continue To Maintain The Level Of Quality Professional Services That Are Currently Exemplified!!!

Rating:

3.0

Be more fair with the pricing

Rating:

4.0

Drop off location was fine.

Rating:

3.0

Personnel did not help me disconnect cargo trailer.

Rating:

2.0

Picked up a car hauler from this location. Seemed to be in good shape. Noticed it bumping when coming to a stop. Checked the brake fluid reservoir, empty. Had to stop and get DOT3 Thankfully, the trailer made it through Atlanta. Because right as I was about to cross the state line from SC into NC on Hwy 25. The wheel bearing completely failed cause the wheel to come off. Thankfully it didn’t hit another car in the process.

Rating:

5.0

Trailer pulled very well.

Rating:

3.0

Dropped off earlier and the keys were put in the drop box

Rating:

5.0

Customer service was very professional and nice.

Rating:

5.0

For me everything went well except that I rented the equipment but my son-in-law was the person on all of the paperwork. That was confusing.

Rating:

5.0

Rental pickup was not at our requested location. We had to drive 15 miles one way to get it. When filling up for gas, it kept shutting off, which was frustrating to deal with especially when needing six tanks to get ro our destination.

Rating:

4.0

To make sure the lights work properly and communicate with possible issues

Rating:

2.0

The people at Ft Mitchell were very helpful and competent. However, I reserved a truck at the Columbus GA store and wasn't happy to be redirected at short notice.

Rating:

5.0

Excellent customer service

Rating:

4.0

Nothing that I could see.

Rating:

5.0

I could not have had no better accommodation

Rating:

2.0

This location is not easy to find. The place doesn't even look like a uhaul rental location at all. The people that work in this little store don't even seem to know what's going on. The girl at the counter just passed me off to another older guy because she couldn't find her butt with a compass and a map! I tried to give her the reservation number, but she quickly said that it wouldn't help her. She tried to look up my name, but said she couldn't find it, she said that my paperwork wouldn't help either. I suggest better training and/or a better location.

Rating:

5.0

Excellent only for Hannah who assisted me from pick up and advising me how to correct the issue of them charging for an extra day when the truck was returned on the same day. Picked up the truck around 11 am and dropped it off at 2000. Saw they charged me for two days called up there spoke to Hannah. She saw the truck was not checked in and asked her co workers if the truck was there this morning they advised “No”. Communication is a big key in the service industry especially as a dealer for your services. I have fuel receipts from the service station 5 miles from their location and my sister followed me to drop it off yesterday evening. My personal vehicle was parked in front of their store. Which I picked up when dropping off the truck. Now it’s my responsibility to call your customer service to resolve their error. I don’t know how anyone didn’t see. 15 foot U-Haul truck sitting in front of their store. My experience from my initial reservation from another location in phenix city and my truck not being available and having to go further and not get any compensation for going a further distance and now this incorrect additional charge because your authorized dealers employees were apparently blinded by the only truck that was in the front by morning they neglected to do their due diligence and check if anyone moved the truck back to the back of their warehouse where they keep them to confirm they just give a dishonest answer.

Rating:

3.0

Cross training on the system

Rating:

5.0

Great experience.