Customer Reviews for Franks Key & Lock Shop
(U-Haul Neighborhood Dealer)

76 reviews

1201 W Chisholm St   Alpena, MI 49707

(989) 278-2676

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(989) 278-2676

1201 W Chisholm St
Alpena, MI 49707

Services at this Location:

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TREVORMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

JAMES MATTHEW B. 
Rating:
5.0

One of the easiest things I've had to do on the last year.they make it super easy .

CORY JOHN P. 
Rating:
2.0

The inside of the vehicle was left filthy with little nuts on the seat. The drink holder looked like someone had spilled coffee all over it. There was a water bottle lid left on the floor. In addition the young man that brought the vehicle around for me was very snotty when I asked for a good explanation about the gas gauge after I explained that I wanted to understand the process because I had been charged for being below the proper level despite dropping it off above where it when I picked it up.

TIMOTHY JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN ROBERT J. 
Rating:
5.0

Very professional.

JAMES EARL K. 
Rating:
5.0

Customer did not leave a comment.

BRAZELSCOTT E. 
Rating:
3.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

The location was great and the staff was very helpful. Service to the truck would be helpful for your next customer.

HECTOR V. 
Rating:
5.0

Customer did not leave a comment.

Roy K. 
Rating:
4.0

The trucks rear door was frozen shut when I got it, and the tie down points were very flimsy. other than that it was a good experience.

RYAN GRANT M. 
Rating:
5.0

All safety chain connections and straps were clean not rusted and up to date, all in safe working order. thx

David W. 
Rating:
5.0

Customer did not leave a comment.

PHILIP JOSEPH A. 
Rating:
5.0

Good group of friendly guys and were very accommodating to my timing of needing a trailer

WILLIAM NEIL H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK ALFRED G. 
Rating:
5.0

Very friendly people. Had the truck warmed and ready. Followed all covid precautions.

THOMAS LOUIS P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTENE P. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

JOHN DANIEL T. 
Rating:
5.0

Everything went very smooth and the trailer preformed well. Thanks

PAUL ELMER S. 
Rating:
5.0

Nothing ,the young man who helped me was awesome. So helpful. The world needs more people like him GOD BLESS. PATTI H

Patty H. 
Rating:
5.0

Very satisfied with friendly staff, understanding my moving needs and their efforts to accommodate. Easy check in of the vehicle. Drivers I hired commented about driving 1,000 miles + Round trip without cruise control on the 20 foot truck. Thank you for your excellent service.

Sherri M. 
Rating:
5.0

Customer did not leave a comment.

Roxanne G. 
Rating:
5.0

Customer did not leave a comment.

TYLER SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS CARL L. 
Rating:
3.0

Windshield wiper on drivers side rubber wiper half torn off, nice to figure out during rainstorms

Graham K. 
Rating:
5.0

They are just great. I won't rent from Northern Tool and can't tell you how happy I was to see Frank's expand. I've aleady referred 3 people to them. Just a great group of people.

DIANE MARIE M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAANN L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

george W. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA JAMES M. 
Rating:
5.0

Customer did not leave a comment.

DALE THOMAS A. 
Rating:
5.0

flat tire 2 hours into a 14 hour trip, wasted 2.5 hours waiting for felipe in Arizona to tell me that even though he had 9 locations within 10 miles those folks couldn't bring me a tire or change the trailer, so waited another 2 hours for a mechanic to come 110 miles another 2.5 hours to bring a tire. Sitting along I-75 in 90 degree temps is not my idea of service, No timely communication, had felipe told me it was going to be 5 hours for a tire, I would have disconnected and gotten a new tire myself at the tire store 5 miles away. Poor communication, lousy service, and all I got was I am so sorry. who cares about sorry, sitting next to Bay city Michigan, and Midland, and Saginaw all within 35 miles and you tell me you are bringing a tire from Cadillac. That's not what I call planning or having a good network of full service dealers. I won't rent again, All in all a poor way to run a business.

Richard C. 
Rating:
5.0

Super friendly in and out. Keep up the good work.

Darren P. 
Rating:
5.0

Customer did not leave a comment.

JANET LEE F. 
Rating:
4.0

Customer did not leave a comment.

Scott I. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

COLE MARCUS G. 
Rating:
5.0

Customer did not leave a comment.

COLE MARCUS G. 
Rating:
5.0

Great service, really nice store, equipment worked great— Frank's Key & Lock is terrific! They will be my go-to for U-Haul as well as locks.

DEAN ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Quick, easy checkout. Easy to find location.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

carlene W. 
Rating:
5.0

Fantastic customer service. Very friendly. Very helpful.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

GARY MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

BECKY JEAN K. 
Rating:
4.0

Customer did not leave a comment.

Tom K. 
Rating:
4.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN MARIE R. 
Rating:
5.0

Have employees wear masks when interacting with customers Neither of the 2 staff wore masks

MICHAEL JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Katie G. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Very professional and pleasant.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey C. 
Rating:
5.0

pick-up and drop-off went great

Williambarry P. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

My experience with the rental from Frank's Key & Lock Shop was excellent. I can't think of anything you could improve short of them helping me load my furniture on the trailer. Two thumbs up!

Matt W. 
Rating:
4.0

Customer did not leave a comment.

Randal K. 
Rating:
5.0

Very nice and friendly.

Michael B. 
Rating:
5.0

Great customer service, friendly and very helpful

Lawrence S. 
Rating:
5.0

There were issues logging into the UHaul app / site to pickup the truck and drop in off. Local site owner assisted me with the truck pickup, which helped a great deal.

Kevin G. 
Rating:
5.0

U all did a good job!! I will be back again.. Thank u.. Every thing kept well...

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

chris R. 
Rating:
5.0

Customer did not leave a comment.

Maurice Z. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Friendly and professional

Lorne Z. 
Rating:
5.0

Staff at Franks Key and Lock Shop were very helpful. This is the best U-Haul experience I have had!

Patrick H. 
No reviews have been submitted for this location.

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