After hour drop off
Kendra C
Customer Reviews for Fowlers Furniture & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people
TRACIE GTires were dry rotting, and license plate light was out
CODY DPrice was good and customer service was good as well
REBECCA CGreat experience
CHRISTOPHER DGreat experience. Staff worked with me to ensure pickup time was acceptable. Very helpful and friendly.
ROBERT HVery nice location Fowlers in . The people were so helpful and nice. Wouldn’t rent from anyone but them. Wonderful people and great customer service .
BROWEN GAbsolutely excellent service I appreciate their kindness and help.
MIRIAM TGreat service
TRAVIS SThe worker even volunteered to load our organ into the trailer....that's going above and beyond!!
STEPHEN SI can’t think of any improvement. The rental experience was seamless and without fault.
RAYMOND FKeep doing what you’re doing
GRANT DKeep doing what you're doing. I rented several times I've never had a issue.
MARETTA CDid not receive the van i request got a smaller one. The van was dirty and windows was filthy plus it smelt like cat urine, I Had to clean the van myself so we could use it for the weekend. Very disappointed. Called Uhaul myself and all they could do was say they where Sorry. And nothing else. I'll never rent from UHaul again for my moving needs.
SAMUEL SIt was a very easy process to rent the truck and fairly easy to return it.
SONYA HIrving! Excellent service, availability @ Fowler’s location Harriman Tn
JOSEPH ZNever had rented a truck before but It was clean and in excellent condition
KAREN Syour customer service was excellent!
MICHAEL LThe business was closed and I had no contact with personal. Your survey should include a place for that.
John JNothing everything was good
Angel RGreat place.
Carl CGood equipment and Great service.
PHILLIP GGot the truck drove it four miles .put gas in it would not start set there in the heat almost four hours 😫
GARY EThe people that run the store are first rate
kenneth sMy reservation was t different spot,truck was never assigned,had to drive an extra 8 miles to second place with truck available after waiting to contact business
SEAN FFast, efficient, knowledgeable. Appreciated the excellent service.
Susan BSammy and Brandy are great.
Paula Sthe u-haul rep was friendly and helpful when we pick up the unit. but he indicated that we could return the unit to any u-haul location in the area where we traveled with the unit to. this was not the case as we had trouble finding a place to accept the unit. we were in the Bellevue, tn area located in north west Davidson county in TN.
Frank KMake sure they write down that you have returned the equipment that you rented because 4 days later they called me to see if I have returned it
Jeff DVERY POOR SERVICE!!!!!
Robbi SPoorly lit, key box hard to find, people digging in nextdoor dumpster, pretty scary actually. But 100% better than where we were originally told to drop it off. That place along with 2 others on the list for the area did not exist, different owners, abandoned, no lights. It took us too long to return the truck, over 2 hours bc of poor direction and being on hold for phone calls. Will not return a truck to this area again.
Rebecca CAllow customers who want a short rental (less than 24 hrs) to pick up and drop off at different locations without the upcharge. It would also likely help with equipment distribution. Our closest 3 locations only have 26ft or trailers. There are so many other options further out but returning to those locations limits customers and causes unnecessary mileage and cost.
Helen RSuper friendly staff.
Carl CI have rented multiple times from uhaul and this was my best experience.
Christopher BNo improvements needed excellent service and very courteous
jeffrey wI would recommend the location and staff. However, the ttrick i rented had very loose steering and was a struggle d with hills on interstate even before loaded with moving items. Maybe fine for short local town, but not interstates.
Tracey KNothing, I have rented from this location before and it’s the best U-Haul location I have been to.
TIMOTHY GThe staff at Fowlers were fabulous. Very helpful and let me store the truck there at night and my car during the day.
Teresa SGood job
SANDRA GMy wife and I recently purchased a piano in Roane County and needed a U-Haul to get it home. We ended up renting one from Fowler's Furniture and Self-Storage which was very friendly and helpful. I would do business with them again, without question. However, the rest of this review is not about Fowler's; it is about U-Haul in Roane County. When we used the internet to look for U-Haul locations several were listed. When we attempted to find the locations listed on the internet we could not find them. One location had a number of rental trailers in a lot next to a convenience store that had nothing to do with the trailers. The person on-duty in the store said there was no longer an active rental business at that lot and he could not remember how long it had been since the business closed. None of the trailers were secured to anything and anyone who wanted to could have simply hooked one up and driven it away. I guess they were free. I didn't want to go to jail so I pressed on. The process of finding an actual U-Haul establishment in Roane County is like finding a needle in a haystack despite the number of listings for stores found online. We had driven from Northern Anderson County and were almost convinced that we were going to have to drive to Cumberland County just to rent a simple small trailer. Shame on you, U-Haul. Is there not a middle school somewhere near you where you can find child who is computer literate and pay them to update your online presence with accurate information. If I were rating Fowler's Furniture alone I would have awarded an outstanding rating, because the person who assisted me was truly outstanding. Come on, U-Haul. Find a smart 12 year-old and get your stuff together!
Charles PThe customer service was phenomenal. I'll definitely use them again
dianna dGood service
hung pnothing
kenneth fI have no suggestions.
Craig BRental price very reasonable, but was not aware of extra fees. A $20 rental ended up a $60 rental, even though I purchased the insurance.
Richard JClean and maintain vehicles before renting them out. Macaroni noodles by the steering column, tire pressure sensor coming on every time vehicle starts. Advise where to park when bringing vehicle back overnight for early drop off and how to check it in. Make sure the app works at your location, I sat for a couple hours on and off the phone trying to get the vehicle turned in just to have the “specialist” tell me to take pictures of all sides and the odometer/fuel and leave it. Charge what you actually send a receipt for. I have another hold on my bank account for more than what I was already given a receipt for and I have no clue why!
Lisa SRented a medium trailer to haul furniture. They rented the trailer full of Drywall debris and dust. I had to spend my time to sweep and vacuum the trailer and put down a tarp to protect my furniture. I did call the location to tell them that they rented a trailer that was a mess and they did offer to for me to bring it back so they could "sweep it out". I live 10 miles from the location!!! The facility where I returned the equipment, were just a unpleased as I was when they saw the back of the trailer.
Russell C