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Theodore L
Customer Reviews for Four Points Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rent U-Haul trailers a minimum of once a month. This one was not swept out, the door wouldn't stay open on the trailer, but worse of all, I was lied to by the sales rep. I rented the trailer on July 3rd at 3:30pm, they stated that the buisness was closed on July 4th and they did not allow drop off on the 4th, and to return the unit the following morning of the 5th, no time, just the morning of the 5th. Upon returning the unit at 11:00am I was informed that I did not return the unit in time and was charged for a additional day. Had I been informed there was a time in the morning I needed to return it by, I would have made arrangements, or chosen a different rentals location with drop off after hours.
MATTHEW WQuick, easy, friendly, and a good value.
NELSON GI returned the trailer I one 24 hour period but got charged for two days
RICHARD WThe brakes were terrible. I was scared to death going down the grape vine. Pick up was a big hassle truck was dirty
Michael Fvery personable, friendly. Equipment was is good shape. straps not frayed safety chains in place and attached well. overall positive experience. Thank you.
JAIMIE EFriendly! Efficient! Felt like a neighbor.
DANIEL BVery helpful and good people on site
SHAWN BExcellent and professional customer service
DINO CEquipment had debris and dog hair but was usable and suitable for an immediate move. Thanks for your service!
LARRY RKeep up the good work.
THOMAS CGreet the customer when they roll up, bring the paperwork to them in their car so they don’t have to get out of their car
JOSEPH NGreat customer service
MIGUEL RJust one thing check and see why the truck was shaking when I was punching the breakers.We don,'t want anybody to get hurt.Other then everything was okay.
HERMINIA GEverything was great, had no problems.
MICHAELA CGreat customer service
JUSTIN Gnothing, I believe it is appropriate for the area we live.
ROBERT OReally friendly and Exelent service highly recommended
Miguel RThe location was closed , so I didn't intetact with personel. I lefted the truck outside location per instructions
SABRINA BFriendly service agents were very knowledgeable and thorough and ensured my safety.
PHILIP OFriendly service agents were very knowledgeable and thorough and ensured my safety.
PHILIP ONothing at this time
John WService was unacceptable. The person at the register was rude and disrespectful. Even to the point of using foul language. This is not a way to treat customers. Will not rent from this place again.
GABRIEL AEasy transaction! Definitely recommend location!
GERARDO MAwful customer service!
Amy BVery nice. it is old school. Love this place
Fernando SAgents rude, need to be educated in dealing with customers.
Arthur VVery nice people work here they actually care about their customers.
KRYSTAL WThe truck was smelly and had a really bad odor in the cab. Also, I didn’t have instructions if I came after five to leave the keys so I assume I was charged another day. And I did not get a receipt I was told one would be emailed. I wanted a paper receipt.
waunette cAll the workers at Four Points were very kink and polite.
Just RWe experienced a dela and the UHaul Team was very helpful and supportive
Tracie NAwesome as always!!
JOSEPH AThe people were great.
Richard BNardo is an awesome guy I definitely recommend
Tiffany DOwner a was rude and condescending. I suffer from MS symptoms and he mocked me . In addition, he did not have the cargo van I had originally asked for.
Eddie GExcellent costumer services .. ppl at 4 points feed location on Palmdale are really helpful..very friendly.. Thanks a bunch..
JORGE AI love this place everyone is so nice and helpful
CESAR GThey are excellent people!!!
KIRk MNeed rental trailers more closer to Lake Los Angeles ca
GUILLERMO AThe location was very close to my house.
PETER LNo problems with this location. On the other hand, the pick-up left a very bad impression with me
Renee NExcellent customer service, will definitely be back when needed it
DANIEL AI left a very expensive flashlight ($80) in the cab. It was never returned to me.
Roanna LGive free stamps with the number
micheal rAlways GREAT Service!!!!
JOSEPH AQue nos den más información a los clientes sobre todo de la aseguradora yo agregue aseguranza pero no me dieron ninguna información sobre en casó de accidente lamentablemente tuve un acidente y asta ahora no he podido reportarlo por favor alludenme.
MARIBEL SNo comments.
Julio MQuick service too
Nathan MThe windshield was filthy and there was no water or windshield cleaning fluid in the system so when we went up a series of Hills into the sun we were totally blinded and had no way to clean the windshield. It became dangerous. They should always check this and clean the windshield before renting to a customer.
Laurel FPolite personal
TOMAS MAppreciated that I was able to return the truck at Four Points Feed in Palmdale. The guy who received it was nice to us. When I called to ask the detail of additional charge to my credit card, a worker gave the information I need. Thank you. Maybe you can give a discount or credit to repeat customers like us. Thanks.
Timothy SDark, big dogs barking
Eduard A