Customer Reviews for Franks Automotive and Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Franks Automotive and Towing

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MARIE P. on

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When I left with truck there was half of a tank of gas. I noticed that firm that they gave me read 5/8 of a tank. I thought oh well not that big of a deal, could just be angle truck was parked. I drive 110 miles, out put 10 gallons of gas in it at a gas station 1/4 mile down the road, which filled it to half of a tank. I was emailed the receipt and an additional $20 was charged for 4 gallons of gas. Just felt like fuel gauge was inaccurate. I have never rented a u haul so this was a new experience for me.

Robert B. on

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James B. on

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The location the trucks are stored in is a trap to get the truck stuck so you have to pay them to tow it out. The unit I rented was dirty, had bad breaks, no power steering, and the mialage was not tracked properly. I only drove 27 miles but I was charged for 74.

NORMAN S. on

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NOTHING ELSE! EVERYTHING WAS GREAT WITH NO DELAYS AND A VERY SMOOTH TRANSACTION! KEEP UP THE GOOD WORK!

David B. on

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Location was not open with no clear advisement on when they would be back. Did not appear they were going to be back open as the keys were left under the seat. They only reason I did not give a one-star rating is they did at least leave the key under the seat, but it made the check-in process much more problematic to do using the phone app. Had tons of problems with the phone app.

Marissa J. on

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Tim J. on

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Frank’s was outstanding. However, we were scheduled at a different site first that site was horrible the trailer was in disrepair. When I left there I called uhaul and was transferred to three different people who were extremely rude as to why I was calling and as if it was my fault the trailer was in such bad shape. Overall the expierence with Frank's was outstanding very professional I will rent directly from franks in the future. My experience with uhaul corporate on the the phone was horrific.

GEORGE G. on

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tracy C. on

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BRANDON Y. on

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MEAGAN D. on

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BOBBY F. on

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Antonio R. on

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Kind of off the beaten path but the staff was friendly and eager to help both times I’ve dealt with them. And after being sent to three other places that were closed, Frank’s was a welcome change.

RICHARD W. on

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GPS doesn't ping correctly at this location but the customer service at 7065693372 were more than polite and helpful in getting me on the road. Overall great experience.

Thomas D. on

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STEPHANE S. on

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Great customer service.

Jamacia S. on

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steve S. on

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BECKY M. on

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Rachel was super nice and helpful

COTY D. on

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JOE A. on

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Garry H. on

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The staff at Frank's Automotive were very friendly and helpful.

donna A. on

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Yvette C. on

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Terry A. on

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Taiasha R. on

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The team was great! They helped attached the tow dolly and secure my vehicle.

Clinton V. on

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KAREN J. on

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They were awesome

Susan S. on

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Location was off my route of travel but people were friendly and helpful, and I would use it again anyway.

CHADWICK H. on

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The truck I reserved a 15 foot truck. Then U-haul upgraded me to to 20 foot. When I went to pick it up. They didn’t have the 20 foot. So I had to get a 26 foot truck.

Stacey L. on

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Very helpful and kind.

clearence M. on

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Drop off location on paperwork was not close to destination. Also the drop off location on my paperwork was incorrect! Drop off on computer was different than the drop off on my paperwork!!

Michael B. on

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