Customer Reviews for Frank Coffey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Frank Coffey

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Michelle R.
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Customer did not leave a comment.

Alicia W.
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Customer did not leave a comment.

DARREN H.
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Closed, after hour drop off...no one to check in and understand what issues I had. My guess is that the next customer will have safe condition as me QC process to insure safety/quality

Mary M.
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You sent confirmation of pick up for my preferred time/ location choice. The day before the move I received a text changing the location and time of pickup. This location was an increase of 2.3 miles each way (4.6 miles) at .99 per mile. My pick up time was confirmed for 10AM and changed to 11AM. Once the confirmation was sent, my location and pick up time should have remained the same.

david H.
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Customer did not leave a comment.

Daniel H.
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The truck was in great condition, but the air conditioning would not work properly for the last 500 miles.

Hannah T.
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Peter P.
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Frank Coffey is the best guy ever! Friendly, helpful and just great overall. Will always rent from Frank

Kevin L.
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Frank was super helpful and processed my rental quickly. Top notch service and I highly recommend using him... Kevin

Philip A.
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Paul P.
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Edward B.
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We had never towed anything before and the fellows that hooked up the tow dolly to our car were very helpful with their advice, it was useful on our journey. They also were wonderfully helpful in getting the car onto the dolly and securing it. Terrific service!

CHARLES C.
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Mileage rate is expensive and too many taxes.

Thomas Y.
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It was extremely easy and convenient to rent a truck from Frank Coffey. I was able to get a truck on pretty short notice and change my drop-off time without difficulty. Price was great, too! I will definitely rent from Frank again in the future.

SHARON E.
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I cannot think of anything to improve....but would like to say Frank Coffey was very helpful and professional. I would highly recommend this place.

Donald B.
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Customer did not leave a comment.

Justin M.
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Mr Coffey was super friendly and I was in and out in minutes. He is very funny and made my experience very enjoyable. I will recommend Frank coffee uhaul service to friends and family.

PATRICK J.
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Nothing.

William G.
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Customer did not leave a comment.

Andrea P.
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Melissa C.
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John O.
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Frank was good to deal with and I'd rent again

NICHOLAS P.
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Frank was great! Super friendly, had the right truck at the right pick up time.

Thomas S.
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Customer did not leave a comment.

Martin B.
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Frank was very accomodating, especially since we rented on a Sunday and at the last minute. Excellent customer service !!!!

James B.
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Paul K.
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MICHELE H.
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Frank was very helpful and full of information to assist me with my move. Clean professional and very customer oriented!!! Hire more like him... you will be doing yourselves a favor!!

Donna B.
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joseph F.
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Monica B.
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Excellent service, kind and helpful,

William A.
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steven C.
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steven C.
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Christine R.
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John K.
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The way Frank handled things, I couldn't possible expect or ask for anything more that would improve things. He was really great handling the entire experience, and he will have my repeat business over anyone else.

steven C.
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Customer did not leave a comment.

Timothy A.
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Dawn R.
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Accurate starting mileage

LINDA V.
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Excellent service

Jacob G.
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Jeanne G D.
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Frank was wonderful. Easy to pick up and drop off, and my car was safe onsite. Bravo!

James C.
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Customer did not leave a comment.

Thomas K.
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I dropped off the truck so did not see the facility. Phone contact was good. Location was great for my needs.

Carol R.
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everything was as it should be they were great Frank was the best

James P.
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I was contact by U-haul regional just two days before my move that my reservation, which I made 5 weeks before my need date, could not be honored. I was rudely told, "regardless of when you made your reservation we don't have a truck for you." Real nice when people have plans on moving, and you get that news! I contacted Frank Coffee (dealer) to inquire about a smaller truck or anything. They assure me they had the 15 foot truck I orginally requested/reserved. They deserve the credit here, not U-haul.

Richard S.
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paul S.
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Mark C.
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Truck definitelt felt like it could use some work under the hood perhaps.

Sharyn C.
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Robert C.
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I will be calling cust. service.

Jennifer B.
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We dropped the truck off at night so I didn't really interact with anyone in person, but I did have two phone conversations with people at this location. The only problem I had was the drop off day—an employee called me Thursday to ask when I'd have the truck back Saturday—I was under the impression that the truck needed to be back Friday afternoon—she assured me I had the truck at no extra charge until Saturday afternoon, but needed it for another customer as soon as possible Saturday. We had bad weather Friday and our move was delayed—I returned the truck Friday evening, and they had it for opening Saturday morning, as the employee requested—however I was still charged for an extra day! Not fair really considering I was told one thing by the employee, then charged anyway!

