Trailer was excellent on the long trip, very helpful for added space.
Mike C
Customer Reviews for Frank's Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great U-Haul teams Pickup, Return location, and Distribution experience. Truck and trailer were prepared and ready to go. Will use for final move.
Mike CThe pads and dolly I ordered were not in the truck I was given the keys to. I was told these were already in the truck, but I happened to check the truck and they were not there. There was a dolly and pads in the truck parked beside mine, so I got those out. However, the blankets were filthy (muddy and wet and covered in wet leaves)
Terry EExcellent job, Lynette was great!!
RICKY CVery helpful people
Craig FVery nice and professional helped me in the rain.
phillip bNothing the service was very good thanks
JIMMY JExcellent people to deal with in BeeBee Ar. & Ventura autos in Amarillo. If I ever need to move I will not hesitate to call uhaul. Thank you
Mary RTruck's wind shield was very dirty,, brakes sounded rough, pushed almost to floor to stop & brake pads were definitely worn out,, we could hear that the brakes were grinding into the routers,, would rather choose another place if I had to rent a truck again !!
TONYA GRevived truck with 13 miles to empty. Owner very rude. I notified them multiple times of being a self service rental and they still insisted I wait on the employee to arrive at 9 am. Truck had horrible brakes.
Robert CI should have rented a bigger trailer because I couldn’t get my lawn mowers on the size I rented.
Gina CNot a thing great service!
BOBBY TVery professional
rodney mFranks tire did an outstanding job!! Uhaul should be proud of this vender
Roger DWe were misled bout the charges for extra day and returning the truck which we were not at all expecting. We had to go 30 miles extra to pick up and drop off the truck when one was on the lot we first inquired about and was closer to our home. We won't be referring uhaul for a while.
Charles TGreat Service
Kimberely pThere was NOT a truck at the location we were to pick up. We had to drive 60 miles round trip to pick up a truck. I had ordered blankets and tie down straps. They had NO straps. Very unsatisfied.
Rita JHad 10am appointment but the lady that did the uhaul stuff didn’t arrive until 11:30.
Robert PRented from another location with an appt at 9:00. Ended up having to go to Frank's and they couldn't serve me till 11:00.
DAVID HVery friendly staff! Excellent experience.
Charley MMake sure it has a full tank of gas
MARIE SThe people at Frank’s tires are so sweet. Everyone was very helpful.
Connie Wvery nice people
CLIFTON CGreat customer service. Very helpful personal. Was unhooked and gone in a matter of 2 minutes. Great experience.
Ron HI was concerned about the oil in the truck it was a lil low when I got it other than that no concerns
Rakita BOverall, customer service was great!
TIMMY WThe folks were so very helpful! Best Uhaul experience ever.
Lisa RNot so friendly
Rick WEVERYONE WAS FRIENDLY. THE HELP WAS GREAT.
CLIFTON CUhaul gave the reserved truck away two days before the reservation pickup. The associate was late for pickup time. Didn't do a vehicle walk-through on pickup to check for damage. Somewhere along the way the associate mixed up the reservation number and it didn't match with the drop-off location's records, which resulted in the drop off location calling and saying we were a day late on the return and didn't have record of us dropping it off (even though we had returned it 2 days early). Very friendly service, but seemed a little disordered.
Rachel TNo comment. Thank you
JOHN BEveryone at Frank's tires was very nice and very helpful. Great people.
Qianwen Neveryone was nice
CLIFTON CMake the outside look better .
Christopher PEverything was great. I had no complications
APRIL MOne of the lights were out on the trailer they offered to fix but I needed to get on the road had a five hour drive to go to
Timothy SBoth people we did Business with was Super nice ,very helpful,
Mack GThere was glass broken in the back, also a bag of kitchen trash. Jelly beans were all over the cab floor.
JOHNNE CFirst of all it was very confusing because I wasn't aware that I had to reserve on my phone after I already reserved with the business. It was so inconvenient to have to get a code, pictures of the truck answered all the questions that I already was asked from the business. It took 2 1/2 hours to get the code to work too get the lock off once the code worked, then answered 40 questions at 7:30 at night and take the pictures. I would think if the business already had the truck they could take the pictures. And because it was so confusing I have been charged the 1st time from the business $51.21 and I got charged a 2nd time for $54.54. I would appreciate that the $ 54.54 be reimbursed to my acct since I only rented 1 truck.
John KWonderful work by all involved both during pick up and drop off of car dolly that we had rented ...
KENT ZI was supposed to receive an appliance dolly. There was no appliance dolly. Please ensure that I am not charged for or held accountable for an appliance dolly.
Devin SCheck the balance of the front tires. Over 60 it starts shaking.
robert bThey were very friendly and answered all the questions. And we're very helpful. I would highly recommend them.
Karl TThe equipment was clean but the tires were worn. Also the pick up location forgot the moving blankets and dolly. Apparently they put them in another truck.
james gStaff was real polite. I will definitely be a continuing customer.
RUTH AUHaul is the only service I'll ever use. Prices are great and the folks on the pick up and drop off points are the best!
MICHELE H