Customer did not leave a comment.Jeremy R.
Customer Reviews for Fort Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steve C.
Reserved a 10' truck at Storage King in Pace, FL. I was notified by U-Haul that I would have to pick it up at Fort Storage in Milton, FL. This added 20 miles to my trip since I was moving items to Storage King. This resulted in me paying an extra $21, which I could not get removed. They should have honored where I reserved. Poor customer service.Jeff M.
Melinda and Chris were really helpful today.Kristy B.
Customer did not leave a comment.Jacqueline B.
Just have more packing blankets ready is all. Wasn't a big deal.Todd B.
The uhaul website was not cooperative and sent me in a Captcha loop. Super frustrating! Fortunately the rep answered the phone and assisted quickly .Randall C.
Please continue yo havevtrucks available at this location. There are many who live around here who will yry benefit from these services!BRENDA C.
Customer did not leave a comment.Dennis W.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Spencer C.
Customer did not leave a comment.JEROME H.
The whole online rental experience was very poor. I selected to do a self-checkout. When I arrived at the site, the app would not launch the check out process. When I went inside to ask the attendant for assistance, she told me that truck size I had reserved wasn't even there. I received no notification from U-Haul about this and was very upset by it. The agent did a great job of scrambling to take care of me. She deserves tremendous praise for going above and beyond. The truck itself had problems with its a/c, which is a big deal in Florida, at the end of May. I am very disappointed in my experience with your company and will look to other options the next time I need to rent moving equipment.Jim R.
Customer did not leave a comment.Robert G.
He was the best.Lucena M.
Customer did not leave a comment.Anthony B.
Clean the truck because I had to clean myself and buy and broom to do it.Anthony B.
Fast check in and out. Clean facility and truck. Helpful and courteous staff.carl D.
Customer did not leave a comment.Brittani R.
Everything was fantastic especially the people working with me. Except for one thing, the truck should NEVER be rented out with only 1/4 of a tank. How do I know how much to replace?James P.
Customer did not leave a comment.Carl C.
Customer did not leave a comment.JOHNNY N.
Customer did not leave a comment.Kenneth J.
Customer did not leave a comment.Kenneth J.
None - easy rental process and return/drop-off.Kenneth C.
Excellent customer service at Fort Storage from Melinda and Mark. 👍Chris O.
Customer did not leave a comment.shannon F.
The van was a last-minute rental for us but it was absolutely filthy. There was a sticky film all over the cabin and it looked like a bottle of wite-out had exploded and was smeared. There was animal hair on the seats and the seats smelled. This van needs to be thoroughly detailed, something Fort Storage isn't able to do. The staff (Melinda) was very nice and personable, though.Andrew E.
Customer did not leave a comment.Cortez M.
Customer did not leave a comment.Mark C.
Friendly service, excellent experience. Resolved slight issue with ease. ThanksRandall B.
Trailer was clean but had obviously been damaged on some prior trip. It was very old, having the door stopper type door holder. Equipment leaked in the rain.Phillip H.
Customer did not leave a comment.Eddie S.
Customer did not leave a comment.Carlos C.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.PAUL C.
Very helpful and friendly peopleBrenda P.
Customer did not leave a comment.Michael C.
Nothing- it was excellent!Matthew F.
Customer did not leave a comment.mike G.
Well explained on what is expected to operate and return .Steven M.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Jessica B.
They were extremely helpful!Jeffrey S.
Customer did not leave a comment.Gary B.
Those folks at Fort Storage are awesomemichael P.
Customer did not leave a comment.rodney K.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.James M.
Customer did not leave a comment.LeeAnn G.
Customer did not leave a comment.Sandra K.
Fort Storage has been my go-to for my storage needs since 2016, and as of today, they will be my go-to for Uhaul needs. Thank you Melinda!!Robert H.
Customer did not leave a comment.Sean B.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.DENNIS D.
Customer did not leave a comment.Dana W.
Customer did not leave a comment.Michelle C.
I accepted the insurance for personal belongings, had an accident filed a claim, but have not heard back from your insurance provider. Please check on this to see why I have not heard back.John T.
Customer did not leave a comment.Vancil K.
Customer did not leave a comment.Robert S.
Wow! The folks at Fort Storage were amazing. They made it exceedingly simple to pick up my 26' super mover and we're extremely professional. Melinda did a wonderful job explaining the process and facilitated a great rental. Very clean truck also!! Best experience I've had with Uhaul and I will continue moving with Uhaul until I can't move anymore!David B.
Great location, the people working there were so nice and helpful. Melinda was very kind. Thank you for great customer serviceRandolph J.
Everything was great as alwaystommy W.
Employee showed up late. Told me I could go one way for the same fee for a location 10 minutes away and then couldn't figure out how to make the computer reflect. Trailer had tires past the wearbars. 0/5.Jordan V.
Professional and no bullshit just keep doing what you are doing.Alan W.
1st Truck had to be swapped ... To many Miles 93,000 . Engine - muffler was loud it can be heard in the Cab... really loud!! 2nd Truck : Fix A/C Has no A/C, install windshield wipers. I should be entitled for no AC FROM FL to NJ... that was rough!!Steve P.
The staff at this location are awesome! Extremely courteous, professional and pleasant. They make everything quick and easy. They absolutely know what they are doing. Thank yo!Daniel S.
Customer did not leave a comment.Alex R.
Friendly, knowledgeable and very helpful staff. 10 out of 10 satisfiedRyan M.
Customer did not leave a comment.Benjamin L.
I had requested a pickup site near north Pensacola at 7 am and got this one in Milton at 11. Had to drive further for a later pickup. Truck did not have emergency flasher switch and also lacked cruise control.David S.
Customer did not leave a comment.Greg E.
The staff at this location are very friendly and have been very nice on the times we have used their trailers... however, this time, the trailer we used appeared to have a leak, as there was water pooling in the trailer on the floor. There was also a musty smell, like mildew. We had to place a tarp on the floor to protect the boxes that we were movingRichard R.
Fort Storage / Uhaul in Milton Florida was easy and convenient. I will certainly use them again.Ricky S.
Customer did not leave a comment.HARLEY M.
fast, easy, efficientLynn B.
Customer did not leave a comment.patrick W.
Customer did not leave a comment.Kent G.
They where friendly and helpful thank youMarcos M.
Customer did not leave a comment.Deborah R.
Nothing needs improvement, everything was great!Kenneth W.
N/A. Great customer service and an excellent staff. Very knowledgeable and efficient.Robert M.
The windshield wiper was broken and it was raining. That's the only complaint. The rental personnel was very professional. We literally had the truck 2.5 hours.Michael N.
Customer did not leave a comment.Andrew A.
Latch that keeps door closed and secured was missing the piece to secure door on lower connectorDavid B.
Customer did not leave a comment.Jeff M.
Melinda super friendly and helpful. Will continue to make my first choice in Milton. Thanks fort storage.Robert M.
Wow, Super nice with awesome customer service. Very clean and bright inside with many choices of boxes and packaging materials.Christine W.
great serviceBilly G.
Excellent service VERY NICE PEOPLEJeffery C.
Customer did not leave a comment.Yvonne B.
Customer did not leave a comment.John S.
The staff are so sweet and accommodating! They are also very personable on all levels and at all times as they always try to build great relationships with clienteleAdam L.
Service was very efficient and professional.Tricia D.
Customer did not leave a comment.Charles Z.
Customer did not leave a comment.David D.
Excellent customer service.Halton L.
Customer did not leave a comment.william B.