GLENN S.
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Off-hours drop-off, using online tool

Allen F.
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The truck absolutely REEKED of cigarettes. Like someone had hot boxed it all the way from Kathmandu. Also, I asked to pick up a day early, and they said no prob! turn in on the same day as you had already arranged. But when I did, I was billed for an extra day of rental. The truck performed well, and was very well-maintained, otherwise.

cindy J.
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This was a one-way rental. My son-in-law drove the truck to New Hampshire; I have no iknowledge of the Milford, NH location.

Justin M.
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Mr Coffey was very professional and very nice to me. I had a great experience. I will be going back to him anytime I need Uhaul again

Joseph T.
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Lower cost

Deborah N.
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The original pick up and drop off locations were not acceptable to me, as I did the reservation online. However after a quick phone call, I was able to find a much better location with the vehicle I needed. When I picked up the truck, we found a much better drop off location as well.

Sean A.
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Customer did not leave a comment.

KARIN H.
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Frank was great and very helpful. He was attentive and although it was bitter cold he insisted I stay in my car while he brought the contract to me and hooked up the trailer. Excellent customer service!

Karl D.
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scott M.
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mike F.
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No one there. Did everything by phone. Lights on trailer did not work, In general reserved at one spot had to drive an hour out of my way to get. Why reserve at one location if not available? I would not recommend U-haul to anyone. Corporate very lacking in customer service.

Jessica L.
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Friendly staff

KENNETH H.
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The road needs attention going down to the lower area to pick up the trailers. Other than that, staff was very pleasant and accommodating to work with. I will definitely come back for future rentals.

Dennis F.
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Customer did not leave a comment.

marie M.
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Kelly R.
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Location and equipment were fine, but your automated pickup system was a train-wreck. More work needs to be done on your verification process to avoid major inconveniences and delays like what we experienced today with our pickup.

Cara B.
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Customer did not leave a comment.

Samantha C.
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The folks at Frank Coffey were EXCELLENT. Moving is ALWAYS a miserable experience but thank goodness our moving truck experience had nothing to do with it this time.

Stephanie H.
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Darrell L.
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Ryan B.
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Cody W.
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William R.
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Pleasant location to rent UHaul equipment. The equipment was ready when needed, the vehicle was in very clean condition and Frank was very accommodating. Will return when the need for a rental occurs.

Michael S.
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Customer did not leave a comment.

David B.
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property is a used car dealership. the tow dolly that I rented was located behind the main building, down a steep rutted gravel road. if I didn't have 4-wheel drive, it would have been difficult to access the location.

LoriJean C.
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Frank Coffey very nice and the transaction was simple. Will use this location again in the future !

Paul B.
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Customer did not leave a comment.

Paul B.
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John G.
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Julie B.
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Return process through myuhual was lengthy. Did not like having to stand out in the rain and take pictures of the truck.

James B.
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Customer did not leave a comment.

Robert S.
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Kevin B.
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David P.
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JO ANN A.
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Barbara C.
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Michael N.
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Dropped off the night before it was to open.

ROBERT R.
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The building and yard were not the greatest, but the service provided by Frank Coffey's staff was very helpful, friendly and efficient and the condition of the trailer was awesome.

Robert B.
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Make sure that the gas levels are correct a whole quarter of a tank is just wrong and I didn't have time to turn around and come back

Kenneth H.
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Customer did not leave a comment.

Paul B.
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jane V.
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ELAINE L.
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Myles K.
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Charged me for gas usage that I didn't use; I filled the truck up to the agreed upon amount in my contract and then I get charged six days later for gas. Ridiculous.

Bruce L.
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Frank and his wife, Cynthia took very good care of me and I will definitely be back to use their services. Fabulous people, fabulous service.

Bruce L.
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Frank and Cynthia Coffey took very good care of me and are wonderful people. UHaul is lucky to have them! I will be going back to Frank and Cynthia again shortly as I will be needing another rental. I am very very pleased with the Coffey's and the UHaul equipment. Top-notch!!! Keep up the great work!!!

marc L.
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Customer did not leave a comment.

jessica L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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