Not so friendly
Rick W.
Customer Reviews for Frank's Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
EVERYONE WAS FRIENDLY. THE HELP WAS GREAT.
CLIFTON C.Uhaul gave the reserved truck away two days before the reservation pickup. The associate was late for pickup time. Didn't do a vehicle walk-through on pickup to check for damage. Somewhere along the way the associate mixed up the reservation number and it didn't match with the drop-off location's records, which resulted in the drop off location calling and saying we were a day late on the return and didn't have record of us dropping it off (even though we had returned it 2 days early). Very friendly service, but seemed a little disordered.
Rachel T.No comment. Thank you
JOHN B.Everyone at Frank's tires was very nice and very helpful. Great people.
Qianwen N.everyone was nice
CLIFTON C.Make the outside look better .
Christopher P.Everything was great. I had no complications
APRIL M.One of the lights were out on the trailer they offered to fix but I needed to get on the road had a five hour drive to go to
Timothy S.Both people we did Business with was Super nice ,very helpful,
Mack G.There was glass broken in the back, also a bag of kitchen trash. Jelly beans were all over the cab floor.
JOHNNE C.First of all it was very confusing because I wasn't aware that I had to reserve on my phone after I already reserved with the business. It was so inconvenient to have to get a code, pictures of the truck answered all the questions that I already was asked from the business. It took 2 1/2 hours to get the code to work too get the lock off once the code worked, then answered 40 questions at 7:30 at night and take the pictures. I would think if the business already had the truck they could take the pictures. And because it was so confusing I have been charged the 1st time from the business $51.21 and I got charged a 2nd time for $54.54. I would appreciate that the $ 54.54 be reimbursed to my acct since I only rented 1 truck.
John K.Wonderful work by all involved both during pick up and drop off of car dolly that we had rented ...
KENT Z.I was supposed to receive an appliance dolly. There was no appliance dolly. Please ensure that I am not charged for or held accountable for an appliance dolly.
Devin S.Check the balance of the front tires. Over 60 it starts shaking.
robert B.They were very friendly and answered all the questions. And we're very helpful. I would highly recommend them.
Karl T.The equipment was clean but the tires were worn. Also the pick up location forgot the moving blankets and dolly. Apparently they put them in another truck.
james G.Staff was real polite. I will definitely be a continuing customer.
RUTH ANN W.UHaul is the only service I'll ever use. Prices are great and the folks on the pick up and drop off points are the best!
MICHELE H.Muddy location. No room to park.
Brad C.Down to earth people easy to work with.
Willie B.office was dirty and did not have a good business appearance.
Stephen Y.Clean and make better use of space. Appeared very cluttered and messy
Blake M.The U-Haul dealer we picked the truck up from was very hard to work with. We had scheduled our pick up for 7am with the phone check in and was told when we arrived there to get the truck that we couldn't pick it up until 8am. He was very rude about it. Then we spent an hour with customer service trying to get everything figured out to receive our truck. We got our keys and was told to move our personal car immediately or it would be towed. This was said before we were even able to see the U-Haul truck. The guy who gave us our U-Haul keys was very disrespectful and unprofessional in the way he spoke to us and by the way he dressed. I will never rent from Franks Tires of Beebe ar for a U-Haul again. The truck was dirty when we picked it up also. Overall awful experience.
Tiffany C.The worker ran my card multiple times and it charged me $500 extra. So my dad tried to pay and it took an extra $600 from him on top of the $400 U-Haul
jackson S.I have used them before and will co tinue going to them. They are great to work with.
Amanda S.The man that helped me never checked me in ,and he was extremely dirty.and couldnt talk right. Appeared to be on something.
Tina K.The staff was very helpful.
KEN E.I was told to me at the location at 8am to pick the truck up. Nobody was there and when she finally showed up she said I don't start till 9. So, I had to wait until 9am to try and get my truck. Then when going to pay she couldn't take cash and I had to go put money on a card for it not once but twice because she ended up charging me a 100 dollar deposit. It took me 2 hours just to get the truck. Also, the place is not a very well taken care of place. I was about to afraid to even go inside there.
Joshua T.I dropped on the trailer around 11:00 pm on the July 28th and spoke with the owner (?) who was still at the business. He advised he would check it in to the system in the morning, which he apparently did. Uhaul did not send me a notification that it was turned in until today August 6th. I am not complaining because I assumed if you thought I still had it you would of contacted me before now. I would of thought I would of received a notice that the trailer was returned a little sooner than eight days later.
Johnny R.Some guy said drop it off there and they (Uhaul) will send you and email
Johnie W.Did get immediate attention.
Johnny H.The rental process was cumbersome and took forever. Instead of being faster it took forever. The system kept cutting off and it took almost an hour to get everything done.
CHERYL R.Lovely, friendly and very helpful people
Stesha H.Nothing. The lady who helped us at Frank's tire, was so, so nice and helpful.
carla C.They were awesome!
ALEISA W.Very good customer service. The staff was friendly and helpful. The business itself does not look as nice as it could.
Johnny R.Very nice and helpful people.
PATRICIA P.Will not go back to this location. I think I'll stick with the shooting range in Searcy. They treat me more like family since I rent from them so many times throughout the year.
Christina H.I had to provide too much personal information just to rent this unit, something I have not had to in the past. I will return to the previous location I've rented from, if needed again.
Terry R.The lady was really sweet and helpful.
LARRY S.Better staff
Justin S.People in Beebe were very nice and polite the truck Had things in it from the last person that rented it . the truck shook and vibrated the whole way to Rocky comfort could not even see clearly in mirrors could be tires out of balance and had to drive 57 miles to pickup the truck in Beebe ar when Stuttgart should have been open but they're never open
Greg C.The only problem was we didn't know the trailer was going to be so short. I'm he fridge wouldn't fit and had to be put in the back of the truck
Theresa T.Make sure your units are mechanical sound before renting them out.So i dont have to spend time dealing with that issue.
charlie S.The person in charge was not there and no one knew what was going on there. I never even received a contract or signed one. I had no proof I even rented the equipment.
Shannon H.Not the friendliest folks, but they are the only location for this service in our town. We used this location because of proximity, and that's it.
Margie D.The location is a tire store. As such, it isn't perfect for uhaul. That said, the lady that handled our rental was very nice and took care of us as quickly as the computer would allow.
Autumn W.Coupler bolt was/is rusted. Inside of trailer had some small pieces of trash on floor and pieces of cut rope along the side. When hooking up the trailer, the gentleman was not going to cross the chains underneath the hitch. When I said, "Please cross the chains," he responded, "It doesn't really matter." I insisted that the chains be crossed and explained to him that this allows them to catch the tongue of the trailer should it become disconnected for some reason.
Michael M.All good - made arrangements over the phone, picked up after hours.
Chris I.