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Ricky D.
Customer Reviews for Franks Key & Lock Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, drop off was fast and staff was polite. Can't ask for anything more
Donald D.We brought the truck back and the man who waited on us, was very professional.
Susan L.Everything was great, they don't need to change a thing.
Doug P.Everyone was very helpful and friendly
STEPHEN W.Very fr helpful Freindly
Karl G.Representative was very nice
Corynne O.Great service, nice folks to work with.
Daniel G.Es muy bueno y amable good
Jose M.Zip code to mailing address wrong. Service was friendly and quick
MaryEllen W.Those guys are Awesome!
JOSEPH J.We did not like how rentals are done … we did not like all the online procedures … we would rather deal with real people … if we would not of had help from 21 yr old son we would NOT a have used Uhaul … will most likely NEVER USE again … older people are NOT comfortable with this manner of doing business … we were NOT impressed with anything !!! Sorry but would NOT recommend to anyone !!!
Randall H.Nothing, everything was great and the staff was very friendly and informative.
Cheryl Ann G.Tires were weather cracked. Should consider replacing replacing
Guy G.Great service, pleasure to do business with
Jacek S.good place ...keep up the good work
Michael M.Great place. Very friendly
GLENN ARTHUR M.If one is reserving a U-Haul they shouldn't have to pay the forty bucks to reserve and have to pay for two days rather then one.
Paula P.Brakes should be checked on trailer
Michael H.When I returned the cargo van after only using it for 2.5 hours & total 7 miles which was easily determined by the vehicle odometer, I put 3.5 gal of gas and the tank was STILL NOT FULL, yet when I complained that a V-8 cargo van could not used > 3.5 gallons for just 7 miles of level city driving with a light load of furniture, employees would consider my complaint that the tank WAS NOT FULL when I started the rental. I feel that I was disrespected and scoffed at for even bringing up the complaint and did not receive the customer service I have experienced in many successful prior uses of U-Haul equipment over the years. I believe U-Haul owes me at least $8.80 for the 2 gallons of gas I put into the van in excess of what I used. Even then, the V-8 cargo van would compute to 4.6 MPG. Certainly, your van would do better than that. I have received many good customer services from Frank's Key & Lock in the past but on this occasion, not so much. Yes, the equipment was clean & well maintained and I would probably recommend this location WITH AN EXPLANATION. Let's be honest, it was a bad scene for the business.
Lloyd M.The guys were helpful and friendly. I was in and out very quickly.
Dave M.The customer service was outstanding. The young man behind the counter knew his stuff and did a great job. Location is very good on the north end of town with easy in/out. The business is very modern, very clean and very attractive. I would definitely rent from Frank's again in the future and I highly recommend them.
Mike M.Very welcoming and efficient.
Amy A.Mobile pickup was a disaster. Took over an hour to pickup truck due to very poor website. Pickup location hours of operation were very unfriendly for customers. Truck air conditioning not working long very hot drive for over 5 hours. This location obviously never checked out this truck before renting. Rating F
John S.Great service - professional staff, clean / maintain office. Best U Haul location I ever visited
Peter L.Most helpfull
William H.Great quick and easy service. Staff was awesome to work with and I highly recommend this pickup/dropoff location.
Kyle C.Rental location in Alpena and drop-off location in Novi where very professional and friendly service along with good rate price! Congrats
Carlos G.Service was quick and friendly.
Stephanie H.Excellent drop off, They had me unhooked in no time, everything done on the phone,awesome!
Greg H.Price was great as were the employees at the location where we picked up and returned the trailer.
Shannon W.This place is very professionally run. Someone always ready to help.
Doug P.Very helpful and courteous professionals
david C.Let the rental be for 24 hours for each day and don't pressure me to have the trailer back by 6 or 7pm on Saturday evening when I only rented it on Friday and it wasn't picked up until after 1:15 pm and I had to pay for 2 days. Just seems like everything was so rush, rush. We had a lot to load and unload for the craft fair then work it, then pack it up, then reload, unload and get the trailer back to you. We were all dead. If we could have unloaded on Sunday we might not have been so taxed is all.
Valarie D.Sure, this is the winter season but I had to clean the snow off the windshield and both the cab and back of the truck were far from clean.
JOEL GERARD J.Everything
Zack V.The representative worked diligently to meet my needs and was exceptionally pleasant. I was very pleased after having had a couple of really bad experiences in the past.
SCOTT E.None, they were great!
Lawrence C.Great people. Great experience. These people still believe in customer service.
DARYL JOHN L.Anthony called to make sure all was going well with our travels. Also, letting me know where to drop off during non-working hours.
JENNIFER JAE N.Excellent Customer Service !!!!
BETH L.